Avaya Media Gateway G350, Руководство по обслуживанию

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G350 traps
G350 traps and resolutions
Maintenance of the Avaya G350 Media Gateway 305
June 2004
cmgTrapTypes 128 cmgVoipAutoReset Warning The VoIP module in the Media Gateway
automatically reset.To resolve the problem, take
the following steps:
1 Check if a maintenance test that resets the
VoIP module was run.
2 Check to see if the VoIP module had its
IP address re-administered.
3 Check to see if the IP address
administered on the VoIP module is
correct.
4 Check to see if the IP address of the
Media Gateway itself can be pinged.
Physical or logical connectivity issues
(cabling or routing problems) in the data
network can cause ping failures.
5 Check the VoIP module and insure that it
has the latest version of firmware
installed. If not, install the latest version
of firmware and continue to monitor.
6 If this trap occurs infrequently, the trap
may be due to an unusual transient
condition. Monitor future traps.
7 If this trap occurs and the VoIP module
does not return to service, or if this trap
occurs frequently, attempt to reset the
failing module from the SAT or CLI.
8 Manually reset the Media Gateway at a
time convenient to the customer. If this
restores service, the problem is probably
with the Media Gateway itself. Capture
the trap information. If possible, capture
the event logs, using the show event-log
CLI command, for analysis. Escalate.
9 If none of this works, capture the trap
information. If possible, capture the event
logs, using the show event-log CLI
command, for analysis. Escalate.
cmgTrapTypes 129 cmgVoipAutoResetClear
Table 159: G350 Traps and Resolutions 12 of 12
Enterprise
Trap
ID
Name
Msg
Facility
Severity Description / Resolution
12 of 12