NEC SV8500, Руководство по программированию

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C-108A CALL CONTROL VECTOR - ACD
b. Queue greater/LOGON less/READY less/WORKING-AGENTS greater instructions assigned to the con-
secutive steps can be enclosed in brackets by assigning “1” to the BRAC parameters for the first steps and
the last steps. For example, when assigning the data “1” to the BRAC parameters for Step 1 and Step 3,
Step 1 trough 3 are enclosed in brackets (The first assigned BRAC (assigned for Step 1) is automatically
recognized as the opening bracket/the next assigned BRAC (assigned for Step 3) is automatically recog-
nized as the closing bracket). The steps enclosed in brackets take priority over the steps not enclosed in
brackets. Refer to the figure below.
[Example 2]
After checking the number of the Split 1 and Split 2 agents who are presently logging onto and the calls that
are presently waiting in each queues for Split 1 and 2, the system makes a decision on whether the incoming
calls should be routed to the announcement connection or to a particular split.
In this example, assuming that:
• The number of the calls in queue for Split 1: 18
• The number of the agents logging onto Split 1: 9
• The number of the calls in queue for Split 2: 10
• The number of the agents logging onto Split 2: 20
CCV No.5
Note:
Even if AND/OR condition is assigned to the COND parameter of the first step, AND/OR condition
is ignored because the comparable previous instruction does not exist.
CCV
STEP
CCVACT Parameters Explanations
1 QUEUE greater
Split: 1
COMP:10
COND: -
Note
BRAC: 0
2 LOGON less
Split: 2
COMP:15
COND: OR
BRAC: 0
3 QUEUE greater
Split: 2
COMP:8
COND: AND
BRAC: 1
4 LOGON less
Split: 2
COMP:12
COND: OR
BRAC: 1
5 Jump CCV
GOCCV: 5
GOSTP: 9
6 Queue to Split 1
7 Queue to Split 2
8 End
9 Announcement 3
10 Pause 10
11 Hang up
12 End
Step 1
Step 2
Step 3
Step 4
TRUE
TRUE
TRUE
TRUE
TRUE
FALSE
OR
OR
AND
TRUE
1
2
3
4
5
6
7
The next CCV step (Step 5) is executed.
1 Result of the comparison at Step 1 is "TRUE" because the number
of calls in queue for Split 1 is greater than preassigned threshold value.
2 Result of the comparison at Step 2 is "TRUE" because the number
of the agents logging onto Split 2 is less than preassigned threshold value.
3 At this point, result of the comparison is "TRUE" because
the condition for the combination of the Step 1 and 2 is "OR".
4
Result of the comparison at Step 3 is "TRUE" because the number
of calls in queue for Split 2 is greater than preassigned threshold value.
6 At this point, result of the comparison is "TRUE" because the
condition for the combination of the Step 3 and 4 is "OR".
5 Result of the comparison at Step 4 is "FALSE" because the number
of agents logging onto Split 2 is greater than preassigned threshold value.
10 < 18
OR 15 > 9 AND ( 8 > 10 OR 12 > 20 )
assigned
at Step 1
assigned
at Step 2 assigned
at Step 3
assigned
at Step 4
At this time, the comparisons at Step 3 and 4 are
performed in advance because Step 3 and Step 4 are
enclosed in brackets.
7 At this point, result of the comparison is "TRUE" because the condition
for the combination of the results at
3
and
6
is "AND".