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8 - 2 Infinium LiHa and Infinium RoMa Operating Manual - Document # 1000000110155 v00
8 - Troubleshooting
Troubleshooting Table
Front safety panel does not
lock properly Mechanical failure of the
door locks Switch off the instrument. Contact
your local service organization
Problem, error on liquid handling arm (LiHa) and tips
Positioning error X, Y or Z-drive blocked
Crash
Hardware defective
Check for obstacles
Check container, rack and carrier
positions
Contact your local service organiza-
tion
See
“Carrier Positioning”,

6-11
Problem, error on Positive Identification, PosID
Positioning error Hardware defect Contact your local service organiza-
tion
Barcode not read Barcode label not facing
barcode scanner Check container position on carrier
See
3.4.3, 2 3-13
Bad barcode label quality Check with new barcode label
See
3.4.3, 2 3-13
Barcode type not accord-
ing to specifications Check if barcode type is permissible
See
3.4.3, 2 3-13
Barcode label position not
according to specifications Check barcode label position on
container
See
3.4.3, 2 3-13
Barcode type not specified
in software Check the settings in the application
software
Laser output window dirty Clean output window
See
7.3.9,

7-19
Alignment barcode on bar-
code flag not read PosID adjustment/setup not
correct Contact your local service organiza-
tion
Carrier or tube presence
not detected “No Tube” sensor dirty Clean “No Tube” sensor
See
7.3.9,

7-19
Unusual noise during
movement Worn out or damaged parts Contact your local service organiza-
tion
Problem, error on robotic manipulator arm, RoMa Standard
Microplate not picked up No microplate on carrier
Cannot pick up microplate Put microplate on carrier
Set gripper position
Clean grippers
Unusual noise during arm
movement Worn or damaged parts Contact your local service organiza-
tion
Tab. 8-1 Troubleshooting table (cont.)
Problem, error Possible cause Corrective measures