Troubleshooting
173
2062973-002
Wireless S/5 network
Problem
Possible cause
Recommended action
No wireless connection - the
patient monitor does not
associate/authenticate with the
Access Point, see section
for WLAN diagnostics.
Patient monitor is out of wireless
coverage area.
•
Contact the hospital IT
department to check the
wireless coverage area.
WLAN radio is disabled.
•
Enable WLAN radio, see
section
Incompatible wireless network
infrastructure.
•
Check that the patient monitor
is installed to the appropriate
wireless network
infrastructure (IEEE 802.11b).
SSID mismatch between patient
monitor and access point.
•
Enter correct SSID, see section
Security settings mismatch
between patient monitor and
access point:
•
Incorrect or incompatible
confidentiality method
•
Incorrect Pass Key
•
Incorrect key index
•
Contact the hospital IT
department for correct
security settings and then
update the patient monitor
configuration, see section
•
Check that the used security
method is none, WEP-64 or
WEP-128.
•
Select correct confidentiality
method.
•
Ensure Pass Key used is
correct.
•
Select correct key index.
Access control list is in use in the
access point. The patient monitor
is blocked out.
•
Contact the hospital IT
department to update the
access control.
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