NEC SV8500, Руководство по программированию

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CHAPTER 4 OFFICE DATA DESIGN
Note:
System data marked with “*” should have already been programmed in the system start-up procedure.
ACD calls processing event data
STEP 1: ASYD- SYS1, INDEX8 - the maximum number of tenant in the system (including tenant of both
the business system and the ACD system)
STEP 2: ASYD - SYS1, INDEX92, 93 and 94, b0 - Separate or Common Tenant Data table development for
the respective commands. 0/1=Separate/Common
INDEX92, b0 (ASYD, System Data-2)
Normally assign “0”.
The others than above in INDEX92, 93 and 94, b0: Depends on the office data specifica-
tions.
Normally assign “1”
Note 5
Note 5:
When data “1” is assigned, data must be assigned for Tenant 1 (TN=1) in the respective commands.
SCF (FN=1) call originating notification
The function is used to notify the status of the calling party to the Host computer when call is originated auto-
matically via SCF (FN=1) and a Non-ACD line from an agent position.
ASYD, SYS1, INDEX449, b0 - SCF Call origination from the first party notification
0/1=Ineffective/Effective
Note 6
Note 6:
When the call is originated automatically from the Non-ACD line on the agent position used with the OAI
application system, be sure to set to “1”.
Changing Tone to be sent from the calling party
ASYD, SYS1, INDEX47, b4=1 (Tone to be sent is controlled via SCF <FN=127>)
Note 7 Note 8
Note 7:
After this data is changed, system initialization must be performed. When the system initialization cannot
be performed, modify this data via the following procedure.
a) Delete all the existing Pilot Numbers via ACDPLT
b) Modify this data
c) Re-assign the Pilot Numbers via ACDPLT
Note 8:
MC-MG(COT) is not supported.
FCCS data
See Section 2.12
“ACD FCCS Data Assignment”.