6-6
ACD Group Programming
Description
When an overflow station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned overflow station. The
overflow station may not be one of the ACD group stations. Only CO calls
transferred to a ACD group overflow to the overflow station when RAN
tables are assigned.
ACD Supervisor
Programming Steps
1. Press the ACD SUPV flexible button
(FLASH 60, Button #4)
.
2. Enter a valid station number of the desired ACD Supervisor station.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an ACD Supervisor Station
1. Press [#] three times.
2. Then press the HOLD button.
Description
The ACD Supervisor Station assignment feature provides a means to
assign each ACD group a supervisor. This Supervisor Station can receive
the calls in queue display in real time, receives No Answer/Out of Service
conditions, HELP displays from the groups to which the supervisor is
assigned, and can barge-in on active calls in their ACD Group or groups.
A supervisor can be assigned in ADMIN to a group or groups to receive
the help request and out of service (OOS) messages. If a supervisor
station is assigned in ADMIN, it is considered logged in. A supervisor can
dial a supervisor login code [576] followed by the ACD group that the
supervisor is logging into and their 4-digit Agent ID number.
ACD 5 X X SU P ER V ISOR STA
X X X
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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