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A-91A ANALOG ACD POSITION - ACD
ID:
Logon ID
Valid for FKIND = 1
CODE: Tally code
Valid for FKIND = 7
TYPE:
Break type
Valid for FKIND = 6
S-ANT: Success Announcement or Tone
0 = Service Set Tone
1-58 = Announcement No. programmed in AADT. Analog ACD position will be connected to
the announcement upon successful operation.
F-ANT: Failure Announcement or Tone
0 = Reorder Tone
1-58 = Announcement No. programmed in AADT. Analog ACD position will be connected to
the announcement upon failed operation.
STEP 3: ACDSPL - Assign the split data.
WKRST: Work Mode Restrict
0 = Allowed
AWPI:
Auto work mode for the ACD call when connecting with a non-ACD call
0 = Work Mode is not available
AWPO: Auto work mode for the ACD call when originating a non-ACD call
0 = Not available
ARPR:
Auto work mode after a non-ACD call is released
0 = Not available
A-WMT: Analog Work Mode Timeout (0-9999 sec.)
0 = work mode is out of service for an analog agent
Note:
When dialing operation, such as entering the Tally Code, is performed during the After Work Mode time,
set the A-WMT in consideration of dial operation time.
STEP 4: ACDPSN
NACD: My line number for the analog agent
ACDL: My line number for the analog agent
PTYPE: 2 (Analog agent position) or 3 (Analog supervisory position)
Содержание SV8500
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