QX1000 Manual II: Administrator's Guide
Administrator’s Additional Feature
QX1000; (SW Version 5.3.x)
138
Voice Mail Profiles
When the administrator accesses the
Voice Mail Settings
of
an extension, there is an additional
Voice Mail Profiles
link
present that leads to the page where custom voice mail
profiles and their settings can be defined. This link is hidden
for the extension user's access.
The
Voice Mail Profiles
page is used to define and configure
custom voice mail profiles.
The
Voice Mail Profile
is a group of most common Voice Mail
Settings which can be saved under a specific name. This
allows you to have several versions of Voice Mail Settings
configurations per extension.
Each Voice Mail Profile may have custom voice mail greeting,
maximum voice mail duration, new voice mail notifications and
Zero-Out settings. The Voice Mail Profiles are activated based
on the call routing rule used to establish a call. This is limited
to the
PBX-Voicemail
type of calls used for a direct access to
the extension's voice mailbox. The Voice Mail Profile name
should be provided in the
PBX-Voicemail routing rule. When the rule is used, caller
accesses the called extension's mailbox with the settings
configured in the corresponding voice mail profile.
With this service, you can pre-configure several versions of
Voice Mail Settings and save them as Voice Mail Profiles. For
example, if a call is originated from the PSTN network to the
corresponding extension's voice mailbox, the greeting
message can tell the caller: "You have reached the ...
company, please leave a message." and the maximum voice
mail duration is configured to 15 minutes. This voice mail
profile can be saved as "ForPSTN" and its name should be
defined in the routing rule responsible for incoming PSTN calls
distribution. In parallel to this voice mail profile, there can be
another profile designed for internal PBX calls. It will play the
following voice mail greeting: "Hi, you have reached Mike's
voice mailbox, please drop me a message and I shall call you
back.", the maximum voice mail duration is 5 minutes and
there is a Zero-Out feature configured to call Mike's cellular
phone. This voice mail profile can be saved as "ForPBX" and
its name should be defined in the routing rule responsible for
PBX calls distribution to the local extensions.
Fig. II-238: Voice Mail Settings for the Administrator
When the first routing rule is used and the call reaches the extension that has the corresponding voice mail profile, the settings of the ForPSTN voice
mail profile will be activated. For the second routing rule, when the call reaches Mike's voice mailbox, the settings of the ForPBX voice mail profile
will be activated.
The same profile name can be used to create profiles for different extensions. This is useful if the profiles have a similar purpose but differ in certain
user-specific settings, such as voice mail greeting, Zero-Out destination number, new voice mail notification options, and so on. Creating multiple
profiles with the same name gives a wide flexibility to have different voice mail settings activated depending on which extension is called.
Please Note:
If an extension does not have a profile specified in a call routing rule or the specified profile name is incorrect, the default Voice Mail
Settings of the extension will be used.
The
Voice Mail Profiles
page contains a table where all
Voice Mail Profiles for the corresponding extension are
listed. The following functional buttons are available:
Fig. II-239: Voice Mail Profiles page
