NEC SV8500, Руководство по программированию

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M-90A MULTI-SPLIT AGENT - ACD
Overflow Condition:
• When a call in queue is answered:
Note 1:
When the agent position which logs into multiple Splits becomes idle state, a call in queue can be termi-
nated to one of the Splits to which the agent position belongs.
• If the call is terminated to the agent position (Logon ID: 3333, 4444) belonging to the first assigned
Split (Split A) in CCV, Overflow will not be activated.
• If the call is terminated to the agent position (Logon ID: 5555) not belonging to the first assigned Split
(Split A) in CCV, Overflow will be activated.
Logon ID Information
Destination
Split
Overflow
Logon ID
Single/Multiple
Logon
Split to which the agent logs in
* Splits listed in [1] have first priority
1111 Single A - A -
2222 Single B - B Overflow
3333 Multiple A B A ( Note 1 ) -
4444 Multiple B A B ( Note 1 ) -
5555 Multiple B C B Overflow
Split A Split B Split C
Incoming Call
ACDCCV data setting:
CCSSTP CCVACT CCVDATA
1 Queue assign A
2 Queue assign B
3 Queue assign C
: : :
(Example)