6-8
ACD Group Programming
Description
After completion of a ACD call (on-hook) the agent is not subjected to
another ACD call for the duration of the Auto Wrap-Up Timer allowing
the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (e.g., DND, Call Forward) or
originate another call. By default, the ACD Auto Wrap-Up Timer is set for
4 seconds and is variable from 000-999 seconds.
Primary Agents
Programming Steps
1. Press the PRIMARY AGENT flexible button
(FLASH
60, Button #7)
.
The following message displays:
2. To
add
a station as a primary agent of the ACD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
3. To
delete
a station from being a primary agent of the ACD group, use
the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To
view
primary agents in the ACD group, press button #7. (Each
depression toggles through seven agents at a time.)
ACD 5 X X P RIM AR Y AG EN TS
EN D
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...