NEC SV8500, Руководство по программированию

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A-140A ACD-ACCESS - ACD
SERVICE CONDITIONS
1. PS cannot be assigned as an ACD Agent position.
2. PS cannot be specified as an Overflow and a Night destination.
3. When a PS user attempts to hand over while the PS is ringing the ACD Pilot Number or the particular ACD
Agent position, the call is released.
4. When the PS in roaming status dials the ACD Pilot Number, the PS user hears ROT. Also, when an ACD call
is transferred to the PS in roaming status, ACD agent position hears ROT after receiving no tone for a few min-
utes.
5. This function is available via FCCS link.
6. This function is also available for Analog Agent Positions and Hot Agent Positions.
7. This function does not support Callpath Service Architecture (a trademark of International Business Machines,
Inc.)
Note:
These messages are sent to the Host for the ACD system from ACDP to control the currently connected call.
For details on the Infolink Messages, refer to "INFOLINK DATA MESSAGES [1-99]" in ACD System Man-
ual.
8. ACD service of PS only supports services mentioned in this manual.
9. Transferring ACD incoming call to PS will not be available if the PS is accommodated in Multi-Line of the
Dterm.
PROGRAMMING
No manual operation is required.
1 2 3
4 5 6
7
8
9
0
*
#
Agent Position
CSINT
FCCS
PS
ZT
- The call originated from PS can be terminated to ACD Agent Position via FCCS link.
Node A
Node B
Dials ACD Pilot Number
assigned at Node B
F1 F2 F3
DIR SPD LDR
PAUSE
L1 L2
1 2 3
4 5 6
7 8 9
0 # *
ABC DEF
JKL
TUY
GHI
PQRS
MNO
WXYZ
END
PWR
FNC
CLEAR
ANS
ACDP
PS
ZT
FCCS
1 2 3
4 5 6
7 8 9
0 * #
CSINT
ACD Call Transfer to
PS via FCCS Link
Agent Position
ICT
- ACD Agent Position can transfer ACD incoming call to PS via FCCS link.
Node A
Node B
F1 F2 F3
DIR SPD LDR
PAUSE
L1 L2
1 2 3
4 5 6
7 8 9
0 #
*
ABC DEF
JKL
TUY
GHI
PQRS
MNO
WXYZ
END
PWR
FNC
CLEAR
ANS
ACDP