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S-153 SPLIT CONNECTION RESTRICTION - ACD
OPERATING PROCEDURE
None
SERVICE CONDITIONS
1. The relation between Special Logon ID and Logon ID Code (LID) assigned by ACDLOG is as follows.
<Example> Company Code (3 digits) + Employer ID Number (6 digits)
- Maximum digit number of LID: 9 digits
- Company Code: 0 - 8 digits
Note
- Digit number of Employer ID Number: Company Code+1 to Maximum digit number of LID
Note:
The number of digits can be changed by entering Tally code from Supervisory Position.
2. The Special Logon ID is fixed to 9 digits. Digits other than Company code (0-8 digits which is used from MSB)
are filled by 0 when combine Company code and Employer ID Number.
3. When Special Logon ID is not assigned, connection restriction is not executed.
4. Restriction control is executed based on the Restriction data (SFC) set to Line that calling party (Agent or Su-
pervisor) uses. However, when SFC cannot be readout, the call will not be restriction checked.
5. An assist numbers are not restricted.
6. For the monitoring, connection restriction is executed in case of both the dialing the ID code and the dialing the
non-ACD-call station number of the agent.
7. When Supervisor has no Logon ID, only the Split assigned by ACDPSN can be monitored.
8. Barge function is available only when Supervisor is in Monitoring status.
9. When connecting to PPN, the restriction check is performed based on information of the following Splits:
•
Call/transfer destination Split
•
Split to which Calling/transferring Party belongs
Note:
If Special Logon ID data is assigned, the restriction check is performed based on information of the Split
having Special Logon ID.
10. When connecting to Pilot Number, the restriction check is performed based on information of the following
Splits:
•
Split to which Calling/transferring party belongs
•
Split whose Pilot Number is assigned as destination in a CCV table
Note:
If Special Logon ID data is assigned, the restriction check is performed based on information of the Split
having Special Logon ID.
11. When PPN or ACD Pilot number is assigned to “Transfer To” (CCVACT=5) step of a CCV table, the restriction
check is performed for the transferred call.
Содержание SV8500
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