PROPRIETARY INFORMATION
CONFIDENTIAL MATERIAL
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Not for Customer Distribution
250
AEROSET
®
System Troubleshooting Guide
94816-107—November 2004
Non-Abbott Assay—Basic Assay Troubleshooting
System Error
Log Messages
No
Only affected
assay?
What is
concern?
Illegal assay
configuration:
note
assay-specific
error.
Abbott Dist.
OEM reagents?
Follow
recommended
troubleshooting in
Operations
Manual
Yes
QC in range?
Can
performance
change be
traced to a
certain event
or date?
Customer
tried fresh
reagent &
calibrators?
Open fresh
reagent &
calibrators;
recalibrate.
Resolved?
Yes
Was this an
instrument
event? (e.g.,
service call,
maintenance)
Abbott assays
with similar
characteristics
performing as
expected?
Troubleshoot
event
Investigate
environment,
operator, &
Refer to
Vendor
Yes
Instrument
maintenance
up to date?
Yes
Carryover
studies
performed?
Refer to
Vendor
Perform
carryover
studies
No
No
No
Perform
maintenance,
recalibrate, &
rerun controls
Yes
No
Yes
Refer to
Vendor
Yes
No
Patient issue?
Sample
handling
correct?
No
Yes
Correct &
repeat.
Resolved?
No
Stop
All calibrator
targets entered
correctly?
Yes
Calibration
concern?
No
No
Correct
values &
recalibrate.
Resolved?
No
No
Yes
Yes
Obtain fax of
customer
parameters.
Verify assay
configuration
parameters.
Correct?
Yes
Correct
configuration
& rerun assay
No
Obtain fax of
customer TPF &
vendor
configuration.
Correct?
No
Yes
Yes
Refer to
Vendor
Yes
No
QC concern?
Recalibrate &
rerun QC. OK?
QC prep &
handling OK?
Prepare
fresh
controls &
rerun QC.
OK?
Accept
Data
Yes
Yes
No
No
Yes
No
Yes
Yes
Yes
Start
Yes
Yes
Refer to
Vendor
Was event a
new lot of
reagent or
calibrator?
No
Proceed to
Abbott Assay—
Basic TS
Flowchart
Proceed to
Illegal
Configuration
Flowchart
Proceed to
Abbott Assay—
Basic TS
Flowchart
Содержание AEROSET
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