8 - Troubleshooting
Troubleshooting Table
Infinium LiHa and Infinium RoMa Operating Manual - Document # 1000000110155 v00
8 - 1
8 Troubleshooting
Purpose of This
Chapter
This chapter helps to resume operation after a minor problem has occurred with
the Infinium LiHa and Infinium RoMa. It lists possible occurrences, their probable
cause and suggests how to remedy the problem.
Which Errors
can the
Operator
Correct?
The troubleshooting table below lists possible malfunctions and errors of the
Infinium LiHa and Infinium RoMa. The operator is enabled to correct some of
those problems or errors by him/herself. For this, appropriate corrective measures
are listed in the column “Corrective measures”.
The elimination of more complicated malfunctions or errors is usually performed
by the Illumina FSE according to separate instructions. In this case, reference to
the FSE is made.
8.1 Troubleshooting Table
Trouble-
shooting by the
Operator
The following table lists problems and errors and gives instructions on how to
eliminate them:
Tab. 8-1
Troubleshooting table
Problem, error
Possible cause
Corrective measures
Problem, error on instrument level
System liquid leakage
Tubing and/or tubing con-
nections not tight
Syringe is leaking
Switch off instrument immediately
Perform decontamination and/or
maintenance
Communication error
Power not ON
Power/communication
interrupted
No communication
Switch on instrument
Check cable and plug
Switch off instrument and PC, wait
until the status lamp is dark, switch
on instrument and PC
X, Y or Z-drive or PosID
scanner head blocked
Check for obstacles
Initialization error
Arms can not initialize
Make sure that the arms can move
freely, i.e. that their movement range
is not obstructed by other objects.
Hardware defective
Contact your local service organiza-
tion
Front safety panel does not
unlock properly
Mechanical failure of the
door locks
Contact your local service organiza-
tion