6-16
Troubleshooting and Customer Support
CESAR 1312 (E)
Dressler
®
HF-Technik GmbH
RETURNING UNITS FOR REPAIR
Before returning any product for repair and/or adjustment,
first follow all
troubleshooting procedures
. If the error or problem persists after following
these procedures, please call your Customer Support office. Be prepared to
give the model number and serial number of the unit, as well as the reason for
the proposed return. This consultation call allows Customer Support to
determine whether the problem can be corrected in the field or if the unit
needs to be returned. Such technical consultation is always free of charge.
If you return a unit without first getting authorization from Customer
Support and that unit is found to be functional, you will be charged a re-
test and calibration fee plus shipping charges.
To ensure years of dependable service, Dressler
®
HF-Technik GmbH
products are thoroughly tested and designed to be among the most reliable
and highest quality systems available worldwide.
WARRANTY
Dressler
®
HF-Technik GmbH products are warranted to be free from failures
due to defects in material and workmanship for 12 months (24 months in
Europe) after they are shipped from the factory (please see warranty
statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered
goods and report such damage to Dressler
®
HF-Technik GmbH within 30
days of your receipt of the goods. Please note that failing to report any
damage within this period is the same as acknowledging that the goods were
received undamaged.
For a warranty claim to be valid, it must:
•
Be made within the applicable warranty period
•
Include the product serial number and a full description of the
circumstances giving rise to the claim
•
Have been assigned a return material authorization number (see below)
by Customer Support
All warranty work will be performed at an authorized service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective units, prepaying the
freight costs, and ensuring that the units are returned to an authorized service
center. Dressler
®
HF-Technik GmbH will return the repaired unit (freight
prepaid) to you by second-day air shipment (or ground carrier for local
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