Xerox ColorQube 9303, User Manual

Page: 322 / 352

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 322
A skewed or crooked image is produced when
copying or scanning from the document feeder
and document glass. • Reprint the job.
• Make sure the defect is not on the original.
• Use originals within specification. Refer to
www.xerox.com for specifications information.
• Make sure originals are correctly loaded in the
document feeder .
Smears and smudges appear on the output
when copying or scanning from the document
glass or document feeder. • Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity
Transport (CVT) glass.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Smears and smudges appear on the output
when printing or copying. • Reprint the job.
• Make sure paper is the correct type and size and is
properly loaded in the tray.
• Make sure you select the 2nd side option in the options
if printing Side 2 on pre-printed paper.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Light lines and streaks appear on prints or
copies. • Reprint the job.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Background appears on copies. • Reprint the job.
• Make sure the document feeder is fully closed when
using the document glass.
• Enable Auto Suppression for the Background
Suppression feature in the Image Quality options.
The image has shifted, or is split, incomplete or
scrambled. • Reprint the job.
Steps in horizontal or vertical lines. • Reprint the job.
• Fix the image quality problems using the Light Lines
(Quick) option. Refer to Image Quality Problems on
page 320 for instructions.
Print color is not what was expected. • Reprint the job.
• Use a higher quality print mode.
• Select a different color correction from the print driver.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
• Try using different colors in the document.
Problem Potential Solution