QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
65
Attention:
The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it
and the “Invalid audio file, or format is not supported” warning message will appear. The system also prevents uploading if there is not enough
memory available for the corresponding extension and the “You do not have enough space” warning message will appear.
The
Download
and
Remove
links appear only if a file has been uploaded previously. The
Download
link is used to download the message file to
the PC and opens the file-chooser window where the saving location may be specified. The
Remove
link is used to restore the default welcome
message.
Action
is used to configure the action based on the caller’s selection.
The
Action
radio buttons allows you to configure the action type after playing the
Announcement
message (if configured):
•
No Action
the Auto Attendant will continue to play the
Recurring message
(if configured) of the current menu.
•
Go to the following menu
will go to the specified submenu and take actions defined in that submenu. The drop down list allows the
selection of a previously created submenu or to create a new submenu by choosing the
Create New Submenu
item. The
New submenu
name
text field requires the new submenu name.
•
Call To the following extension
will call to the extension number specified in the extensions drop-down list.
•
Call to the following number
will call the specified phone number via the Call Routing Table
.
•
Call to the number dialed
will send the user inputs to Call Routing table and if there is a matching with any Call Routing rule the call will
be made with the conditions of Call Routing rule (available only in case when the
Any input other than in the list above
input is edited).
•
Invoke Extensions Directory
will connect the caller to Extensions Directory.
•
Terminate the call
will exit from this Customized Scenario and disconnect the call.
The following options can be configured too:
•
Any input other than in the list above -
allows configuring the action taken when the caller makes a selection other than options listed in
the
User Input
table. If it is configured to
No Action
then the timer for No Input will reset and it will be counting the No Input time again.
•
No input
– allows configuring the action taken when the caller doesn’t enter anything during the certain period. The
No Input
timeout is
equal to [
Welcome message duration
] +
Delay after message
+ [
Recurring message duration
] *
Play Count
+
Play Count
*
Interval
. If
there is no input during that time, the action specified for
No input
will take effect.
The
Dial Timeout
specifies the period of time to determine when the user has completed dialing and to begin to process the call. The timer will start
after the last digit or symbol is entered. If the (#) key has been pressed then the call will be processed immediately.
Delete
removes the selected option(s) from the list of configured options.
Select all
selects all existing options.
Inverse Selection
inverses the current selection (if no record is selected, clicking on inverse selection will check all records).
Incorrect number handling
link opens the
Edit Incorrect Number Handling
page which is similar to
Edit Option
page to configure the action
taken when the user has selected a destination that resulted in a failed call, such as an invalid extension number.
Incorrect number handling
link will open the page to configure the action taken when the user has selected a destination that resulted in a failed
call, such as an invalid extension number.
Please Note:
The
Incorrect number handling
will be activated only in the following two cases:
•
An attempt was made to call a non-existent extension,
•
An attempt was made to call a number not matching with any "Destination Number Pattern" in the Call Routing table.
Attention:
If a file with the same name is uploaded for other options, the previous file will be replaced.
