NEC SV8500, Руководство по программированию

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ACDSPL : Assignment of ACD Split Data
ACDSPL: Assignment of ACD Split Data
1. Function
This command is used to assign, display, print, and remove ACD split data. Each split is configured through
this command for its answer mode, after call status, conditional thresholds, and operationally-related direc-
tory numbers and other split-related data.
2. Precautions
(1) Directory number for assist, emergency, and night should be assigned before assigning split data.
(2) The dictation trunk for emergency calls should be assigned before assigning split data.
(3) The operation of Conditional Thresholds (COND) is shown in Table 6-3.
Note 1:
If COND=0 (NO CALLS ACCEPTED) is selected, this split will not accept conditional Queue call.
Note 2:
If COND=1 (AGENTS AVAILABLE) is selected, then this split will accept Conditional Queue calls, de-
pending on the number of agents available in the split.
Example: If “2” is entered as the number of agents that must be available in COND DETAIL, then there
will have to be at least 2 agents available in the split before it will accept any Conditional Queue calls.
Note 3:
If COND=2 (CALLS IN QUEUE) is selected then the split will accept Conditional Queue calls depending
on how many calls are already in queue in this split.
Example: If “3” is entered as the number of calls in queue in COND DETAIL and there are more than 3
calls in queue, this split will not accept Conditional Queue Calls.
(4) Handling of conditionally queued incoming ACD calls for a particular split. Refer to CCV steps (Call
Control Vector Programming) for programming conditional call handling.
(5) Logon IDs can be set either required or not used in LOGID. If a logon ID is required, an agent must
enter a logon ID before receiving access to the ACD system.
(6) When the split is in the Do Not Disturb mode (when no positions are logged on in the split), either the
Queue or Do Not Queue option may be programmed.
(7) The Assist key can be programmed on a split-wide basis to function as an Assist key or a Monitor Me
key in RMON.
(8) Work mode can be Allowed or Restricted on a split-wide basis.
Table 6-3 COND (Conditional Thresholds)
METHODS CONDITIONS RESULTS
No Calls Accepted No Call Accepted. Note 1 No conditional calls will be accepted
by the split.
Agents Available
Value: 1 to 250 Number of agents that must be available for conditional
queue calls to be accepted.
Note 2
Conditional calls will or will not be
accepted.
Calls in Queue
Value: 1 to 699 Will only accept conditional queue calls, depending on how
many calls are already in queue to the split.
Note 3
Conditional calls will or will not be
accepted.