Well W52P User Manual Download

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User Guide W52P IP DECT Phone

Summary of Contents for W52P

Page 1: ... o Venhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Version 1 0 April 2013 WELL W52P IP DECT Phone User Guide ...

Page 2: ...TICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNE...

Page 3: ...the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Note Changes or modif...

Page 4: ...dinated through and approved by UTAM UTAM may be contacted at 1 800 429 8826 WEEE Warning WEEE Warning WEEE Warning WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin sym...

Page 5: ...blic License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 6: ...o quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP DECT phone As well be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use your W52P IP DECT phone If this is your first time using the W52P IP DECT phone we recommend that you first refer to the Quick Installation Guid...

Page 7: ...About This Guide vii ...

Page 8: ...rger Cradle 5 Charging the Handset 6 Overview 7 Base Station Description 7 Handset Description 8 Displaying Information on LCD Screen 10 Icon Instructions 11 Basic Operations 13 Handset Registration 13 Basic Network Settings 14 Checking System Status 15 Account Registration 16 Checking Line Status 17 Turning Handset On Off 17 Adjusting Ringer Volume 17 Locking Unlocking Keypad 18 Locating a Handse...

Page 9: ...Network Directory 34 Call History Management 35 Network Call Log 37 Dial Plan 38 Replace Rule 39 Area Code 39 Block Out 40 Emergency Numbers 40 Outgoing Lines 41 Incoming Lines 41 Speed Dial 42 Assigning a Speed Dial Number 42 Deleting a Speed Dial Number 42 Placing a Call Using Speed Dial Key 43 Auto Answer 43 Auto Intercom 43 Handset Reset 44 Base Reset 44 Auto Provision 44 Eco Mode 45 Eco Mode ...

Page 10: ... Do Not Disturb DND 52 Call Forward 52 Call Transfer 53 Conference Call 54 Anonymous Call 55 Anonymous Call Rejection 56 Voice Mail 56 Troubleshooting 59 Appendix 61 Firmware Upgrading 61 Upgrading the Base Station 61 Upgrading the Handset via USB Port 61 Menu Structure 63 Regulatory Notices 65 Important Safety Information 65 Index 67 ...

Page 11: ...Table of Contents xi ...

Page 12: ......

Page 13: ...Handset If you require additional information or assistance with your new phone contact your system administrator Packaging Contents Packaging Contents Packaging Contents Packaging Contents The following components are included in your W52P W52H IP DECT phone package W52P Package W52H Package 1 base station 1 handset 1 charge cradle 2 power adapters 2 rechargeable batteries 1 Ethernet cable 1 belt...

Page 14: ...User Guide W52P IP DECT Phone 2 W52P W52H Handset Charger Cradle Power Adapter Two Rechargeable Batteries ...

Page 15: ...52P Base Station Connecting the W52P Base Station You have two options for power and network connection of the base station Your system administrator will advise you which one to use AC power Power over Ethernet PoE Note Please pay attention to the range of the base station This is up to 300 m in unobstructed outdoor areas and up to 50 m inside buildings Set up the base station and the charger cra...

Page 16: ...h hub device port Power over Ethernet Using a regular Ethernet cable the base station can be powered from a PoE IEEE 802 3af compliant switch or hub To connect the PoE 1 Connect the Ethernet cable between the Internet port on the base station and an available port on the in line power switch hub Note If in line power is provided you do not need to connect the AC adapter Make sure the Ethernet cabl...

Page 17: ...e compliant ones can guarantee the specified operating time full functionality and long service life The operating time of your handset depends on the capacity and age of the batteries and the way they are used Setting Setting Setting Setting up the up the up the up the Charger Cradle Charger Cradle Charger Cradle Charger Cradle 1 Connect the DC plug on the power adapter to the DC5V port on the ch...

Page 18: ...r cradle place the handset in the charger cradle The original handset included in the W52P package is pre registered to the base station After charging the handset is ready to use Battery Charging Status The charging status of batteries displays on the top right hand corner of the LCD screen Icon Charge Status Fully Charged 75 Charged 50 Charged 25 Charged 10 Charged Almost Flat ...

Page 19: ...escription Base Station Description After the base station starts up successfully and the handset is registered to the base station all LEDs on the base station illuminate solid green Hardware component instructions of the W52P base station are Item Description Paging Key Locates a misplaced handset Toggles the registration mode Registration LED Indicates the mode of the base station Fast flashes ...

Page 20: ...ates the power status of the base station Slow flashes green when the base station is during the firmware upgrading process Slow flashes green when the base station is during the resetting process Illuminates solid green when the base station is powered on Handset Description Handset Description Handset Description Handset Description The main hardware components of the W52P W52H handset are the L...

Page 21: ...he star symbol Switches the silent mode on or off Redirect Key Transfers a call to another party Microphone Picks up audio during earpiece and hands free calls Mute Key Toggles the Mute feature on or off Pound Key Enters the pound symbol Locks or unlocks the handset keypad Switches the input method On hook Key Power key Long press to return to the idle screen in the menu mode Long press to turn th...

Page 22: ...ation shown in the text line On hook idle displays handset name time and date caller information when receiving an incoming call and prompt messages Off hook displays the dialed digits The information shown in the soft key line On hook idle displays History and Line Off hook displays various terms according to the context of the specific feature Signal Strength The strength of the reception signal...

Page 23: ...ons appear on the LCD screen are described in the following table Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On ...

Page 24: ...User Guide W52P IP DECT Phone 12 ...

Page 25: ...inistrator Han Han Han Handset Registration dset Registration dset Registration dset Registration You can register up to 5 handsets to one W52P base station Each handset can be registered to 4 base stations To register a handset manually 1 Long press on the base station The registration LED slow flashes indicating the base station is in the registration mode 2 Press on the handset to enter the mai...

Page 26: ...Base The LCD screen displays all base stations the handset registered to and the Bestbase option if the handset is registered to more than one base stations The radio box of the currently used base station is marked You can select Bestbase to search for the base station with the best signal strength 3 Press or to highlight the desired base station or the Bestbase option and press the Select soft k...

Page 27: ...ve soft key to accept the change Note Checking System Checking System Checking System Checking System Status Status Status Status You can view the system status on your handset Available information of the system status includes General information including the IP address MAC address firmware version and RFPI code of the base station Network status including the IP type subnet mask gateway primar...

Page 28: ... to 5 lines You can register an account for each line via the web user interface To log in the web user interface of the base station you should obtain the IP address of the base station in advance For more information on obtaining the IP address refer to Checking System Status on page 15 To register an account via web user interface 1 Enter the IP address of the base station in the address bar of...

Page 29: ...n automatically To turn the handset off 1 Long press again when the handset is idle to turn the handset off Adjusting Adjusting Adjusting Adjusting Ring Ring Ring Ringer er er er Volume Volume Volume Volume You can adjust the ringer volume of your handset according to the noise level of the surrounding environment The ringer volume can be adjusted using the menu or the predefined shortcut keys lef...

Page 30: ...ng the base station to which this handset is registered To locate a handset 1 Press on the base station All handsets registered to this base station will ring simultaneously Paging and display the IP address of the base station on the LCD screen This helps you locate your handset easily You can press any key on the handset or press again on the base station to end paging Switching Switching Switch...

Page 31: ...u enu enu The handset menu has a number of levels The main menu is the top level menu which consists of six main menu features Status Intercom Voice Mail Call Features Directory and Settings To enter the main menu 1 Press when the handset is idle The main menu features are shown on the LCD screen as a list of icons To access a main menu feature 1 Press or to scroll through the main menu feature li...

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Page 33: ... Screen Returning to Idle Screen Returning to Idle Screen To return to the idle screen 1 Long press to quickly exit the menu and return to the idle screen If you do not press any key in a period of time the LCD screen will automatically exit the menu and return to the idle status Note If you are navigating the menu and an incoming call arrives the LCD screen will automatically exit the menu and th...

Page 34: ...es Advisory Tones Backlight Screen Saver Color Schemes Keypad Light Notification Light Date and Time Shortcuts Contact Management Call History Management Network Call Log Dial Plan Emergency Numbers Outgoing Lines Incoming Lines Speed Dial Auto Answer Auto Intercom Handset Reset Base Reset Auto Provision Eco Mode Eco Mode If you require additional information or assistance with your new phone cont...

Page 35: ...nge phone language to French the language you select 4 Press the Yes soft key to change the language or the No soft key to cancel Note Ring Tones Ring Tones Ring Tones Ring Tones Ring tones are used to indicate incoming calls You can set different ring tones to distinguish the incoming lines from each other on your handset You can also set a ring tone to distinguish an incoming intercom call When ...

Page 36: ...Press or to select the desired value from the Confirmation field 5 Press or to select the desired value from the Low Battery field 6 Press the Save soft key to accept the change or the Back soft key to cancel Backlight Backlight Backlight Backlight The handset backlight status in the charging state or out of the charging state can be configured independently of each other If enabled the backlight ...

Page 37: ...ress to enter the main menu 2 Select Display Color Schemes 3 Press or to highlight the desired color scheme and preview its effect 4 Press the Select soft key to select the color scheme The radio box of the selected color theme is marked The color theme of the handset is changed accordingly Keypad Light Keypad Light Keypad Light Keypad Light You can enable the keypad light to make the keypad light...

Page 38: ...f your handset By default the handset obtains the date and time from the Simple Network Time Protocol SNTP server If your handset cannot obtain the date and time from the SNTP server you can configure the date and time manually You can also configure the time format and date format respectively The handset supports two time formats 12 Hour or 24 Hour and six date formats The available date formats...

Page 39: ...rn on off the silent mode long press to lock unlock the keypad press to access the directory and so on The changeable shortcut keys are the two soft keys and four navigation keys The available features that can be assigned to each key may be a little different You can assign the frequently used features to the changeable shortcut keys of your handset as shortcuts This helps you get quick access to...

Page 40: ...order is as follows 1 Space 2 Digits 0 9 3 Letters alphabetical Other special characters are sorted completely in accordance with the ASCII sort order Using Alphanumeric Key Using Alphanumeric Key Using Alphanumeric Key Using Alphanumeric Keys s s s You can edit the names and numbers of the contacts stored in the local directory using the keypad The digit keys 0 1 are devoid of any letters But the...

Page 41: ... your local directory manually or from the call history You can also add contacts to your local directory from the remote phonebook or the network directory for more information refer to Remote Phonebook on page 33 and Network Directory on page 34 To add a contact to the local directory manually 1 Press to enter the main menu 2 Select 3 Press the Options soft key and select New Contact 4 Enter the...

Page 42: ...key and select Delete The selected entry will be deleted successfully To delete all contacts 1 Press to enter the main menu 2 Select 3 Press the Options soft key and select Delete All The LCD screen prompts the warning Delete All 4 Press the Yes soft key to delete all contacts or the No soft key to cancel Searching for Contacts Searching for Contacts Searching for Contacts Searching for Contacts Y...

Page 43: ...in the local directory press to dial out the number If both the office number and the mobile number of the contact are stored in the local directory press the View soft key to display the two numbers Press or to highlight the desired number Press to dial out Blacklist Blacklist Blacklist Blacklist You can store up to 30 numbers in the handset s blacklist You can add edit or delete numbers in the b...

Page 44: ...y 4 Press to dial out Remote Phonebook Remote Phonebook Remote Phonebook Remote Phonebook You can access your corporate directory on your handset You can add local contacts from the corporate directory You can also dial a contact from the corporate directory Contact your system administrator for the access URL of the corporate directory To configure access URL for the corporate directory via web u...

Page 45: ...te directory 5 Press the Options soft key and select Add to Local New Entry 6 Press the Save soft key to add the contact to the local directory Network Directory Network Directory Network Directory Network Directory You can access the network directory on your handset You can add local contacts from the network directory You can also dial a contact from the network directory Contact your system ad...

Page 46: ...nter soft key The LCD screen displays the desired network contact list 4 Press or to highlight the desired entry 5 Press the Options soft key and select Add to Local New Entry 6 Press the Save soft key to add the contact to the local directory Call History Management Call History Management Call History Management Call History Management The call history contains call information such as calling c...

Page 47: ...ed entry to the blacklist or the No soft key to cancel To delete an entry from the call history 1 Press the History soft key when the handset is idle The LCD screen displays 4 call history lists All Calls Outgoing Calls Missed Calls and Accepted Calls 2 Press or to highlight the desired list and press the OK soft key The LCD screen displays all entries of the selected list 3 Press or to highlight ...

Page 48: ...To enable the network call log feature via web user interface 1 Click on Contacts Network Directories 2 Select Enabled from the pull down list of Network CallLog The LCD screen displays the network call log lists when you press the History soft key If Disabled is selected the LCD screen displays the local call history lists when you press the History soft key 3 Click Confirm to accept the change T...

Page 49: ...rns for instance to logically combine two or more patterns Example 91 5 7 1 x would match 91511 91618 91715 etc The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or characters placed in the parenthesis The number directs to the right parenthesis when there are more than one Example A replace rule configuration Number 9 5 7 Replace...

Page 50: ...ter the number 234 using the keypad and then dial out the handset will dial out 12345 instead To edit a replace rule via web user interface 1 Click on Phone Dial Plan Replace Rule 2 Select the desired replace rule by checking the check box 3 Edit the values in the Number and Replace fields 4 Enter the desired line ID in the Account field or leave it blank 5 Click Edit to accept the change To delet...

Page 51: ... Number Emergency Numbers s s s Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly S...

Page 52: ... After the handset is registered to the base station you can assign one or more incoming lines for the handset The handset can only receive incoming calls to the assigned incoming line s You can assign incoming lines to all handsets registered to the same base station on your handset To assign the incoming line to the handsets 1 Press to enter the main menu 2 Select Telephony Incoming Lines 3 Ente...

Page 53: ... all available speed dial keys 3 Press or to highlight the desired speed dial key and press the Assign soft key 4 Press or to highlight the desired directory 5 Select the desired contact from the directory 6 Do one of the following If only one number of the contact is stored in the selected directory press the OK soft key to assign the number to the selected speed dial key If both the office numbe...

Page 54: ...uto Intercom Auto Intercom Auto Intercom Intercom calls are internal calls made between handsets registered to the same base station You can enable the auto intercom feature on the handset to automatically answer an incoming intercom call The following three configuration types of the auto intercom feature are available for selection On Beep On The auto intercom feature is on The handset will answ...

Page 55: ...P registrations All registered handsets are de registered You need to re register your handset to use We recommend that you ask your system administrator for advice before resetting your base station To reset the handset 1 Press to enter the main menu 2 Select System Settings Base Reset 3 Enter the system PIN default 0000 4 Press the Done soft key The base station is reset to factory settings succ...

Page 56: ...when a connection occurs To configure the eco mode 1 Press to enter the main menu 2 Select System Settings Eco Mode 3 Press the Change soft key to check or uncheck the Eco Mode checkbox 4 Enter the system PIN default 0000 and press the Done soft key The LCD screen prompts the warning Are you sure you want to reboot the base station 5 Press the Yes soft key to reboot the handset The base station re...

Page 57: ...If the Eco Mode checkbox is checked the eco mode is enabled The color of the signal strength indicator on the idle screen will change to green Note If the eco mode is enabled the range of the base station will be reduced ...

Page 58: ... Disturb DND Call Forward Call Transfer Conference Call Anonymous Call Anonymous Call Rejection Voice Mail If you require additional information or assistance with your new phone contact your system administrator Placing Placing Placing Placing Calls Calls Calls Calls You can use your handset to place an internal or external call You can place a call using the following call modes Earpiece mode pr...

Page 59: ... call to all handsets 1 Press to enter the main menu 2 Select The LCD screen displays all registered handset names and the All HS option 3 Select All HS 4 Press or the OK soft key to dial out All other handsets registered to this base station will ring simultaneously Placing Placing Placing Placing External Call External Call External Call External Calls s s s You can place external calls on the h...

Page 60: ...ion To answer a call using the earpiece 1 Press or the Accept soft key To answer a call using the speakerphone mode 1 Press To answer a call using the headset 1 With a headset connected press the Accept soft key Answering When in Another Call If you are during an active call an incoming call arrives on the handset do the following 1 Press or the Accept soft key The incoming call is answered and th...

Page 61: ...dial a previously dialed number 1 Press when the handset is idle The handset displays the last dialed phone numbers 2 Press or to highlight the desired entry You can press Options Edit Before Call to edit the phone number or select the desired line 3 Press again You can add local contacts from the redial number list You can also delete an entry or all entries from the redial number list Call Mute ...

Page 62: ...he Resume soft key to resume the current call Press or the Swap soft key to swap between the two calls Note Call Waiting Call Waiting Call Waiting Call Waiting You can enable or disable the call waiting feature on the handset If the call waiting feature is enabled the handset will notify you of a new incoming call during a call and present the incoming call information visually on the LCD screen Y...

Page 63: ...t 3 Press or to highlight the desired line and press the OK soft key 4 Press or to select Enabled from the Status field 5 Press the OK soft key to accept the change The icon on the idle screen indicates the DND mode is activated You can press the Line soft key when the handset is idle to check the line status The icon in the bottom of a line indicates that the DND mode is activated for this line T...

Page 64: ... call The incoming call is logged in the Accepted Calls list Note Call Transfer Call Transfer Call Transfer Call Transfer You can transfer a call to another party in one of the following ways Blind Transfer Transfer a call directly to another party without consulting Semi Attended Transfer Transfer a call when receiving the ring back Attended Transfer Transfer a call with prior consulting To perfo...

Page 65: ...Press or the Transfer soft key to dial out Press the Directory soft key and select the desired contact Press the Call soft key If both the office number and the mobile number of the contact are stored select the desired number and press or the OK soft key to dial out 3 Press the Transfer soft key to complete the transfer after the party answers the call The LCD screen prompts the message Call Tran...

Page 66: ...ymous call feature to block the identity and phone number from showing up to the called party when you call someone For example you want to call to consult some service but you do not want to be harassed You can configure the anonymous call feature on a per line basis Note To enable the anonymous call feature for a specific line 1 Press to enter the main menu 2 Select Anonymous Call The LCD screen...

Page 67: ...ceive and listen to the voice mails The voice mail feature ensures that you will never miss any important messages When receiving a new voice mail the icon appears on the LCD screen with the number of unread voice mails and the message key LED flashes red Note To leave a voice mail You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call Follow the voice...

Page 68: ...ncoming lines and outgoing lines simultaneously and the number of voice mails of each line 3 Press or to highlight the desired line and press the Select soft key The handset dials out the voice mail access code using the selected line automatically 4 Listen to the voice mail following the voice prompts from the system server To listen to the voice mail via fast access 1 Long press when the handset...

Page 69: ...Call Features 57 ...

Page 70: ... the Always Forward feature is not enabled Refer to Call Forward on page 52 Why does the handset prompt the message Not Subscribed Check the registration status of your handset If your handset is not registered to the base station register it manually Refer to Handset Registration on page 13 Why does the handset prompt the message Not in range Ensure the base station is properly plugged into a fun...

Page 71: ...e during a call Ensure you are not using the handset or base station in an area with high electrical interference You can reposition the handset and the base station to keep them far away from sources of high electrical interference Ensure the handset is not too far from the base station Turn off the handset Restart the base station turn on the handset and place a call to see if there is still noi...

Page 72: ...station firmware via web user interface 1 Click on Phone Upgrade 2 In the Select and Upgrade Firmware field locate the firmware file from your local system 3 Click Upgrade to upgrade the firmware of the base station The upgrading process will take a few minutes The power indicator LED on the base station slow flashes when the base station is during the firmware upgrading process Once the base stat...

Page 73: ...et To upgrade the handset firmware 1 Double click the W52P HS Flasher exe application 2 Click the Browse button to locate the latest firmware file from your local system 3 Click the Upgrade button The handset is turned off The status of the upgrading process is indicated on the interface of the firmware upgrading tool The upgrading process will take a few minutes Once the handset firmware has been...

Page 74: ...ion Light Time Format Date Format Input M ethod Always Busy No Answer Date Time Audio Display Shortcut Language Registration Telephony System Settings Handset Name Advisory Tones Ring Tones Register Handset De reg Handset Select Base Auto Answer Auto Intercom Default Line Incoming Lines Speed Dial Caller Blacklist Network Handset Reset Change Base PIN Base Reset Base Restart Auto Provision Eco M o...

Page 75: ...Appendix 63 ...

Page 76: ...n bathrooms laundry rooms and wet basements Safety Notes During Operation Use only spare parts and accessories supplied or authorized by WELL The operation of non authorized parts cannot be guaranteed Do not place heavy objects on top of the handset or the base station in case of damage and deformation caused by the heavy load Do not open the handset or the base station by yourself for repair purp...

Page 77: ...er supply of any device other than this handset Do not open or mutilate the battery released electrolyte is corrosive and may cause damage to the your eyes or skin Use only the rechargeable battery pack delivered with the handset or those rechargeable battery packs expressly recommended by WELL Defective or exhausted batteries should never be disposed of as municipal waste Return old batteries to ...

Page 78: ...User Guide W52P IP DECT Phone 66 Index Index Index Index ...

Page 79: ... 42 Attended Transfer 53 Auto Answer 43 Auto Intercom 43 Auto Provision 44 AC Power 4 B Backlight 24 Base Reset 44 Base Station Description 7 Basic Network Settings 14 Basic Operations 13 Battery Charging Status 6 Battery Information 5 Battery Status 10 Blacklist 32 Blind Transfer 53 Block Out 40 Busy Forward 52 C Call Features 47 Call Forward 52 Call Hold Resume 51 Call History Management 35 Call...

Page 80: ...al Number 42 Declaration of Conformity lxxii Dial Plan 38 Displaying Information on LCD Screen 10 Do Not Disturb DND 52 E Eco Mode 45 Eco Mode 45 Editing Contacts 31 Emergency Numbers 40 Ending Calls 50 F Firmware Upgrading 61 G Getting Started 1 GNU GPL Information lxxv H Handset Description 8 Handset Name 23 Handset Registration 13 Handset Reset 44 I Icon Instructions 11 Incoming Lines 41 ...

Page 81: ...t 18 Locking Unlocking Keypad 18 M Main Menu 19 Menu Guidance 19 Menu Structure 63 N No Answer Forward 52 Notification Light 25 O Overview 7 Outgoing Lines 41 P Packaging Contents 1 Phone Settings 22 Placing a Call from Local Directory 32 Placing a Call Using Speed Dial Key 43 Placing Calls 47 Placing External Calls 48 Placing Internal Calls 48 Power over Ethernet 4 R Redialing Calls 50 ...

Page 82: ...ansfer 53 Setting up the Charger Cradle 5 Setting up the W52P W52H Handset 5 Shortcuts 27 Signal Strength 10 Speed Dial 42 Submenu 19 Switching Silent Mode On Off 18 T Table of Contents lxxix Turning Handset On Off 17 U Upgrading the Base Station 61 Upgrading the Handset via USB Port 61 Using Alphanumeric keys 28 V Voice Mail 56 W Warranty lxxii WEEE Warning lxxiv ...

Page 83: ...Version 1 0 April 2013 WELL W52P IP DECT Phone WELL W52P IP DECT Phone WELL W52P IP DECT Phone WELL W52P IP DECT Phone User Guide User Guide User Guide User Guide ...

Page 84: ...OTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITN...

Page 85: ...the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Note Changes or modif...

Page 86: ...oordinated through and approved by UTAM UTAM may be contacted at 1 800 429 8826 WEEE Warning WEEE Warning WEEE Warning WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin ...

Page 87: ...blic License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 88: ...lxxvi ...

Page 89: ...ickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP DECT phone As well be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use your W52P IP DECT phone If this is your first time using the W52P IP DECT phone we recommend that you first refer to the Quick Installation Guide an...

Page 90: ...User Guide W52P IP DECT Phone lxxviii ...

Page 91: ...radle 5 Charging the Handset 6 Overview 7 Base Station Description 7 Handset Description 8 Displaying Information on LCD Screen 10 Icon Instructions 11 Basic Operations 13 Handset Registration 13 Basic Network Settings 14 Checking System Status 15 Account Registration 16 Checking Line Status 17 Turning Handset On Off 17 Adjusting Ringer Volume 17 Locking Unlocking Keypad 18 Locating a Handset 18 S...

Page 92: ...ook 33 Network Directory 34 Call History Management 35 Network Call Log 37 Dial Plan 38 Replace Rule 39 Area Code 39 Block Out 40 Emergency Numbers 40 Outgoing Lines 41 Incoming Lines 41 Speed Dial 42 Assigning a Speed Dial Number 42 Deleting a Speed Dial Number 42 Placing a Call Using Speed Dial Key 43 Auto Answer 43 Auto Intercom 43 Handset Reset 44 Base Reset 44 Auto Provision 44 Eco Mode 45 Ec...

Page 93: ...Not Disturb DND 52 Call Forward 52 Call Transfer 53 Conference Call 54 Anonymous Call 55 Anonymous Call Rejection 56 Voice Mail 56 Troubleshooting 59 Appendix 61 Firmware Upgrading 61 Upgrading the Base Station 61 Upgrading the Handset via USB Port 61 Menu Structure 63 Regulatory Notices 65 Important Safety Information 65 Index 67 ...

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Page 95: ...Handset If you require additional information or assistance with your new phone contact your system administrator Packaging Packaging Packaging Packaging Contents Contents Contents Contents The following components are included in your W52P W52H IP DECT phone package W52P Package W52H Package 1 base station 1 handset 1 charge cradle 2 power adapters 2 rechargeable batteries 1 Ethernet cable 1 belt...

Page 96: ...User Guide W52P IP DECT Phone 2 W52P W52H Handset Charger Cradle Power Adapter Two Rechargeable Batteries ...

Page 97: ...52P Base Station Connecting the W52P Base Station You have two options for power and network connection of the base station Your system administrator will advise you which one to use AC power Power over Ethernet PoE Note Please pay attention to the range of the base station This is up to 300 m in unobstructed outdoor areas and up to 50 m inside buildings Set up the base station and the charger cra...

Page 98: ...h hub device port Power over Ethernet Using a regular Ethernet cable the base station can be powered from a PoE IEEE 802 3af compliant switch or hub To connect the PoE 2 Connect the Ethernet cable between the Internet port on the base station and an available port on the in line power switch hub Note If in line power is provided you do not need to connect the AC adapter Make sure the Ethernet cabl...

Page 99: ...pliant ones can guarantee the specified operating time full functionality and long service life The operating time of your handset depends on the capacity and age of the batteries and the way they are used Setting Setting Setting Setting up the up the up the up the C C C Charge harge harge harger r r r C C C Cradle radle radle radle 3 Connect the DC plug on the power adapter to the DC5V port on th...

Page 100: ...r cradle place the handset in the charger cradle The original handset included in the W52P package is pre registered to the base station After charging the handset is ready to use Battery Charging Status The charging status of batteries displays on the top right hand corner of the LCD screen Icon Charge Status Fully Charged 75 Charged 50 Charged 25 Charged 10 Charged Almost Flat ...

Page 101: ...escription Base Station Description After the base station starts up successfully and the handset is registered to the base station all LEDs on the base station illuminate solid green Hardware component instructions of the W52P base station are Item Description Paging Key Locates a misplaced handset Toggles the registration mode Registration LED Indicates the mode of the base station Fast flashes ...

Page 102: ...ates the power status of the base station Slow flashes green when the base station is during the firmware upgrading process Slow flashes green when the base station is during the resetting process Illuminates solid green when the base station is powered on Handset Description Handset Description Handset Description Handset Description The main hardware components of the W52P W52H handset are the L...

Page 103: ...he star symbol Switches the silent mode on or off Redirect Key Transfers a call to another party Microphone Picks up audio during earpiece and hands free calls Mute Key Toggles the Mute feature on or off Pound Key Enters the pound symbol Locks or unlocks the handset keypad Switches the input method On hook Key Power key Long press to return to the idle screen in the menu mode Long press to turn th...

Page 104: ...ation shown in the text line On hook idle displays handset name time and date caller information when receiving an incoming call and prompt messages Off hook displays the dialed digits The information shown in the soft key line On hook idle displays History and Line Off hook displays various terms according to the context of the specific feature Signal Strength The strength of the reception signal...

Page 105: ...ons appear on the LCD screen are described in the following table Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On ...

Page 106: ...User Guide W52P IP DECT Phone 12 ...

Page 107: ...strator Han Han Han Handset dset dset dset Registration Registration Registration Registration You can register up to 5 handsets to one W52P base station Each handset can be registered to 4 base stations To register a handset manually 8 Long press on the base station The registration LED slow flashes indicating the base station is in the registration mode 9 Press on the handset to enter the main m...

Page 108: ... Base The LCD screen displays all base stations the handset registered to and the Bestbase option if the handset is registered to more than one base stations The radio box of the currently used base station is marked You can select Bestbase to search for the base station with the best signal strength 6 Press or to highlight the desired base station or the Bestbase option and press the Select soft ...

Page 109: ...he Save soft key to accept the change Note Checking System Checking System Checking System Checking System Status Status Status Status You can view the system status on your handset Available information of the system status includes General information including the IP address MAC address firmware version and RFPI code of the base station Network status including the IP type subnet mask gateway p...

Page 110: ...5 lines You can register an account for each line via the web user interface To log in the web user interface of the base station you should obtain the IP address of the base station in advance For more information on obtaining the IP address refer to Checking System Status on page 15 To register an account via web user interface 9 Enter the IP address of the base station in the address bar of the...

Page 111: ... on automatically To turn the handset off 2 Long press again when the handset is idle to turn the handset off Adjusting Adjusting Adjusting Adjusting Ring Ring Ring Ringer er er er Volume Volume Volume Volume You can adjust the ringer volume of your handset according to the noise level of the surrounding environment The ringer volume can be adjusted using the menu or the predefined shortcut keys l...

Page 112: ...ng the base station to which this handset is registered To locate a handset 2 Press on the base station All handsets registered to this base station will ring simultaneously Paging and display the IP address of the base station on the LCD screen This helps you locate your handset easily You can press any key on the handset or press again on the base station to end paging Switching Switching Switch...

Page 113: ...u enu enu The handset menu has a number of levels The main menu is the top level menu which consists of six main menu features Status Intercom Voice Mail Call Features Directory and Settings To enter the main menu 2 Press when the handset is idle The main menu features are shown on the LCD screen as a list of icons To access a main menu feature 3 Press or to scroll through the main menu feature li...

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Page 115: ...o Idle Screen to Idle Screen to Idle Screen to Idle Screen To return to the idle screen 2 Long press to quickly exit the menu and return to the idle screen If you do not press any key in a period of time the LCD screen will automatically exit the menu and return to the idle status Note If you are navigating the menu and an incoming call arrives the LCD screen will automatically exit the menu and t...

Page 116: ...es Advisory Tones Backlight Screen Saver Color Schemes Keypad Light Notification Light Date and Time Shortcuts Contact Management Call History Management Network Call Log Dial Plan Emergency Numbers Outgoing Lines Incoming Lines Speed Dial Auto Answer Auto Intercom Handset Reset Base Reset Auto Provision Eco Mode Eco Mode If you require additional information or assistance with your new phone cont...

Page 117: ...e phone language to French the language you select 8 Press the Yes soft key to change the language or the No soft key to cancel Note Ring Tone Ring Tone Ring Tone Ring Tones s s s Ring tones are used to indicate incoming calls You can set different ring tones to distinguish the incoming lines from each other on your handset You can also set a ring tone to distinguish an incoming intercom call When...

Page 118: ... Press or to select the desired value from the Confirmation field 11 Press or to select the desired value from the Low Battery field 12 Press the Save soft key to accept the change or the Back soft key to cancel Backlight Backlight Backlight Backlight The handset backlight status in the charging state or out of the charging state can be configured independently of each other If enabled the backlig...

Page 119: ...ress to enter the main menu 6 Select Display Color Schemes 7 Press or to highlight the desired color scheme and preview its effect 8 Press the Select soft key to select the color scheme The radio box of the selected color theme is marked The color theme of the handset is changed accordingly Keypad Light Keypad Light Keypad Light Keypad Light You can enable the keypad light to make the keypad light...

Page 120: ...of your handset By default the handset obtains the date and time from the Simple Network Time Protocol SNTP server If your handset cannot obtain the date and time from the SNTP server you can configure the date and time manually You can also configure the time format and date format respectively The handset supports two time formats 12 Hour or 24 Hour and six date formats The available date format...

Page 121: ...n on off the silent mode long press to lock unlock the keypad press to access the directory and so on The changeable shortcut keys are the two soft keys and four navigation keys The available features that can be assigned to each key may be a little different You can assign the frequently used features to the changeable shortcut keys of your handset as shortcuts This helps you get quick access to ...

Page 122: ...order is as follows 4 Space 5 Digits 0 9 6 Letters alphabetical Other special characters are sorted completely in accordance with the ASCII sort order Using Alphanumeric Using Alphanumeric Using Alphanumeric Using Alphanumeric Key Key Key Keys s s s You can edit the names and numbers of the contacts stored in the local directory using the keypad The digit keys 0 1 are devoid of any letters But the...

Page 123: ...Phone Settings 29 ...

Page 124: ...ts to your local directory manually or from the call history You can also add contacts to your local directory from the remote phonebook or the network directory for more information refer to Remote Phonebook on page 33 and Network Directory on page 34 To add a contact to the local directory manually 6 Press to enter the main menu 7 Select 8 Press the Options soft key and select New Contact 9 Ente...

Page 125: ...nd select Delete The selected entry will be deleted successfully To delete all contacts 5 Press to enter the main menu 6 Select 7 Press the Options soft key and select Delete All The LCD screen prompts the warning Delete All 8 Press the Yes soft key to delete all contacts or the No soft key to cancel Searching for Contacts Searching for Contacts Searching for Contacts Searching for Contacts You ca...

Page 126: ...stored in the local directory press to dial out the number If both the office number and the mobile number of the contact are stored in the local directory press the View soft key to display the two numbers Press or to highlight the desired number Press to dial out Blacklist Blacklist Blacklist Blacklist You can store up to 30 numbers in the handset s blacklist You can add edit or delete numbers i...

Page 127: ...s to dial out Remote Phonebook Remote Phonebook Remote Phonebook Remote Phonebook You can access your corporate directory on your handset You can add local contacts from the corporate directory You can also dial a contact from the corporate directory Contact your system administrator for the access URL of the corporate directory To configure access URL for the corporate directory via web user inte...

Page 128: ... corporate directory 11 Press the Options soft key and select Add to Local New Entry 12 Press the Save soft key to add the contact to the local directory Network Directory Network Directory Network Directory Network Directory You can access the network directory on your handset You can add local contacts from the network directory You can also dial a contact from the network directory Contact your...

Page 129: ... key The LCD screen displays the desired network contact list 10 Press or to highlight the desired entry 11 Press the Options soft key and select Add to Local New Entry 12 Press the Save soft key to add the contact to the local directory Call Call Call Call History History History History Management Management Management Management The call history contains call information such as calling called ...

Page 130: ...e selected entry to the blacklist or the No soft key to cancel To delete an entry from the call history 5 Press the History soft key when the handset is idle The LCD screen displays 4 call history lists All Calls Outgoing Calls Missed Calls and Accepted Calls 6 Press or to highlight the desired list and press the OK soft key The LCD screen displays all entries of the selected list 7 Press or to hi...

Page 131: ...le the network call log feature via web user interface 4 Click on Contacts Network Directories 5 Select Enabled from the pull down list of Network CallLog The LCD screen displays the network call log lists when you press the History soft key If Disabled is selected the LCD screen displays the local call history lists when you press the History soft key 6 Click Confirm to accept the change To check...

Page 132: ...r patterns for instance to logically combine two or more patterns Example 91 5 7 1 x would match 91511 91618 91715 etc The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or characters placed in the parenthesis The number directs to the right parenthesis when there are more than one Example A replace rule configuration Number 9 5 7 ...

Page 133: ...number 234 using the keypad and then dial out the handset will dial out 12345 instead To edit a replace rule via web user interface 6 Click on Phone Dial Plan Replace Rule 7 Select the desired replace rule by checking the check box 8 Edit the values in the Number and Replace fields 9 Enter the desired line ID in the Account field or leave it blank 10 Click Edit to accept the change To delete one o...

Page 134: ...mergency Number Emergency Numbers s s s Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed q...

Page 135: ...e handset is registered to the base station you can assign one or more incoming lines for the handset The handset can only receive incoming calls to the assigned incoming line s You can assign incoming lines to all handsets registered to the same base station on your handset To assign the incoming line to the handsets 10 Press to enter the main menu 11 Select Telephony Incoming Lines 12 Enter the ...

Page 136: ...splays all available speed dial keys 9 Press or to highlight the desired speed dial key and press the Assign soft key 10 Press or to highlight the desired directory 11 Select the desired contact from the directory 12 Do one of the following If only one number of the contact is stored in the selected directory press the OK soft key to assign the number to the selected speed dial key If both the off...

Page 137: ...ercom Auto Intercom Auto Intercom Intercom calls are internal calls made between handsets registered to the same base station You can enable the auto intercom feature on the handset to automatically answer an incoming intercom call The following three configuration types of the auto intercom feature are available for selection On Beep On The auto intercom feature is on The handset will answer an i...

Page 138: ...tive SIP registrations All registered handsets are de registered You need to re register your handset to use We recommend that you ask your system administrator for advice before resetting your base station To reset the handset 5 Press to enter the main menu 6 Select System Settings Base Reset 7 Enter the system PIN default 0000 8 Press the Done soft key The base station is reset to factory settin...

Page 139: ...connection occurs To configure the eco mode 6 Press to enter the main menu 7 Select System Settings Eco Mode 8 Press the Change soft key to check or uncheck the Eco Mode checkbox 9 Enter the system PIN default 0000 and press the Done soft key The LCD screen prompts the warning Are you sure you want to reboot the base station 10 Press the Yes soft key to reboot the handset The base station reboots ...

Page 140: ...one 46 If the Eco Mode checkbox is checked the eco mode is enabled The color of the signal strength indicator on the idle screen will change to green Note If the eco mode is enabled the range of the base station will be reduced ...

Page 141: ... DND Call Forward Call Transfer Conference Call Anonymous Call Anonymous Call Rejection Voice Mail If you require additional information or assistance with your new phone contact your system administrator Placing Placing Placing Placing Calls Calls Calls Calls You can use your handset to place an internal or external call You can place a call using the following call modes Earpiece mode pressing t...

Page 142: ...internal call to all handsets 5 Press to enter the main menu 6 Select The LCD screen displays all registered handset names and the All HS option 7 Select All HS 8 Press or the OK soft key to dial out All other handsets registered to this base station will ring simultaneously Placing Placing Placing Placing External Call External Call External Call External Calls s s s You can place external calls ...

Page 143: ...nswer a call using the earpiece 2 Press or the Accept soft key To answer a call using the speakerphone mode 2 Press To answer a call using the headset 2 With a headset connected press the Accept soft key Answering When in Another Call If you are during an active call an incoming call arrives on the handset do the following 2 Press or the Accept soft key The incoming call is answered and the origin...

Page 144: ...ed To redial a previously dialed number 4 Press when the handset is idle The handset displays the last dialed phone numbers 5 Press or to highlight the desired entry You can press Options Edit Before Call to edit the phone number or select the desired line 6 Press again You can add local contacts from the redial number list You can also delete an entry or all entries from the redial number list Ca...

Page 145: ...e soft key to resume the current call Press or the Swap soft key to swap between the two calls Note Call Waiting Call Waiting Call Waiting Call Waiting You can enable or disable the call waiting feature on the handset If the call waiting feature is enabled the handset will notify you of a new incoming call during a call and present the incoming call information visually on the LCD screen You can a...

Page 146: ...e handset 8 Press or to highlight the desired line and press the OK soft key 9 Press or to select Enabled from the Status field 10 Press the OK soft key to accept the change The icon on the idle screen indicates the DND mode is activated You can press the Line soft key when the handset is idle to check the line status The icon in the bottom of a line indicates that the DND mode is activated for th...

Page 147: ... The incoming call is logged in the Accepted Calls list Note Call Transfer Call Transfer Call Transfer Call Transfer You can transfer a call to another party in one of the following ways Blind Transfer Transfer a call directly to another party without consulting Semi Attended Transfer Transfer a call when receiving the ring back Attended Transfer Transfer a call with prior consulting To perform a ...

Page 148: ...call to Press or the Transfer soft key to dial out Press the Directory soft key and select the desired contact Press the Call soft key If both the office number and the mobile number of the contact are stored select the desired number and press or the OK soft key to dial out 6 Press the Transfer soft key to complete the transfer after the party answers the call The LCD screen prompts the message C...

Page 149: ...ll feature to block the identity and phone number from showing up to the called party when you call someone For example you want to call to consult some service but you do not want to be harassed You can configure the anonymous call feature on a per line basis Note To enable the anonymous call feature for a specific line 6 Press to enter the main menu 7 Select Anonymous Call The LCD screen display...

Page 150: ...also receive and listen to the voice mails The voice mail feature ensures that you will never miss any important messages When receiving a new voice mail the icon appears on the LCD screen with the number of unread voice mails and the message key LED flashes red Note To leave a voice mail You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call Follow th...

Page 151: ...lines and outgoing lines simultaneously and the number of voice mails of each line 7 Press or to highlight the desired line and press the Select soft key The handset dials out the voice mail access code using the selected line automatically 8 Listen to the voice mail following the voice prompts from the system server To listen to the voice mail via fast access 3 Long press when the handset is idle...

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Page 153: ...ways Forward feature is not enabled Refer to Call Forward on page 52 Why does the handset prompt the message Not Subscribed Check the registration status of your handset If your handset is not registered to the base station register it manually Refer to Handset Registration on page 13 Why does the handset prompt the message Not in range Ensure the base station is properly plugged into a functional...

Page 154: ...me noise during a call Ensure you are not using the handset or base station in an area with high electrical interference You can reposition the handset and the base station to keep them far away from sources of high electrical interference Ensure the handset is not too far from the base station Turn off the handset Restart the base station turn on the handset and place a call to see if there is st...

Page 155: ...al system To upgrade the base station firmware via web user interface 4 Click on Phone Upgrade 5 In the Select and Upgrade Firmware field locate the firmware file from your local system 6 Click Upgrade to upgrade the firmware of the base station The upgrading process will take a few minutes The power indicator LED on the base station slow flashes when the base station is during the firmware upgrad...

Page 156: ...r end of the USB cable to the USB port on the handset To upgrade the handset firmware 4 Double click the W52P HS Flasher exe application 5 Click the Browse button to locate the latest firmware file from your local system 6 Click the Upgrade button The handset is turned off The status of the upgrading process is indicated on the interface of the firmware upgrading tool The upgrading process will ta...

Page 157: ...Time Format Date Format Input M ethod Always Busy No Answer Date Time Audio Display Shortcut Language Registration Telephony System Settings Handset Name Advisory Tones Ring Tones Register Handset De reg Handset Select Base Auto Answer Auto Intercom Default Line Incoming Lines Speed Dial Caller Blacklist Network Handset Reset Change Base PIN Base Reset Base Restart Auto Provision Eco M ode Eco M o...

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Page 159: ...rooms laundry rooms and wet basements Safety Notes During Operation Use only spare parts and accessories supplied or authorized by WELL The operation of non authorized parts cannot be guaranteed Do not place heavy objects on top of the handset or the base station in case of damage and deformation caused by the heavy load Do not open the handset or the base station by yourself for repair purpose wh...

Page 160: ...e power supply of any device other than this handset Do not open or mutilate the battery released electrolyte is corrosive and may cause damage to the your eyes or skin Use only the rechargeable battery pack delivered with the handset or those rechargeable battery packs expressly recommended by WELL Defective or exhausted batteries should never be disposed of as municipal waste Return old batterie...

Page 161: ...anagement 35 Call Mute 50 Call Transfer 53 Call Waiting 51 Connecting the W52P Base Station 3 Conference Call 54 Charging the Handset 6 Checking Line Status 17 Checking System Status 15 Copyright lxxii Color Schemes 25 D Date and Time 26 Deleting Contacts 31 Deleting a Speed Dial Number 42 Declaration of Conformity lxxii Dial Plan 38 Displaying Information on LCD Screen 10 Do Not Disturb DND 52 E ...

Page 162: ... Ethernet 4 R Redialing Calls 50 Regulatory Notices 65 Remote Phonebook 33 Replace Rule 39 Returning to Idle Screen 21 Ring Tones 23 S Screen Saver 25 Searching for Contacts 31 Semi Attended Transfer 53 Setting up the Charger Cradle 5 Setting up the W52P W52H Handset 5 Shortcuts 27 Signal Strength 10 Speed Dial 42 Submenu 19 Switching Silent Mode On Off 18 T Table of Contents lxxix Turning Handset...

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