NEC SV8500, Руководство по программированию

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N-12A NIGHT SERVICE - ACD
N-12A NIGHT SERVICE - ACD
GENERAL DESCRIPTION
This feature provides alternate routing for calls destined for a particular split. When Night mode is in effect for a
split and a call attempts to queue to that split, the call is routed to a programmed pilot number (night pilot number),
used by the split, instead of being queued. At this point, the call is handled by the Call Control Vector (CCV) of the
new pilot number. Refer to “CALL CONTROL VECTOR-ACD [C-108A]” for related information. Night mode is
invoked manually by pressing the
NIGHT
key, or automatically be the MIS.
OPERATING PROCEDURE
[Manual Change-over]
Night Mode Engage:
1. The supervisor presses the NIGHT key while logged onto the ACD system.
2. ENTER NIGHT/FWD? is shown on the display and the agent presses 1# to confirm entering Night mode.
3. At this point, the split goes into Night mode, the NIGHT lamp is lit at all the positions in the split, and incoming
calls are routed to the night pilot number programmed from the ACD PCPro.
Night Mode Cancel:
1. Night mode may be canceled by pressing the NIGHT key again. EXIT NIGHT? is shown on the display and
the agent presses 1# to confirm entering Day mode.
2. At this point, the split exits night service and the NIGHT lamp is extinguished at all the positions in the split.
[Automatic Change-over]
Automatic change-over from Day mode to Night mode and vice versa is accomplished from the MIS system. See
the manual described on the MIS functions.
Note:
Program that whether Manual or Automatic operation is performed per system (Manual and Automatic
operations can not operated together in a system).
SERVICE CONDITIONS
1. The pilot number used for Night mode cannot contain a “*” or a “#.”
2. The pilot number for Night mode may invoke either a Week Schedule or a CCV.
3. The
NIGHT
lamp shows the current night status regardless of whether the night status was changed automati-
cally or manually.