Canon iR C2880 series, Руководство по обслуживанию

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Chapter 12
12-6
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is displayed as "[*] [Error string]: [Method name]
[Server side detailed error]". ([Server side detailed error] might not go out.)
T-12-1
[Method name]:
[Server side detailed error]:
Detailed error information returned from UGW is displayed for "Server response error".
However, only the first 128 characters are displayed by the entire error information.
Nothing is displayed here at other errors.
Error string Cause Counter Measure
1 SUSPEND: Communication
test is not performed The e-RDS is started (the device is rebooted) when e-RDS is ON
and communication test isn't done. Complete the communication test.
2 Event Registration is Failed. The device failed event processing. Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
3 URL Scheme error (not https) The header of registered URL of UGW is not https. Change the header on URL of UGW to https
4 Server connection error Communication failure of TCP/IP occurred.
Or IP address of the device isn't set. Check the network connection.
5 URL server specified is illegal Illegal URL (other than UGW) is specified. Correct URL.
6 Proxy connection error The e-RDS cannot connect it with the proxy server. Check and correct the proxy server address etc.
7 Proxy authentication error The e-RDS fails the authentication to proxy. Check and correct username and password to log in proxy.
8 Server certificate error - The certificate is not installed in The device.
- The certificate that The user is using is not registered in The
device or The server. Register the root certificate in the device or register the
VeriSign certificate in the server.
9 Server certificate expired - Expired certificate is registered in the device or the server.
- The date of the device is outside the time limit of the certificate. - Register the root certificate in expiration date in the
device or register the VeriSign certificate in the server.
- Set an accurate date to the device.
10 Unknown error Other communication error occurs. After waiting for a while, try again.
11 Server response error (NULL) UGW returns the error but communication to UGW is succeeded.
If (NULL) is displayed after the message, the error occurs in the
HTTPS communication.
After waiting for a while, try again.
12 Server response error
(Hexadecimal) UGW returns the error but communication to UGW is succeeded.
(Hexadecimal) displayed after the message is error code that
UGW returns.
[server side detailed error] is added at the end of error
information only at this error. After waiting for a while, try again.
13 Device internal error Device internal error such as the memory cannot be taken occurs. Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
14 Server schedule is invalid The schedule setting value given by UGW is found faulty at the
time of communication test. Report the detailed information of error occurrence to the
support department.
After the remedy by UGW, retry the communication test.
15 Server response time out There was no reply from UGW in predetermined time.
(The congestion of the network etc.)
It is the timeout at HTTPS level. After waiting for a while, try again.
16 Service not found The URL of UGW is illegal, and UGW is inaccessible. Check and correct the URL of UGW.
17 E-RDS switch is set OFF You execute the communication test while the E-RDS switch is
OFF. Turn ON E-RDS switch, and execute the communication
test.
18 Server schedule is not exist The e-RDS receives empty schedule data from UGW. Check setting file. (Call the help desk of UGW.)
19 Network is not ready, try later You execute the communication when the connection to the
network has not been established.
(The network connection might not be established from the start-
up of the device for 60 seconds.)
Confirm that the network connection has been established.
Moreover, execute again after enough waiting.
20 URL error Illegal URL (Syntax error etc.) Correct URL.
Method name Meaning
1 postServiceModeCount Account counter acquisition phase
2 postModeCount Mode counter acquisition phase
3 postPartsCount Parts counter acquisition phase
4 postFirmwareInfo ROM version acquisition phase
5 getOperationList Check/acquisition phase whether the information file for me is in UGW.
6 postOperationOutcome
7 postConfiguration Phase in which E-RDS configuration is transmitted to UGW
8 postGlobalClickCount Counter acquisition phase
9 postJamLog Jam notification acquisition phase
10 postServiceCallLog Error notification acquisition phase
11 postAlert Alert notification acquisition phase
12 postDebugLog Log acquisition phase
13 getConfiguration Information acquisition phase (Schedule transmission etc.)
14 communicationTest Communication test phase