NEC SV8500, Руководство по программированию

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L-92A LOGOFF WARNING - ACD
L-92A LOGOFF WARNING - ACD
GENERAL DESCRIPTION
This feature is programmed on a per-split basis via the ACDSPL PCPro command. When a split is marked for Log-
off Warning agents will receive the display “
LOGOFF WARNING ” for a few seconds if they try to logoff while there
are still calls in queue. In order to actually logoff the agent must press the Logoff Key a second time after having
received the warning message. In other words, the warning message is intended to encourage the agent to continue
taking phone calls and, in fact, the agent remains logged on if the key is pressed only one time.
A value is set for the Logoff Warning feature from 1 to 9 or ALL. The value 1~9 describes the maximum number of
agents still logged onto the split when the warning is given. If the setting is at 5 then only the last 5 agents to logoff
from the split will be given the warning message.
The “ LOGOFF WARNING ” display is shown only when the number of callers waiting in queue for the agent’s split
is greater than or equal to the number of agents still logged on in addition to the value set for Logoff Warning. That
is, if the setting is at 5 and there are 5 agents logged on but only 3 calls are in queue then an agent will be allowed
to logoff and will not receive the warning message. In fact, 2 agents may logoff and neither will receive the message.
However, when there are only 3 agents remaining and 3 calls in queue, if one of those agents attempts to logoff the
warning will be provided.
SERVICE CONDITIONS
1. For multi-split agents the logoff warning is calculated for each split that the agent is a member of. If any split
falls into the logoff with warning threshold then the warning will be provided and the agent’s logoff will be re-
stricted. No indication is given as to which split or splits has remaining calls to be answered.
2. When an agent wishes to logoff when Logoff Warning is enabled it will be required that the agent press the
LOGON/LOGOFF KEY two times in succession (no intervening keypresses) and that there must be at least a
2 second pause between the two keypresses.
This should ensure that the agent was given an opportunity to see the “
LOGOFF WARNING ” display and has
chosen to ignore it and logoff anyway.
3. When an agent attempts to log off by the operation of the MIS client, the logoff operation is not rejected even
if it meets LOGOFF WARNING conditions.