| Troubleshooting Equipment Problems |
261
If this occurs...
Try these steps...
If the steps don't work...
Check to see if the contacts on the
device and charger are clean. If
not, follow cleaning procedures
and retry.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Determine if this issue only occurs
with one particular battery that is
very old.
Dispose of the battery.
Check to see if the contacts on the
device and charger are clean. If
not, follow cleaning procedures
and retry.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
If battery is under warranty send
back for replacement.
The battery charger slot's LEDs
blink red 1.5 to 3 seconds after a
battery or device is placed into a
slot.
Determine if this issue only occurs
with one particular battery that is
very old.
Dispose of the battery.
If battery is under warranty send
back for replacement.
The battery charger slot’s LEDs
blink red more than 3 seconds after
a battery or device is placed into a
slot.
Determine if this issue only occurs
with one particular battery that is
very old.
Dispose of the battery.
Check to see if the contacts on the
device and charger are clean. If
not, follow cleaning procedures
and retry.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
All of the red LEDs for the battery
charger's slots are flashing and will
only stop if the charger's power is
cycled.
Replace all devices in the charger
with a different set of devices,
power cycle the charger and verify
if condition continues.
Successively remove one device
from the charger and retest until
the charger no longer exhibits
the problem. The last device
removed will likely be the problem
device. Re-verify this by putting all
devices back in the charger except
this last device.
If the device is the problem, send it
back for repairs.
If the problem is a battery under
warranty, have it replaced.
If the problem is an older battery,
dispose of it.
All of the battery charger's amber
LEDs are flashing in a circular
pattern
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
A battery charger slot's LEDs blink
red when a battery is placed into
a slot, but this does not occur in
other battery slots.
Look at the battery charger
contacts and ensure that they
appear the same as the contacts in a
working slot. The battery should fit
snugly into the slot.
Have the charger replaced or
repaired. This is not able to be
corrected by a customer.
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