NEC SV8500, Руководство по программированию

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A-80A ANNOUNCEMENTS - ACD
A-80A ANNOUNCEMENTS - ACD
GENERAL DESCRIPTION
Variable length announcements (2-120 seconds) are provided for ACD callers by customer-provided announcement
hardware using digital announcement trunk circuits or certain analog trunk circuits. Announcements are designed
to be heard for one complete cycle from the beginning of the message. Since multiple connections to each announce-
ment channel are possible, an appropriate delay may be inserted to wait for the beginning of the spoken announce-
ment, if necessary. VS-32 can also be used for this feature.
OPERATING PROCEDURE
1. The ACD system recognizes the termination of an ACD incoming call.
2. The ACD calling party hears ringback tone (RBT) or music (MSC) .
3. Announcement connections are made by properly programming a Call Control Vector (CCV). Refer to “CALL
CONTROL VECTOR-ACD [C-108A]” for additional information.
4. When the predetermined ring delay timing parameter set before the delay announcement has passed, the system
sends answer supervision to the central office and connects the caller to the announcement. During this process,
the ACD call retains its queue position if a “10 (queue to)” step has been specified at the CCV.
5. At any point after a “10 (queue to)” step (including during the delay announcements), if an agent becomes avail-
able, the ACD call is immediately connected to the agent.
SERVICE CONDITIONS
1. Announcements are connected only when the transfer is completed.
2. The announcement source connection method can be a multiple connection or a single connection with start
point seek, depending on System Data.
3. In the case of a multiple connection, all new calls that are detected within a period of time preassigned by Sys-
tem Data (2~30 sec.) will receive the message simultaneously.
4. This feature is applicable to ACD incoming calls from a C.O., transferred from an attendant, agent or Non-ACD
station.
5. The announcement length timer is programmed in the System data on a per-announcement basis.
6. The Cook Electric Model 213400 or the Interalia 6 Channel Announcer are specified for the provision of delay
announcements for the ACD system. They can provide four to six separate channels of digital announcements
which can be assigned as required. Each digital announcement channel is connected to the Non-ACD using a
2/4-wire Tie Line circuit (one port of an ODT or TLT circuit pack), or circuits 0 and 1 of an COT card (which
is programmed to operate in the Page mode) or a 4 DAT-A card.
7. It is possible to set up multiple channels of the same announcement in a hunt arrangement to accommodate large
volumes of simultaneously queuing calls.