SAN32M-2 Installation and Service Manual
102
•
The icon representing the product displays a grey square with an
exclamation mark (SAN management application).
•
A grey square at the alert panel, a No Link status and reason,
and no visible product CRUs (Element Manager
Hardware
View
).
Was a failure indication observed?
NO
YES
↓
Communication between the product and management
interface failed. Go to
MAP 0300: Loss of server
communication
.
Exit MAP.
Perform a data collection and contact the next level of support. Refer
to
Collect maintenance data
(EFCM Basic Edition) or
Collect
maintenance data
(Element Manager).
Exit MAP.
7
Inspect product status at the management interface:
a. For the product reporting the problem:
—
EFCM Basic Edition -
Select
Hardware
from the
Product
menu at any view. The
Hardware View
displays.
—
SAN management application -
At the physical map,
right-click the status icon for the product reporting the
problem and select
Element Manager
from the pop-up
menu. The Element Manager opens and the
Hardware View
displays.
— OSI host console - Go to
step 9
.
b. Inspect the status symbol associated with the product. A yellow
triangle (attention indicator) indicates the product is operating in
degraded mode. A red diamond (failure indicator) indicates the
product is not operational.
c. Inspect simulated Fibre Channel ports for a yellow triangle
(attention indicator) that overlays the CRU graphic.
d. Inspect simulated CRUs for a blinking red and yellow diamond
(failed CRU indicator) that overlays the CRU graphic.
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