NEC SV8500, Руководство по программированию

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C-108A CALL CONTROL VECTOR - ACD
c. When two or more brackets ( ) are assigned in a CCV, each brackets ( ) must be appended. When more
than three steps are enclosed in brackets ( ), these steps are proceeded in normal order.
d. QUEUE greater/LOGON less/Ready less/WORKING-AGENTS greater instructions cannot be assigned
to Step 19 and 20.
e. To route a call to BT (Busy Tone) connection by the result of QUEUE greater/LOGON less/Ready less/
WORKING-AGENTS greater instructions, assign the If NOT QUEUE instruction without a CCV number
and a step number to the next step of these instructions.
f. When the unregistered split number is assigned to the “Split” parameter for QUEUE less/LOGON less/
READY less/WORKING-AGENTS greater instructions, the result of each instruction is forced to be as
follows:
• QUEUE greater
→
False
• LOGON less
→
True
• READY less
→
True
• WORKING-AGENTS greater
→
False
6. If an ACD Incoming call is distributed to an ACD position (Legacy Dterm) while all IP PADs are in busy state,
the Calling Party will continue to hear Ringback Tone (RBT). To work around this problem, the data setting of
CALL RECOVER - ACD [C-191A] is required.
7. When deleting the CCV data with transfer destination number (TRFDC), consider the following conditions.
• If a unique transfer destination number in the system is deleted, it is necessary to wait for more than thirty
minutes to assign new transfer destination number.
• When changing the existing CCV data with transfer destination number, be sure to overwrite the existing
data with new data.
• If deleting the existing transfer destination number temporarily, use the following procedure.
(Example 1)
When deleting TRFDC=3000 from CCVNO 1 and assigning TRFDC=3000 into CCVNO 2:
STEP 1: Assign TRFDC=3000 into CCVNO 2.
STEP 2: Delete TRFDC=3000 from CCVNO 1.
(Example 2)
When deleting TRFDC=3000 from CCVNO 1 temporarily:
STEP 1: Assign TRFDC=3000 into a dummy CCVNO (ex. CCVNO 900)
Note 1
STEP 2: Delete TRFDC=3000 from CCVNO 1.
Note 1:
Dummy CCVNO assigned here can also be used for other purposes.
(CCVNO 900)
CCVSTP 1: Transfer (3000)
CCVSTP 2: Transfer (3001)
CCVSTP 3: Transfer (3500)
CCVSTP 4: Transfer (047182xxxx)