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QX1000 Manual II: Administrator's Guide 

Administrator’s Menus 

 

QX1000; (SW Version 5.3.x) 

 

 

115 

Attention:

 

It is highly recommended to secure PSTN and IP-PSTN routing rules by selecting 

AAA Required

 options. Unsecured routing rules may 

cause unexpected expenses. 

The 

Check with 3PCC

  checkbox is used to request a 3PCC approval before placing a call with the specific routing rule. When this checkbox is 

selected and the corresponding routing rule is used to place a call, QX1000  sends a request to the call controlling application for the managing 
person to accept or reject the specific call (it can be a popup window or any other type of dialog box, depending on the call controlling application). If 
the request is accepted, the call will be placed. Otherwise, if the request is rejected, the call will be skipped. In case of no feedback from the call 
controlling application, the call will be accepted after a timeout defined in the configuration of the call controlling application. 

The 

Failover Reason(s)

 radio buttons indicate whether the system should use the next matching pattern if call setup with the current routing rule 

fails and allows choosing the reasons to be considered as a failover. 

•

 

None

 - indicates that matching patterns should not be used regardless of the failover reason. 

•

 

Failover Reason(s)

 - indicates possible failure reasons. Failure reasons vary depending on the destination type selected on the previous 

page. If the call cannot be established due to selected Failure Reasons, the call routing table will be parsed for the next matching pattern 
and, if found, the call will be routed to the specified destination. 

Busy

 - available for PBX, SIP, SIP Tunnel, and IP-PSTN destination types and indicates cases when the dialed destination is busy. 

Wrong Number

  -  available for PBX, SIP, SIP  Tunnel, and IP-PSTN destination types and indicates cases when the dialed number is 

wrong. 

Network Failure

  -  available for SIP, SIP Tunnel, and IP-PSTN destination types and indicates cases when system overload, network 

failure or timeout expiration occurred. 

System Failure

  -  available for SIP, SIP Tunnel, and IP-PSTN destination types and indicates cases indicated in 

Network Failure

  and 

Other

 fail reasons. 

Cannot Establish Connection 

– available for FXO, ISDN destination types and indicates cases when connection cannot be established. 

Other

 - available for SIP, SIP Tunnel, and IP-PSTN destination types and indicates cases when authorization, negotiation, not supported 

or request rejected or other unknown errors occur. 

•

 

Any

 stands for all failure reasons mentioned in the 

Failover Reason(s)

 group. 

The 

Custom Profile

 text field is present if the 

PBX-Voicemail

 destination type has been selected on the first page of the Call Routing Wizard. This 

field requires the 

Voice Mail Profile

  name to activate the custom voice mail settings (see 

Voice Mail Profiles

) on the extension when the 

corresponding routing rule will be used.  

Please Note:

 

If an extension does not have a profile specified here or the specified profile name is incorrect, the default Voice Mail Settings of the 

extension will be used. 

The 

Transport Protocol for SIP messages

 manipulation radio buttons group is available for 

SIP

 or 

IP-PSTN

 destination types only and allows you 

to select the transport (UDP, TCP or TLS) to transmit the SIP messages through.  

The 

SIP Privacy

 manipulation radio buttons group is only available for the 

SIP

 destination type and allows you to select the security of the SIP route 

by means of hiding (or replacing, depending on the configuration of the SIP server) the key headers of the SIP messages used to establish the call. 

•

 

Default Privacy – 

with this selection, QX1000 specific SIP privacy will not be applied and all privacy will rely on the configuration of the 

SIP Server.

 

•

 

Disable Privacy – 

with this selection, SIP call security will not be disabled and all headers of the SIP message will be transparently 

visible to the destination.

 

•

 

Enable Privacy - 

with this selection, SIP privacy will be specified for the corresponding route. This selection enables a group of 

checkboxes in order to choose the key headers that are to be fully or partly hidden or replaced. The 

Require Privacy 

checkbox 

selection is used to restrict the delivery of the SIP message if any of the selected headers cannot be hidden (or replaced, depending on 
the configuration of the SIP server) before being sent to the destination.

 

For 

FXO

 destination types, a group of 

Port ID

 radio buttons allows you to select whether a specific or any available FXO line will be used to route the 

call. The 

Any@Any

 selection indicates that the call will be routed through the first available FXO line. The 

Specific Ports

 selection is used to select 

a group of routing settings for shared FXO lines.  

Each Shared Gateway Ports

 radio buttons group is dedicated to one shared FXO device and is used to configure shared FXO lines usage when 

using the corresponding routing entry. None selection means no shared FXO lines will be used for the call routing of the specific routing rule. Any 
Port@ipaddress (where ipaddress is the IP address of the FXO gateway that shares its FXO lines) selection means the call will be routed through 
the first available shared FXO line. FXO@ipaddress port checkboxes are used to select those which shared FXO ports will be used for the 
corresponding rule routing. In case if multiple shared FXO ports are selected here, the first available port will be used. 

The 

FXO Lines Load Balancing

  drop down list is used to enable load balancing mechanism on the PSTN lines. The None selection in this list 

means that no load balancing will be applied and the call will be routed through the first available PSTN line (among the selected ones). The Round 
Robin selection means that according to an internally gained statistics of most used PSTN lines, the call will be routed to the less used and currently 
available PSTN line (among the selected ones).  

For 

ISDN

 destination type, the 

Port ID

 drop down list contains the following options:  

•

 

Any Port (User)@Any

 - any shared ISDN trunks running in User mode. 

•

 

Any Port (Network)@Any

 - any shared ISDN trunks running in Network mode. 

•

 

ISDN Trunk@ipaddress

  -  shared ISDN trunks on the selected gateway (where ipaddress is the IP address of the ISDN gateway that     

shares its ISDN trunks) 

Содержание QX1000

Страница 1: ...QX1000 Manual II Administrator s Guide Edition 1 October 2013 SW Release 5 3 30 and higher ...

Страница 2: ...ormation 13 Network Status 13 Lines Status 15 Memory Status 17 Hardware Status 17 SIP Registration Status 18 IP Lines Registration Status 18 License Status 19 IP Routing Configuration 19 Configuration Management 20 Legible Configuration Management 21 Events 22 Time Date Settings 25 Mail Settings 25 SMS Settings 26 Firmware Update 27 Automatic Firmware Update 31 Networking Tools 31 SNMP Settings 32...

Страница 3: ...9 RTP Statistics 92 FAX Statistics 93 SIP Settings 93 Host aliases for SIP 94 Generate And Install New CA Root Certificate 95 RTP Settings 95 NAT Traversal Settings 96 Line Settings 98 Supported SIP Phones 100 Programmable Keys Configuration 100 Manage IP Phones Templates 101 IP Phones Logo 102 FXS Gateway Management 102 Hot Desking 103 FXO Settings 103 ISDN Settings 104 External PSTN Gateways 109...

Страница 4: ...ser s Welcome Page 144 Appendix System Default Values 145 Administrator Settings 145 Extension Settings 149 Appendix Moderator s Menus 151 Conference Moderator s Main Page 151 Conference Menu 152 Conference Progress 152 Activate Conference 154 Send Notification Mail 154 Recorded Conferences 154 Conference Properties Menu 155 General Settings 155 Recording Settings 156 Customization 156 Participant...

Страница 5: ...r QX1000 as they appear in this manual The example screens are for illustrative and explanatory purposes and should not be construed to represent your own unique environment QX1000 s Graphical Interface describes to the QX1000 s graphical user interface and explains all recurrent buttons Administrator s Main Page explains the Administrator s management pages according to the menu structure shown o...

Страница 6: ...ration Wizard Uplink Configuration Wizard System Security Management Status IP Routing Configuration Configuration Management Events Time Date Settings Mail Settings SMS Settings Firmware Update Networking Tools SNMP Settings Diagnostics Features Upload Language Pack User Rights Management Redundancy Settings Users Menu Extensions Management Receptionist Management Extensions Directory Authorized ...

Страница 7: ... displayed to enter the modified settings Delete Deletes the selected entry s of a table A warning message will ask for confirmation before deleting an existing entry Select All Selects all table entry s for example for further deletion Inverse Selection Inverses opposites an existing selection of table entry s If no entries are selected clicking the button will select all records Refresh in May b...

Страница 8: ...run upon QX1000 s first startup to make sure that it works properly in its network environment The Wizard allows navigating through the following basic configuration parameters and settings System Configuration DHCP Server Settings Regional Settings and Preferences see below Emergency Codes and PSTN Access Codes Settings see below DHCP Server Settings are described in the chapters below The LAN co...

Страница 9: ...k has been uploaded and it is used to enable custom language for system voice messages or returning back to the default language English GUI Theme selection used to select the GUI theme style of the web based configuration pages The Choose Theme on Login checkbox indicates whether the GUI theme selection radio buttons should be displayed on the QX1000 Login page Selecting the checkbox will allow u...

Страница 10: ... Thus if VLAN if configured is selected the next page will be VLAN IP Configuration while selecting Ethernet will bring up the Ethernet IP Configuration page The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed This settings allow the specification of the upstream and downstream speeds in kbit s helping to assure the quality of IP calls An IP...

Страница 11: ...ateway Fig II 9 Internet Configuration Wizard WAN IP Configuration page The DNS Settings page provides the option of setting up a name server for the QX1000 It offers the following components The Nameserver text field requires the IP address of an external name server The Alternative Nameserver text field requires the IP address of the secondary name server The Alternative Nameserver is used if th...

Страница 12: ...llows selecting the Security Level defining requirements to the IP Lines password strength and the Security Report granularity The security levels are as follows Low There are no specific restrictions on the strength of the saved password Only the critical warnings on the Call Routing Rules to PSTN and IP PSTN disabled Firewall and IDS will be generated in Security Report Medium The minimum streng...

Страница 13: ...s the following useful links to adjust the system security User Rights Management IP Line Settings Firewall The SIP IDS Settings page includes the following components Enable SIP IDS checkbox selection allows to prevent the SIP attacks The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker s IP address SIP attacker s IP address will be blocked by QX1000 F...

Страница 14: ...atus page has several tables providing system information General Information The General Information page includes the following information Uptime duration Period QX1000 is running since last reboot Device hostname QX1000 device host name QX1000 Operating System QX1000 operating system version Application Software Software and file system versions of the QX1000 Language Pack this field is presen...

Страница 15: ... these display the QX1000 settings corresponding to what has been configured with the System Configuration Wizard Services NTP Server and Client DHCP Server Firewall statuses shows if they have stopped or if they are still running Transfer Statistics link to the Transfer Statistics page The Transfer Statistics page shows a user defined statistics table with the transmit receive value criteria inte...

Страница 16: ...t carrier errors that occur due to a defective or lost connection on the Ethernet link Transmit Collisions number of transfer errors that occurred during a simultaneous packet transmission from both sides Fig II 18 Transfer Statistics Diagram Chart To see the Transfer Statistics Diagram Charts select the desired criteria and click Save to generate the corresponding chart and the table showing the ...

Страница 17: ... Lines Status Lines Status page upon established call RX Codec shows the codec used to encrypt the incoming packets TX Codec shows the codec used to encrypt the outgoing packets If RX and TX codecs are the same only one Codec field will be displayed For IP Line Status the following dynamical parameters appear on this page Username shows the IP phone s client name registered on the QX1000 Last Regi...

Страница 18: ...The System Memory row indicates the space occupied by the universal extension recordings Link refers to the Upload Universal Extension Recordings page where universal extension system messages may be uploaded Call Statistics shows the current number of calls with recorded statistic entries Conference Memory Status shows total memory space counted in minutes seconds available on the QX1000 The tabl...

Страница 19: ...P Tunnels to Slave Devices table lists those tunnels where local QX1000 acts as a master The SIP Tunnels to Master Devices table lists those tunnels where local QX1000 acts as a slave Fig II 22 SIP Registration Status page IP Lines Registration Status The IP Lines Registration Status displays a table with the IP Lines registration information on the QX1000 The table lists the IP lines and remote e...

Страница 20: ...bles are color coded according to the state of the route For example yellow indicates disabled routes green indicates successful routes and red indicates routes with an error IP Static Routes are used to forward IP packets from the Network where the QX1000 is connected to the specified destination The IP Static Routes table displays all established IP static routes with their parameters Target Sta...

Страница 21: ...an IP Static Route 1 Select the IP Static Routes link on the Routing Configuration page 2 Press the Add button on the IP Static Routes page The Add Entry page will appear in the browser window 3 Enter the destination IP address and subnet mask in the Route To text fields Use the IP Clip button to select a previously entered IP address 4 Enter the router IP address into the Via IP Address text fiel...

Страница 22: ... file with all configuration settings and user uploaded greeting messages It opens a file chooser window for immediate download to the users PC The Upload Restore all config voice data link opens a page that has a Browse button which opens a file chooser to select a backed up file and a Configuration to Upload field requiring the file path to upload and to restore it immediately Pressing Save will...

Страница 23: ...file button start parsing the configuration structure of the device for the defined parameters The progress will be displayed in the area below Fig II 31 Configuration Summary Parameters page The Cancel generation process button appears when the configuration generation procedure starts and it is used to stop it The Download generated configuration button becomes available when the legible configu...

Страница 24: ...d The table shows the Status of the event new or read as well as the name of the application the event refers to event description and the date when the event was received For example if the event has occurred due to incorrect mail sending or SIP registration the corresponding links will be seen in the Reference column of the table The administrator can view the detailed log for each event that ha...

Страница 25: ...cted for the action assignment Description displays additional information about the event Multiple is shown here if more than one event has been selected for the action assignment Action offers radio buttons to choose one of the actions to notify the QX1000 administrator when an event s takes place The following actions can be available Fig II 36 Edit Event Settings page Display Notification A no...

Страница 26: ...00 becomes a client to an external timeserver A checkbox disables Date and Time drop down lists and enables the following parameters The SNTP Servers table lists all defined NTP Servers The Add functional button opens an Add NTP Server page where a new NTP server can be defined This page offers the NTP Server radio buttons that are used to choose between a manual and a predefined NTP server Manual...

Страница 27: ...TP Authentication must be selected if the specified SMTP server requires authentication In this case authentication User Name and User Password configured on the SMTP server should be defined in the corresponding text fields Attention The following symbols are not allowed for the Password field With the button Send Test Mail a test mail can be sent to the defined email address to verify the settin...

Страница 28: ...d on this page The value is dependent on the SMS gateway requirements For example Fig II 40 SMS Settings page user username password password to to from from text text The tokens are the strings that have the following dependencies from the field in this page username indicates the username defined in the field Username password indicates the password defined in the field Password to indicates the...

Страница 29: ...will be stopped during the firmware update and will be restarted after the installation is completed Voice Software Network Time Protocol Daemon Network Interface Statistic Daemon Dynamic DNS Daemon The Automatic Firmware Update link leads you to the page where the automatic update of the QX1000 s firmware software image can be configured To update firmware manually select one of the options Uploa...

Страница 30: ...vice press Yes otherwise press No After pressing No press Discard this image button to start upload a new image Fig II 43 Firmware Check page If you have confirmed the firmware version a new page with firmware update progress will be displayed next There are no functions available on this page just information about the firmware update procedure At some point the connection with the device is bein...

Страница 31: ... running and whether the new firmware version is downloaded or not Fig II 46 Firmware Update page The Image Check field will display invalid if the image does not correspond to the hardware version The Current Software Version field shows the old software version The New Software Version field shows the new version of the software image This page needs to be confirmed in order to continue image up...

Страница 32: ...he QX1000 The Server Name the IP address or hostname the Server Port and the Update Method should be defined The Update Method drop down list provides a possibility to choose among FTP HTTP or HTTPS methods For some of these selections authentication Username and Password can be entered Please Note In order to use Epygi s public ftp server leave the Server Name Server Port Update Method User Name ...

Страница 33: ...oute Target is used to enter the IP address or host name of the destination to be trace routed The Traceroute button is used to process the router triggering to check the Internet connection In the field below these the output of the Ping or Traceroute procedure is shown Fig II 50 Networking Tools page To Check the Internet connection 1 Specify the destination address for the ICMP request in the P...

Страница 34: ...ng application for successful SNMP management Fig II 51 Global SNMP Settings page The Service Restart button restarts the SNMP sub system on the QX1000 Restarting the SNMP sub system is recommended if it does not respond to a SNMP manager s requests SNMP Trap Settings are used to define the traphosts that should be informed when certain events occur on the QX1000 For the listed traphosts to be inf...

Страница 35: ... This page is used to adjust where system logging settings view system logs directly in your browser or download them locally to your PC The System Logs page consists of three sub pages The System Logs Settings page is used to adjust the system logging settings and contains the following components The Enable User Logging checkbox is used to enable user level logging This logging contains brief in...

Страница 36: ...d logs table with time period by Date Clicking on the corresponding date will open the archived system logs table in hourly basis Hour shows the initiation time of the system logs This could be used to collect the logs at the exact moment when a problem has happened The Unpacked size on disk shows the system logs size on disk for the corresponding Date and Hour The following functional buttons are...

Страница 37: ...em This allows video conference calls of up to 104 participants Fig II 58 Features page To enter a Feature Key click Add A page with the Feature Key text field is opened Enter the key and press Save The status of the selected feature entry will change to Reboot needed Reboot the QX1000 and the feature will receive the status Activated To receive a Feature Key register the QX1000 device and send a ...

Страница 38: ...our phone to make the new language pack active User Rights Management The User Rights Management service sets restrictions on the GUI access for various users permits or denies the access to certain Web GUI configuration pages and creates multilevel user management of the QX1000 The feature is useful to the ISPs in order to set the restrictions for certain customers to manage the QX1000 s configur...

Страница 39: ...sword of the Administrator An error message prevents entering the wrong password The New Password text field requires a new password for the Administrator or Local Administrator Reentering the new password in the Confirm New Password text field will confirm the new password The New Password field is checked against its strength and you may see how strong is your inserted password right below that ...

Страница 40: ...th the changed login name and password you will need to reboot them manually After failover the license keys firmware and language pack are not being transferred from the master to backup QX1000 therefore so make sure both QX1000s are configured identically in the redundant network before enabling redundancy mechanism When you login to the device which runs in a backup mode only Redundancy Setting...

Страница 41: ... and backup devices This action will result in rebooting the current master After rebooting the current master device will start running in a backup mode Switching the backup to master starts all applications on QX1000 and causes all IP phones to reboot The swapping takes around 1 minute however another 1 3 minutes are required in order to reboot all the IP phones connected to redundant system If ...

Страница 42: ...Length drop down list requires you to choose the length of the extensions on the QX1000 This number will apply to all existing extensions on the QX1000 as well as to any newly created extensions The length of the extension can be 2 3 4 or 5 The Extension Prefix text field is used to define a prefix with which all existing extensions on the QX1000 as well as to any newly created extensions should s...

Страница 43: ...ected user space are dependent on the Voice Recording codec selected from the Voice Mail page For example for the same amount of marked out user space selection of the G726 voice recording codec will provide more space for voice mails and user defined voice greetings than the G711 codec selection External Access indicates whether the GUI Login 3pcc Click2Dial login or Call Relay options are enable...

Страница 44: ...nfiguring their settings or modifying the configurations of group of existing extensions User Extension Settings 1 General Settings This group requires extension s personal information and has the following components Display Name is an optional parameter used to recognize the caller Usually the display name appears on the called party s phone display when a call is made or a voice mail is sent Pa...

Страница 45: ...able the Barge In Service on the extension The Edit Call Barge In Intercept Access List link leads you to the Call Barge In Intercept Access List page where the extensions that are allowed to barge in to the current extension or intercept calls should be defined Please Note After activating Barge In feature the extensions that are previously configured to intercept calls from the Call Intercept Ac...

Страница 46: ...ere extensions may be added to the Watch Access List The Watch Access List Add Entry page consists of the following components Call Type lists the available call types PBX local calls to QX1000 s extensions SIP calls through a SIP server Auto used for undefined call types The destination independent on whether it is a PBX number or a SIP address will be reached through the Call Routing Table The A...

Страница 47: ... Edit Entry SIP Settings page SIP Port indicates the host port number to connect to the SIP server The SIP server port may only contain digit values otherwise the error message SIP Server Port is incorrect will be displayed when applying the extension settings If the SIP server port is not specified QX1000 will access the SIP server through the default port 5060 Registration on SIP Server enables ...

Страница 48: ...y the SIP servers providers and are used by QX1000 to reach the selected SIP servers Fig II 80 Extensions Management Edit Entry Advanced SIP Settings page 4 Remote Settings This group is used to configure SIP Remote Extension functionality This is an advanced telephony feature that allows QX1000 users to remotely operate QX1000 Users need to register a hardware or software SIP phone on the QX1000 ...

Страница 49: ...ension will automatically log out from the public phone At the certain moment requires the moment hour and minute when the extension will automatically log out from the public phone 5 Call Queue Settings This group is used to configure the Call Queue service that allows multiple incoming calls to be kept in the queue when being on the line and enables the calls to be answered in the order they hav...

Страница 50: ...e will cause the error Caller address already exists Wildcard is allowed in this field Please Note To activate the ZeroOut Redirection feature the caller should dial 0 digit Upload new call queue welcome message allows updating the active Call Queue welcome message played when a caller joins the extension s call queue downloading it to the PC or restoring the default one The Remove call queue welc...

Страница 51: ...on SIP proxy will keep the recorded voice mail on itself When extension accesses his mailbox by dialing 0 the call will be redirected to the voice mailbox on the proxy server If the remote Voice Mail Server acts as a standalone location of voice mails it is recommended to select Independent Mailbox Type With this selection QX1000 redirects the recorded voice mails to the defined remote Voice Mail ...

Страница 52: ...ature allows you to pick up the call ringing on a certain extension by dialing the number of the pickup extension The Pickup Group list is used to define the extensions that can be monitored by calling a certain pickup extension The Access List is used to define PBX or SIP users that are allowed or forbidden to intercept calls ringing on extensions in the Pickup Group If a user dials the pickup ex...

Страница 53: ...users if a wildcard is used and the appropriate permissions to pickup the calls ringing on the extensions from the Pickup Group Fig II 87 Access List of Extension page for Pickup Group The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created This page consists of the following components Call Type lists the available call types PBX local ca...

Страница 54: ...ils of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension s QX1000 Web Management accessed by the extension s login see Manual III Extension User s Guide Besides this the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones Leave this checkbox unselected if the extension is reserved or not use...

Страница 55: ...the Call Type defined in the same named drop down list If the PBX call type is selected the QX1000 extension number should be defined in this field For the SIP call type the SIP address should be defined for the Auto call type a routing pattern needs to be defined The wildcard is supported in this field Wildcard is available for this field Paging Group Extension Settings Paging Group Access List T...

Страница 56: ...ions Extensions Management Edit Entry page consists of General Settings SIP Settings and Advanced SIP Settings pages The SIP Settings and Advanced SIP Settings pages are the same as for the regular extensions see User Extension Settings while General Settings page has a different content 1 General Settings for paging group extension This group requires personal extension information and has the fo...

Страница 57: ...s for the regular extensions described above The General Settings page is described below 1 General Settings for ACD Group extension This group requires ACD group extension s information and has the following components Display Name is an optional parameter used to recognize the ACD Group Usually the display name appears on the called party s phone display when a call is made or a voice mail is se...

Страница 58: ... redirects the call Random Hunting the system calls to the first available agent selected randomly from the list of agents configured with Agents Group If the agent doesn t answer within Ringing Timeout the system tries to reach another agent selected randomly from the list etc If the call is not answered within Common Timeout the system either disconnects or redirects the call Skills the system c...

Страница 59: ... upload a new audio file or to select an already uploaded one Existing File this selection is used to choose one of the already uploaded custom queue messages to include in the scenario The same file may appear in the different instances of the queue music Upload New File used to upload a new audio file The uploaded files should to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the ...

Страница 60: ... the Extensions Management Edit Entry page consists of General Settings SIP Settings SIP Advanced Settings and Recording Box Settings pages The SIP Settings and SIP Advanced Settings pages are the same as for the regular extensions described above The General Settings and Recording Box Settings pages are described below 1 General Settings for Recording Box extension This group requires Recording B...

Страница 61: ...system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding extension and the You do not have enough space warning message will appear Browse opens the file chooser window to browse for a new recording announcement message file The Download Recordi...

Страница 62: ...g problems Retry Timeout text field timeout between retries to access the server The Go to Recording Box link moves to the recording box of the corresponding extension s Recording Box where all recorded calls are locally stored The Recording Box is also accessible from Extensions Management table by clicking on the corresponding Recording Box extension Attendant Extension Settings For Attendant ex...

Страница 63: ...to be consecutively played to the caller with no action from his her side When the Recurring Attendant Prompt is played the number of times indicated in this text field the call will be automatically redirected to the defined destination Call Type drop down list includes possible incoming call types PBX SIP or Auto PBX selection means that the call will be redirected to the local extension SIP sel...

Страница 64: ...ace warning message to appear Browse opens the file chooser window to browse for a new Recurring Attendant Prompt file The Download Recurring Attendant Prompt and Remove Recurring Attendant Prompt links appear only if a file has been uploaded previously The Download Recurring Attendant Prompt link is used to download the Recurring Attendant Prompt file to the PC and opens the file chooser window w...

Страница 65: ...oad and Remove links appear only if a file has been uploaded previously The Download link is used to download the message file to the PC and opens the file chooser window where the saving location may be specified The Remove link is used to restore the default welcome message The User Input Options table is for configuring the action to be taken based on one of the following user choices User Inpu...

Страница 66: ...t the caller to Extensions Directory Terminate the call will exit from this Customized Scenario and disconnect the call The following options can be configured too Any input other than in the list above allows configuring the action taken when the caller makes a selection other than options listed in the User Input table If it is configured to No Action then the timer for No Input will reset and i...

Страница 67: ... may be specified Fig II 111 Upload Custom Voice Messages page The Remove Scenario link removes the current Customized Scenario After pressing the Remove scenario link all configurations and uploaded voice messages will be deleted from the system The View Download VXML Scenario link appears only when a customized scenario has been created and is used to view or download the generated script in a V...

Страница 68: ...removes the selected extensions If no records are selected an error message occurs Deleting an extension from the Extensions Table will automatically remove the name attached to the deleted extension in Extensions Directory The Upload Universal Extension Recordings link leads to the page where universal default voice messages for all extensions are defined Fig II 113 Extensions Management Edit Ent...

Страница 69: ...ference The enabled codecs participate in codec negotiation at the call setup The order of the enabled codecs is very important Each codec in the table has a higher priority than the codecs below it and a lower priority than the codecs above it A codec placed at the top of the table is used as the preferred codec When establishing a call the system will try this codec first If the remote party doe...

Страница 70: ...ference room where it is possible to speak privately Transferring the call to the conference room is not an option because the conference room it is transferred to might be in use or the user is unable to walk to the conference room in time to answer the call The user can use Call Park and Directed Call Park to place the call at a specific number and then retrieve when they reach the conference ro...

Страница 71: ...u may dial in to the active calls between the other local PBX user and his call partner and depending on the configuration and the feature code used you may listen to the call additionally be able to speak to the extension user only or to all participants This service offers three options Listen in with this option you may only listen to the third party s call without being able to speak in the ca...

Страница 72: ...in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading the file and display the warning message Invalid audio file or format is not supported The system will refuse uploading also if there is not enough memory available for the corresponding extension and will then announce You do not have enough space Fig II 117 Upload Universal Extension Recordings p Hold mu...

Страница 73: ...e PC The column headings of the voice mail tables are created as a link By clicking on the column heading the table will be sorted by the selected column Upon sorting ascending descending arrows will be displayed next to the column heading Each row in the Voice Mailbox tables can be selected by a checkbox for editing deleting or marking Delete removes the selected recording s Select All checks all...

Страница 74: ...r configuration tool is a MS Excel based form which allows a configuration file to be created based on the configured templates for Add Modify type of files When your configuration file is ready select the Extension Import Settings tab to upload the Bulk User Extensions Importer configuration file to the QX1000 Browse opens the file selection window to browse for a new user bulk extension configur...

Страница 75: ... is through the Call Waiting service see Manual III Extension Users Guide When a new caller arrives to the call queue the phone display if available of the phone connected to the FXS will display the total number of callers in the queue along with the name phone number of the last caller Extension Status QX1000 provides the possibility of controlling and determining the actual state of the manager...

Страница 76: ...st phone can be created and configured The wizard consists of several pages The Receptionist Phone Configuration Wizard IP Phone Model page has the following components The Description text field requires the description of the receptionist to be configured The Phone Model drop down list is used to select the IP phone model to be used by the receptionist The MAC Address text fields require the MAC...

Страница 77: ...e types of the expansion modules and the sequence in which they are connected to the IP phone Fig II 124 Receptionist Phone Configuration Wizard Hardware Modules for Aastra phone The next page of the wizard is skipped for QCM Phone Model selection The content of this page depends on the configuration made on the first page of the Receptionist Phone Configuration Wizard The Receptionist Phone Confi...

Страница 78: ...t Fig II 125 Receptionist Phone Configuration Wizard Programmable Keys Configuration for snom phone For snom phones when multiple IP lines are selected on the Attached IP Lines text field on the first page of the Receptionist Phone Configuration Wizard this list additionally contains the number of specified IP lines That selection is used to set the correspondence between the selected IP lines and...

Страница 79: ...ntry in the event a custom greeting is not recorded or uploaded Warnings will be seen in the Extensions Directory table for inactive entries Extension numbers in the Extensions Directory table are made as a link to move to the corresponding extension s Account Settings page This helps the administrator access the extension s settings page where a custom greeting can be manually uploaded Fig II 128...

Страница 80: ...g The Caller Address text field requires the caller s SIP address see chapter Entering a SIP Addresses correctly or PSTN number to be added to the trusted phones list The PSTN number length depends on the area code and phone number The wildcard is supported in this field If the caller address already exists in the Authorized Phones Database the error message The record already exists appears when ...

Страница 81: ... used by authorized callers to configure or reconfigure existing call back configuration on the QX1000 Remote Call Back Configuration is divided into two modes accessible from the QX1000 s Auto Attendant Permanent Call Back and Non Permanent Call Back Please Note Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in Authoriz...

Страница 82: ...er words the calls on some termination number assigned to agent should be answered by that agent The agent may have only one termination number and changing that number will result in answering the calls to that agent in different location Agents are being managed from ACD Agents Table see ACD Group Extension Settings Agent Group Agent Group AG is actually a QX1000 extension with enhanced capabili...

Страница 83: ...case if the call is received on agent group bypassing ACD s IVR and the skills based call distribution is selected for that agent group the agent group will consider the full set of skills when making decision on which agent to make a call first In other words since there is no required set of skills received from IVR then the agent group will consider the full set of skills summing up all skill g...

Страница 84: ...locations Pressing on the Skill Value column of the Agent Management table will lead you to the Agent Skill Levels page where the skill levels for the corresponding agent should be configured The Agent Skill Levels page consists as many drop down lists as Skills created in the Skills page see below For each available Skill you should select the skill level from 0 to 10 with 0 meaning the absence o...

Страница 85: ...ted to conference Automatic In this mode the Epygi QX1000 determines the speaker or loudest participant and will automatically switch the video stream to show that speaker As a result all the video phones which are in automatic mode will see the speaking participant If participant does not have a video phone then the other participants will see a black screen Please Note Users can switch between m...

Страница 86: ...e left frame settings groups are listed Clicking on the corresponding settings group displays their configuration options in the right frame Please Note Save changes before moving among settings groups The Edit Entry General Settings page allows the administrator to edit the following conference settings Display Name is any optional information about the subject of the conference The Password text...

Страница 87: ...a simple text editor but contains more intricately aligned content The Clear all Records button is used to clear all conference call statistics records When the number of Conference Call Statistics entries exceeds the numbers specified in the Statistics Settings page the oldest entries are being automatically deleted The Conferences page lists all Conference Calls and their parameters ConfID Activ...

Страница 88: ...resent only in the Unsuccessful Outgoing Calls table and indicates the reason why the call was unsuccessful The Filter button performs searching within the statistics tables The search may be done with several criteria at the same time The following search criteria are available The text fields ConfID From and To are used for the search by ConfID Activation Time ConfID requires the unique ID of th...

Страница 89: ...nce Activation option is enabled Each template should be defined in the corresponding text field Additionally functional tokens can be used to automatically insert the Conference ID Subject Description Participants Password Scheduling information as well as a possibility to display the time remained until the conference will start etc All these tokens can be inserted by using the links on the righ...

Страница 90: ... displayed in the Call Statistics tables The Maximal Number of Displayed Call Records drop down lists are used to select the number of Successful Missed and Unsuccessful Outgoing statistics entries to be displayed in the corresponding Call Statistics tables If the record numbers exceed the numbers specified in these drop down lists the oldest record will be removed The Download All Call Statistics...

Страница 91: ...outgoing call statistics If there are no any record made during last time interval the black file is archived Fig II 151 Call Statistics Statistics Archive page The Call Statistics Archive External Backup is used for configuring the call statistics backup service The Send archive files to external server is used to enable disable the backup service and configuring whether the statistics should be ...

Страница 92: ...rching within the statistics tables The search may be done with several criteria at the same time The following search criteria are available The text fields From and To are used for the search by Call Start Time The data must be entered in the format dd mm yyyy hh mm ss The time criteria are optional if it is not needed leave the text fields empty In From field must indicate an earlier date and t...

Страница 93: ...omplete Statistics Table clear all search criteria and press Filter To Reset the Statistics 1 Press the Clear All Records button in the Call Statistics Settings page 2 Confirm the deletion by clicking on Yes The call statistics will then be deleted To abort the deletion and keep the statistics information click on No RTP Statistics The RTP Statistics page provides detailed information about the es...

Страница 94: ...er is calling locally to the QX1000 s extension or auto attendant The Configure Call Quality Event Notification link leads to the Configure Call Quality Event Notification page where call quality control notification specifics can be configured From the Configure Call Quality Event Notification page you may configure event notification policy when the call quality is lower than the allowed level T...

Страница 95: ...NS servers for SIP traffic Specific is used to enable SIP specific DNS servers For this selection both primary and secondary SIP DNS servers should be defined in the SIP DNS 1 and SIP DNS 2 text fields At the least a primary DNS server should be inserted The SIP Timers radio button group is used to define the timeouts of the SIP messages retransmission RFC 3261 will apply standard SIP timers descr...

Страница 96: ...ecord should be selected error message appears The Packetization Interval is the time interval between two RTP packets of the same stream If the interval is increased the overhead is decreased but the voice quality may deteriorate as a result If the interval is decreased the network load is increased and the delay is reduced Silence Suppression disables RTP packet transmission in case of no voice ...

Страница 97: ...l data click Back NAT Traversal Settings The NAT Traversal Settings page is divided into separate pages used to configure General NAT settings SIP NAT parameters RTP and STUN parameters for NAT and a page where the NAT Exclusion table may be filled The General Settings page consists of a manipulation radio buttons group to select the mode of the NAT Traversal usage for the SIP traffic any incoming...

Страница 98: ...r text field requires the STUN server s hostname or IP address The STUN Port text field requires the STUN server port number The Secondary STUN Server and Secondary STUN Port text fields respectively require the parameters of the secondary STUN server The Polling Interval drop down list contains the possible time intervals between referrals to the STUN server Fig II 165 STUN Parameters page The Ke...

Страница 99: ...s already manually configured or if it is not reset after enabling the Enable PnP to IP lines checkbox Enable Firmware Version Control checkbox is used to control the firmware version running on the SIP Phone attached to the QX1000 This service also allows you to have the new firmware automatically downloaded and installed on your SIP Phone in case your SIP phone was running an old firmware upon c...

Страница 100: ...rt For example by default the IP Dialog SIP Tone II is in a non auto provisioning mode so it should be manually enabled on the phone Refer to the user s manual of the corresponding SIP phone for instructions on performing a factory reset or reboot on any of the supported phones what additional configurations are required for a specific SIP phone and how to manipulate with the GUI The Use Session T...

Страница 101: ...50SIP Yealink SIP T28P snom m9 Polycom SoundStation IP 6000 Yealink SIP T32G snom MeetingPoint also supports FVC Polycom VVX 300 310 Yealink SIP T38G Aastra 6751i also supports FVC Polycom VVX 400 410 Yealink VP 530 Aastra 6753i also supports FVC Grandstream BT200 AudioCodes 310HD Aastra 6755i also supports FVC Grandstream GXP1400 AudioCodes 320HD Aastra 6757i also supports FVC Grandstream GXP1405...

Страница 102: ... template Edit opens the Manage IP Phone Templates Edit Entry page where the selected template s settings can be adjusted The Manage IP Phone Templates Edit Entry page allows configuration of multiple IP phones The IP phones templates help you manage the settings for group of IP phones which saves your time and ensures consistency This page allows you to adjust the IP phone s template general sett...

Страница 103: ...r IP phone models can be found in the user s manual of the corresponding IP phone Please Note Save changes before moving among the configuration pages IP Phones Logo The IP Phones Logo page is used to upload a custom logo for the IP Phones This page contains only those IP phones for which QX1000 supports the custom logo upload The uploaded custom logo will be visible on the display of the IP phone...

Страница 104: ... Management Wizard page 2 Hot Desking If QX1000 has limited number of IP phones connected and much more users wishing to make and receive calls through the QX1000 some of the connected phones can be announced as public Public phones have no static owners they are just connected to the analogue or IP lines Each user that accesses the public phone should first login with the previously created virtu...

Страница 105: ...O line on the QX1000 Fig II 178 FXO Line Settings page Routing this selection allows you to forward the incoming calls to the destination defined through Call Routing This selection requires you to enter a routing pattern to the corresponding field Based on the registered PSTN users the caller will be able to reach the destination according to configurations in Call Routing Table By choosing a des...

Страница 106: ...al pages The ISDN Wizard ISDN Settings allows you to choose the interface type and the connection type of the selected trunk s The Interface Type drop down list allows you to select between the User and the Network interfaces If the ISDN port of the QX1000 is connected to the CO then User interface type should be selected If the ISDN port of the QX1000 is connected to the PBX then Network interfac...

Страница 107: ...led on the ISDN Wizard MSN Settings page the ISDN Wizard Routing Settings page contains only one Route Incoming Call to drop down list Selecting the Use Default outgoing Caller ID allows you to overwrite the source caller information with the one specified in the Default outgoing Caller ID field when placing outgoing calls toward the CO The Default outgoing Caller ID field requires the caller ID f...

Страница 108: ...t requires the channel number digit values from 0 to 63 for connection establishment between the CO and the ISDN client Channel Selection is used to select between the Preferred and Exclusive B channel selection methods For Preferred channel selection the CO answers to the call request by the first available timeslot With the Exclusive channel selection the CO should feedback only by the timeslot ...

Страница 109: ... for voice transfer Disabling the timeslot will prevent both incoming and outgoing calls Clicking on the ISDN Stats link will open the ISDN Status page that displays ISDN traffic statistics on the corresponding ISDN trunk The ISDN Stats link is displayed for every active trunk on the board and refers to the page where ISDN trunk and traffic statistics can be viewed The ISDN Trunk Status page provi...

Страница 110: ... trunks on other QX1000s This provides the option to call not only through local PSTN lines but also through available shared FXO or ISDN lines in the network of QX1000s When the sharing mode is enabled and one QX1000 is configured to use the shared PSTN lines of another QX1000 the corresponding routing patterns will automatically be created in the Call Routing Tables see Call Routing on both QX10...

Страница 111: ...n act as a slave for the QX1000_2 In its turn the QX1000_2 can act as a slave for the QX1000_1 With this configuration and the corresponding routing rules added in the Call Routing table on both devices the SIP calls will be routed from QX1000_1 to QX1000_2 and vice versa The SIP Tunnel Settings page is used to enable the QX1000 as a slave or master device for SIP tunneling The page consists of th...

Страница 112: ...xt field requires the SIP port number of the master device The Registration State field displays information whether the slave device is registered on the master or not The Registration Date Time field displays the time and the date of last registration on the master s device Call Routing The Call Routing service simplifies the calling procedure for QX1000 users i e different types of calls intern...

Страница 113: ...owing consequences The pattern matching best to the Best Matching Algorithm will have the higher position in the rearranged list If multiple patterns equally match to the Best Matching Algorithm the pattern with the lower metric will get the higher position in the rearranged list If the multiple patterns with the same metric have been matched to the Best Matching Algorithm the pattern in the highe...

Страница 114: ... phone number will be 9093450a Destination Type gives you the option to select the destination type The following destination types are available PBX local calls to QX1000 s extensions PBX Voicemail calls directly to the voice mailbox of the local PBX extension PBX Intercom local calls to PBX extensions with the request of Intercom service see Manual III Extension Users Guide SIP calls through a S...

Страница 115: ...ltaneous calls allowed in a range from 1 to 64 If you leave this field empty no limitation will apply to the number of simultaneous logons The Use RTP Proxy checkbox is available for SIP PBX and IP PSTN destination types and is applicable when a route is used for calls through QX1000 between peers that are both located outside the QX1000 When this checkbox is selected RTP streams between external ...

Страница 116: ...Voice Mail Settings of the extension will be used The Transport Protocol for SIP messages manipulation radio buttons group is available for SIP or IP PSTN destination types only and allows you to select the transport UDP TCP or TLS to transmit the SIP messages through The SIP Privacy manipulation radio buttons group is only available for the SIP destination type and allows you to select the securi...

Страница 117: ...rce Number Pattern Fig II 197 Call Routing Wizard page 3 The Display Name text field allows you to replace an original caller s ID with the custom display name for the corresponding routing rule This field is optional and when it is left empty an original caller ID will be displayed on the called destination s phone otherwise the name inserted here will appear on the phone This field is not availa...

Страница 118: ...he first pattern that matches the dialed number The Move To button is used to move the selected entry to a different position in the Call Routing Table This will increase or decrease the selected pattern s priority Pressing the button will open the page where a row number should be specified together with the position the selected entry is to be placed before or after the defined row Local AAA Tab...

Страница 119: ...re the saving location may be specified The Remove Speed Dial Directory link is used to restore the default configuration The speed dial configuration file downloaded from the QX1000 is in the CSV format To use the global speed dialing rules user should simply dial the speed dial code assigned to that speed dialing rule The call will be parsed through the rules of Call Routing table To create a ne...

Страница 120: ...racters and cannot be used as ordinary characters Wildcards Any number of any characters Any single character A character or a string from the specified set of characters and strings The following control symbols are used to specify a set Use a comma to separate the elements of a set Please Note No spaces are allowed within braces Example The pattern is 9 1 3 11 a Numbers matching the pattern are ...

Страница 121: ...atterns the following criteria are sequentially applied to matching patterns The criteria are ordered by their priorities Each consecutive criterion is calculated only for the patterns that take the same value for the preceding criteria that is Criterion 3 is calculated only for patterns that take the same value for Criterion 1 and Criterion 2 Criterion 1 The presence of asterisks in a pattern The...

Страница 122: ...kets in the descending order Criterion 2 The patterns that contain the same number of matching digits are grouped into sub lists Criterion 2 Step 3 The new sub lists are arranged separately from each other by the number of matching digits outside the braces brackets Criterion 3 The patterns that contain the same number of matching digits are grouped into sub lists The list split into two subgroups...

Страница 123: ...sion automatically generated in Extensions Management will be registered on the defined VoIP Carrier s SIP server The settings of that extension will be used to make calls from QX1000 s users towards the created VoIP Carrier will be placed VoIP Carrier Wizard Page 1 provides a following option of describing the VoIP carrier When predefined carrier is selected in the VoIP Carrier drop down list the...

Страница 124: ...verification If a reply is not received from the primary SIP server within this timeout the secondary SIP server will be contacted When the primary SIP server recovers SIP packets will continue to be sent to the server A group of Host address and Port text fields respectively require the host address IP address or the host name the port number of the Outbound Proxy Secondary SIP Server and the Out...

Страница 125: ...assword If no response from the RADIUS Server is returned after the Receive Timeout expires the request is resent numerous times as defined in the Retry Count list The client can also forward requests to an alternate server s if the primary server is down or unreachable An alternate server can be used after a number of failed tries to the primary server Once the RADIUS server receives the request ...

Страница 126: ...tic text in the subject line you may want to use the predefined tags to combine the needed subject Hostname the hostname of the QX1000 Displayname the caller s display name This value is not displayed for PSTN callers Username the caller s SIP username For PBX caller this is the caller s PBX number for PSTN callers this is the caller s PSTN number Fig II 207 Voice Mail Recording Codec page Full na...

Страница 127: ...port is an optional feature and can be activated with a feature key from the Features page The read only Network Port text field indicates whether there is a filtering rule specified for the Call Control Access If a third party call control application connects to the QX1000 from the WAN interface a filtering rule for the corresponding host should be created on the Call Control Access page to allo...

Страница 128: ...le with all existing call recording rules Click on the recording box extension number in the Recorded To column will move to the corresponding Recording Box Fig II 212 Call Recording Basic View Settings page The Call Recording Settings table offers the following functions Enable and Disable functional buttons are used to activate and deactivate the selected call recording rule s At least one rule ...

Страница 129: ... Management to be used for storing the recordings The Description text field should contain some descriptive text related to recording rule Fig II 214 Call Recording Settings Add Entry page Edit opens the Edit Entry page to modify the selected entry This page contains all the same components as the Add Entry page does Delete removes the selected entries Select all checks all entries e g in order t...

Страница 130: ...ation page offers the following components The Enable Firewall checkbox selection enables the firewall security service The firewall security level has to be selected otherwise the firewall cannot be enabled The Firewall Security radio buttons are the following Low Security Everything that is not explicitly forbidden will be allowed This security level doesn t block anything by default It is recom...

Страница 131: ...and no functional buttons are available Management Access is used to enable management access to the QX1000 from the Internet A host on the Internet can be allowed to reach the QX1000 Call Control Access is used to enable the access from the call controlling application from the Internet to the QX1000 The call controlling applications can be used to remotely initiate and handle calls on the QX1000...

Страница 132: ... Select the Filter link to delete a rule from its table The appropriate Filter table will appear in the same window 2 Check one or more checkboxes of the corresponding rules that should be deleted from the rules table Press Select all if all rules should to be deleted 3 Press the Delete button on the Filtering Rules page 4 Confirm the deletion by clicking on Yes or cancel by clicking on No IP Pool...

Страница 133: ...d button on the IP Pool Configuration page A page where a new group may be added will appear in the browser window 3 Define a group name in the Group Name text field and fill in the Group Description if needed 4 To add a group with the given parameters press Save 5 Open the IP Pool Group Configuration page by clicking on the group name 6 Select the Add button on the IP Pool Group Configuration pag...

Страница 134: ...r The Alternative Nameserver text field requires the IP address of the secondary name server The Alternative Nameserver is used if the main name server cannot be accessed Fig II 227 DNS Settings page DHCP Server Settings The DHCP Server Settings page provides the option of enabling a DHCP server and controlling the QX1000 user s LAN settings Therefore QX1000 LAN users will automatically be provide...

Страница 135: ...s of the device in the QX1000 s LAN When this table is configured the devices with defined hostnames and MAC addresses will always get the same LAN IP address from the DHCP server Otherwise devices not listed in this table will get dynamic LAN IP addresses This table is also displayed in the System Configuration Wizard Add functional button opens an Add Host page where a new static MAC address bin...

Страница 136: ... for the selected option The type and format of the value inserted in this field is dependent on the option selected from the Option Name drop down list Custom this selection allows you to define a new DHCP server options The following parameters are required to be inserted for a new option Fig II 232 DHCP Advanced Settings Add Entry The Option Code text field is used to insert a code of the optio...

Страница 137: ...ge where a new virtual network can be defined The page consists of the following components Enable checkbox is used to select whether the corresponding virtual interface will be enabled or disabled after it is created Interface Type manipulation radio buttons selection allows to choose whether the virtual interface will be LAN or WAN VLAN ID text field requires the virtual network ID Numeric value...

Страница 138: ...ages see the Incoming Call Blocking and Outgoing Call Blocking chapters of the Extensions Users Guide Manual III The Call Blocking pages accessed from the Caller ID Based Services table by clicking on the corresponding address gives the administrator the option to enable blocking services which could not be disabled by the users Along with the components seen by the user an additional Protect this...

Страница 139: ...is voice mail profile can be saved as ForPSTN and its name should be defined in the routing rule responsible for incoming PSTN calls distribution In parallel to this voice mail profile there can be another profile designed for internal PBX calls It will play the following voice mail greeting Hi you have reached Mike s voice mailbox please drop me a message and I shall call you back the maximum voi...

Страница 140: ...ent s Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient s Fig II 241 Voice Mail Profiles Edit Entry page Attention The e mail can only handle up to 3 minutes long voice mails If the voice mail is longer than 3 minutes it will be truncated and only the first 3 minutes of it will be sent to the indicated e mail address However in the e mail b...

Страница 141: ...rs only if a file has been uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified The ZeroOut voice mail feature allows a caller that has reached the called extension s voice mailbox to accelerate the automatic redirection feature instead of leaving a message in the extension s Voice Mailbox To activate...

Страница 142: ...the following sub menus and the management keys Administrator s Login Auto Attendant Greeting Auto Attendant Menu Message Universal Extension Messages Greeting Message Incoming Blocking Message Outgoing Blocking Message Your Name Out of Office Message Find Me Follow Me Welcome Message Listen to Current Greeting Message Listen to Current Incoming Blocking Message Listen to Current Outgoing Blocking...

Страница 143: ...e conference Initiates the dial out to all participants currently inactive in the conference Service is available for Moderators only Next Phone with Video Capability Shows the next phone with video capability Also switches from automatic mode to manual one Previous Phone with Video Capability Shows the previous phone with video capability Also switches from automatic mode to manual one Automatic ...

Страница 144: ...ng the conference Please Note You may accelerate dial out by a pound sign at the end of your dialed number Call Codes available in the Auto Attendant For external IP calls addressed to the Auto Attendant following key combination is available to access and manipulate within Auto Attendant services Incoming Call to Auto Attendant Key Combination Conferences Menu used to access conferences Conferenc...

Страница 145: ... a customer premise telephony product Soon you will experience the freedom and power of the QX1000 IP PBX The Global Phone Network in a Box To get started the following information is helpful PHONES Your extension number is extension number and your password is password optional Remember to type 00 when you pick up your phone receiver to find THE WELCOME SPOT 0 will take you directly to voice mail...

Страница 146: ...es Configuration Management Automatically Backup Configuration disabled Event Settings Display notification for all events except Login and Firmware Update events Those events have a Do nothing action assigned Time Date Settings Simple Network Time Protocol Server and Client enabled SNTP Server ntp1 epygi com Polling interval 6 Mail Settings System Mail Settings disabled SSL disabled Enable SMTP A...

Страница 147: ...tensions 1001 2000 0 08 Allow other users to Barge In to this extension disabled Extension Settings SIP For extensions 1001 2000 Registration username same as extension number Registration password empty SIP server emty SIP Server port 5060 SIP Server Registration disabled Extension Settings SIP Advanced Authentication User Name undefined Send Keep alive Messages to Proxy disabled RTP Priority Lev...

Страница 148: ...ault Percentage of System Memory 0 08 Receptionist Management No entries Extension Directory No entries Authorized Phones Database No entries ACD Management Undefined Conference Management and Mail Default Settings Feature is disabled by default Call Statistics Enable Call Reporting enabled 100 entries for all type of calls Percentage of Total Memory used for Archive 0 Enable Call Statistics Archi...

Страница 149: ...ording Gain 0 Playback Gain 0 SIP Tunnel Settings Enable Tunnels to Slave Devices disabled Tunnels to Slave Devices no entries Enable Tunnels to Master Devices disabled Tunnels to Master Devices no entries Call Routing Route all incoming SIP calls to Call Routing disabled Local Routing table 3 entries defined for a call to the default Auto Attendant 00 for calls to PBX SIP Local AAA Table Authenti...

Страница 150: ...ormation message disabled Send date time information message enabled Send beep at the end of message enabled Silent VM recording disabled Send new voice messages via e mail disabled Voice Mail Send notification with attachment Remove Voice Mail On Send disabled Fax Send notification with attachment Remove Fax On Send disabled Send new voice message notifications via SMS disabled Send new voice mes...

Страница 151: ...t Activation Signal Ring Only if Requested Basic Services General No answer timeout 20 sec Call Waiting Service enabled Autoredial Interval 10 sec Autoredial Period 15 min Basic Services Hold Music Send Hold Music to remote IP party enabled Hold Music Own Music Music file default Basic Services Do Not Disturb Disabled Timeout 30 min Send Message to Caller enabled ...

Страница 152: ... link on the Conferences Management page or by logging as a moderator on the QX1000 login page After logging in as a moderator the page Conference Progress is displayed Here you may see the active conferences and the participants From this page you may also access the settings of the conference to operate and perform actions that are available only to the moderator of each conference Conference Me...

Страница 153: ...to manage the active conference Activate available for an inactive conference only and used to activate the conference Terminate available for an active conference only and used to terminate the active conference Lock available for an active conference only and used to lock the conference When a conference is locked no users can connect to it Unlock available for an active conference only and used...

Страница 154: ...atically will be dialed by the system when the participant is configured to be a Dial Out see below or when a corresponding Conference Code is used see Conference Codes The participant s SIP address should be a combination of username hostaddress port where hostaddress can be an IP address for example 192 168 90 10 or a host name e g sip epygi com The port number is optional for the SIP address If...

Страница 155: ...ayed and deleted from this page The Recording free space field displays the free space allocated for the corresponding conference The New recordings field displays the number of new recorded conferences in the recording box All new recordings are marked in bold The All recordings field displays the number of all recorded conferences in the recording box including new and played recordings The Chec...

Страница 156: ...unlimited conference duration With the Play Hold Music Until Moderator is Connected checkbox selected participants connected to the conference will listen to the hold music unless moderator will join the conference Automatic Speaker Detection checkbox enables the automatic detection of the loudest participant in the conference the current speaker and switching the video on all of the video confere...

Страница 157: ... the only participant connected to conference then it will stay active Play notification before Conference close When the Max Duration M of the conference is reached see Instant Conferencing Settings the system will close the conference and M minutes before closing the conference the system will play the warning message to all participants Recording Settings The settings on this page are addressed...

Страница 158: ...cates the file name used to upload a new hold music file The uploaded file needs to be in PCMU wave format otherwise the system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding conference and the You do not have enough space warning message wil...

Страница 159: ...be dialed by the system when the participant is configured to be a Dial Out see below or when a corresponding Conference Code is used see Conference Codes The participant s SIP address should be a combination of username hostaddress port where hostaddress can be an IP address for example 192 168 90 10 or a host name e g sip epygi com The port number is optional for the SIP address If no port is sp...

Страница 160: ...ects the conference he will automatically appear in the Conference Progress table and remain there unless disconnected from the conference The page consists of the following components Selecting the New Participant Allowed to Join checkbox will allow new users to connect the conference by simply dialing in no previous registration in Participants table is needed If this checkbox is selected the fo...

Страница 161: ...oin the video conference Selecting the Participant Indication checkbox will enable a beep indication during the active conference when a handset added user joins or leaves the conference The Allow Duplicated Participation checkbox selection allows several instances of callers with the same handset added number caller address to join the corresponding conference at the same time This option may be ...

Страница 162: ... checkbox selection allows participants to dial in to the conference before conference activation During this period participants will be able to communicate with each other However this does not mean that the conference is activated the participants will be dialed out if any and the recording will start if configured only after the configured scheduled time comes Fig II 18 Schedule Add Entry page...

Страница 163: ...you may not transfer the Licensed Materials to a third party 6 Protection And Security Except as permitted under Section 5 of this Agreement you agree not to deliver or otherwise make available the Licensed Materials or any part thereof to any person other than the Licensor or its employees without the prior written consent of the Licensor You agree to use your best efforts and take all reasonable...

Страница 164: ...nt is found to be illegal or unenforceable this Agreement shall not be rendered inoperative but the remaining provisions shall continue in full force and effect 12 No Waiver Failure by either you or the Licensor to enforce any of the provisions of this Agreement or any rights with respect hereto shall in no way be considered to be a waiver of such provisions or rights or to in any way affect the v...

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