QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
63
Attention:
The routing patterns in the
table starting with digit “0” will not work for incoming calls to attendant if both the
ZeroOut and
Send AA Digits to Routing Table
options are enabled. The ZeroOut feature has a higher priority. If it is enabled and used,
the system will forward all incoming calls to attendant to the specified redirect address. As a result, calls prefixed with 0 will never reach
call routing.
•
Attendant Welcome Message
- this group allows updating the default Auto Attendant welcome message (played only once when entering
Auto Attendant), downloading it to the PC, or restoring the default one. The group offers the following components:
Enable Welcome Message
checkbox is used to enable/disable the Auto Attendant welcome message (the default one or the custom one
uploaded from this page or recorded from the handset (see Feature Codes) being played when callers enter QX1000’s Auto Attendant.
Upload new welcome message
indicates the file name used to upload a new welcome message. The uploaded file needs to be in PCMU
(CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not
supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the
corresponding extension and the “You do not have enough space” warning message will appear.
Browse
opens the file chooser window to browse for a new welcome message file.
The
Download Welcome Message
and
Remove Welcome Message
links appear only if a file has been uploaded previously. The
Download Welcome Message
link is used to download the message file to the PC and opens the file-chooser window where the saving
location may be specified. The
Remove Welcome Message
link is used to restore the default welcome message.
•
Recurring Attendant Prompt
-
this group allows updating the default recurring Auto Attendant message (played after the Attendant
Welcome Message and then periodically repeated while being in the Auto Attendant), downloading it to the PC, or restoring the default
one. The group offers the following components:
Upload new Recurring Attendant Prompt
indicates the file name used to upload a new recurring auto attendant prompt. The uploaded
file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading and the “Invalid audio
file, or format is not supported” warning message will appear. The system also prevents uploading if there is not enough memory available
for the corresponding extension. This will cause the “You do not have enough space” warning message to appear.
Browse
opens the file chooser window to browse for a new Recurring Attendant Prompt file.
The
Download Recurring Attendant Prompt
and
Remove Recurring Attendant Prompt
links appear only if a file has been uploaded
previously. The
Download Recurring Attendant Prompt
link is used to download the Recurring Attendant Prompt file to the PC and
opens the file-chooser window where the saving location may be specified. The
Remove Recurring Attendant Prompt
link is used to
restore the default Recurring Attendant Prompt.
•
Friendly Phones
-
the
Edit Authorized Phones Database
external phones can be created. If external SIP or PSTN users are added to the QX1000 Authorized Phones database, they are free to
access the Auto Attendant Services without passing the authentication or to use the Call Back services.
The
VXML Scenario
manipulation radio button selection allows you to upload Attendant’s custom scenario file and voice messages. The selections
are:
•
The
Upload VXML Scenario File
indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML
format (the coding standard can be found atBrowse
opens the file chooser
window to browse for a custom scenario file.
Please Note:
You may upload an attendant scenario file along with the voice prompt recordings as a single file. To do this, create an archive file of
the “tar.gz” type containing all the necessary files and upload it from the
Upload VXML Scenario Voice Messages
page.
•
The
View/Download Scenario
link appears only when a custom scenario file has been previously uploaded and is used to view or
download the scenario file. The
Remove Scenario
link is used to remove a custom scenario file and return to the default Auto Attendant
scenario.
•
The
Upload VXML Scenario Voice Messages
link refers to the page where voice messages used in the uploaded custom scenario
should be managed.
The
Customized Scenario
radio button selection allows you to switch the Attendant to the customized Attendant scenario. The
Customized
Scenario
radio button selection enables the following components:
•
The
Create Scenario
link refers to the
Edit Scenario
page where a new scenario for a current Auto Attendant might be created.
The
Edit Scenario
page consists of two pages for menu configurations: The
Main Menu
configuration page and the
Submenus
configuration page.
The
Main menu
is the menu where all incoming calls to the certain Auto Attendant will be placed first. The
Submenus
are the supplementary menus
which can be called from the other menus.
Both the
Main Menu
and all
Submenus
can call each other. This allows the opportunity to have several index levels for the Auto Attendant. There
are no limitations on the depth and nesting levels of menus.
