NEC SV8500, Руководство по программированию

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ACDSPL : Assignment of ACD Split Data
(9) Call Waiting lamp can be programmed with two queue thresholds. It can light steadily when a specific
number of calls are in queue, then to flash when the second threshold of number of calls are in queue.
(10) Never set the “CWON” and “CWFL” thresholds to the same value. Always set the “CWON” value to
a lower value than the “CWFL” value.
(11) Work mode can be programmed to timeout after a position has been in Work mode for a predetermined
time (on a split-wide basis).
(12) Each split can be programmed to have one break mode type or nine break mode types in BRKTP.
(13) QUEUE:
The maximum number of calls that can be in queue at any given time. This field allows normal inputs
(“150”) as well as “percentage” inputs (“150%”), used for Variable Depth Queuing. A Variable Queue
Depth is one that changes based on the number of working agents (logged on and not in break mode).
Therefore, with 4 working agents, a max depth of 150% would equate to 150%
×
4 = 6 calls in queue.
The 7th call would then not be allowed to queue until more working agents were added to the split.
Valid ranges for normal max. depths are 1 to 700. Valid ranges for variable max. depths are 5% to
1000%, in increments of 5%.
(14) Positions can be programmed to automatically go into Work mode if an outgoing call is made on the
Non-ACD line, or if an incoming call is received on the Non-ACD line.
Press SPACE BAR to change selection (No/Yes)
(15) After-call work mode setting determines if an agent is available for the next call immediately, or if the
agent is placed in an after-call work mode at the completion of the current ACD call.
(16) Answer mode setting determines if a call is automatically connected following a zip tone or if the
agent must manually answer the incoming call by pressing the ANSWER key.
(17) A split can be set up so that agent priority queueing can be used if desired.
(18) This split can be set up as a Hot Split if desired.
(19) A CCV can be assigned for calls stranded in queue.
(20) The split can be programmed so that a call which rings at an agent’s phone for a long time can be re-
covered and requeued.
(21) When assigning AWPI=1~3, AWPO=1, set AWPRST=1 to restrict the Auto Work Mode cancel timer.
(22) When dialing operation, such as entering the Tally Code, is performed during the After Work Mode
time, set the A-WMT in consideration of dial operation time.