| Troubleshooting Equipment Problems |
260
If this occurs...
Try these steps...
If the steps don't work...
Check to see if the contacts on the
device and charger are clean. If
not, follow cleaning procedures
and retry.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Examine the charger slot to
determine whether there is a
mechanical alignment issue.
There should be little or no space
between the front two plastic
pegs and the edge of the pocket.
If an item like a credit-card will
fit in this space, there may be an
alignment issue.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
A device without a battery will
not power up when placed in a
particular charger slot, but will
power up in other slots in either
this charger or another charger.
Verify that the device is properly
seated in the problem charger slot.
Verify that the device will charge
in another slot in the charger.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Verify that the charger AC power
cable is securely connected at both
ends.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Verify that the AC wall receptacle
is receiving power.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
The LEDs on the front of the
charger do not indicate that a
charge is in progress when a
battery is placed in a battery
pocket.
Verify that the DC power line from
the charger power brick is also
securely connected.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
The LEDs on the front of the
charger do not indicate that a
charge is in progress when a
battery is placed in a battery
pocket. A device without a battery
is placed in a slot and powers on.
This occurs in all slots.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Examine the charger slot to
determine whether there is a
mechanical alignment issue.
There should be little or no space
between the front two plastic
pegs and the edge of the pocket.
If an item like a credit-card will
fit in this space, there may be an
alignment issue.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
The battery charger slot’s LEDs
blink red immediately after a
battery or device with a battery is
placed into a battery or device slot.
Determine if this issue only occurs
with one particular battery which
is not excessively old and other
batteries of approximately the
same age do not display this
symptom.
Send the battery to a Honeywell
Authorized Repair Center for
evaluation.
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