296
| Using the AWMS Helpdesk
Dell PowerConnect W AirWave 7.1
| User Guide
Monitoring Incidents with Helpdesk
For a complete list of incidents, or to open a new incident, navigate to the
Helpdesk > Incidents
page.
Figure 209
illustrates the components of the AWMS
Helpdesk Incidents
page.
Figure 209
Helpdesk > Incidents
Page Illustration
The table in
Helpdesk > Incidents
displays the count of incidents by state and by time. You can sort incidents
from within any category of information, whether in sequential or reverse-sequential order. You can display all
incidents, or strictly open or closed incidents, and you can display incidents according to the person who created
them. Finally, the
Helpdesk > Incidents
page allows you to add or delete incidents.
The table at the bottom of the page, as described in
Table 145
below, summarizes the incidents that have been
reported thus far, and which AWMS has not yet purged.
Use the
AWMS
Setup > General
page and the
Historical Data Retention
page. Using the
Closed Helpdesk
Incidents
field, set the number of days that AWMS is to retain records of closed Helpdesk incidents. Settings this
value to 0 disables this function.
Table 144
Helpdesk > Incidents
Top Table
Column
Description
State
Displays three states as they apply, as follows:
Open (currently under investigation)
Closed (resolved)
The total incident count
Period of time and
Total
Shows the count of incidents in the last two hours, the last day, and the total count.
Содержание PowerConnect W Airwave 7.1
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Страница 30: ...30 Installing AWMS Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 194: ...194 Creating and Using Templates Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 196: ...196 Using RAPIDS and Rogue Classification Dell PowerConnect W AirWave 7 1 User Guide Figure 128 RAPIDS Overview tab ...
Страница 260: ...260 Performing Daily Administration in AWMS Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 294: ...294 Creating Running and Emailing Reports Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 302: ...302 Using the AWMS Helpdesk Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 304: ...304 Package Management for AWMS Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 308: ...308 Third Party Security Integration for AWMS Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 314: ...314 Access Point Notes Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 316: ...316 Initiating a Support Connection Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 318: ...318 Cisco Clean Access Integration Perfigo Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 320: ...320 HP Insight Install Instructions for AWMS Servers Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 330: ...330 Third Party Copyright Information Dell PowerConnect W AirWave 7 1 User Guide ...
Страница 334: ...334 Index Dell PowerConnect W AirWave 7 1 User Guide ...