2-42
System Features 2 Programming
ACD Agent Recall
Programming Steps
1. Press ACD AGENT RECALL button
(FLASH 06, Button #12)
. The
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
The ACD Agent Recall allows/disallows calls that have been transferred
from an ACD Agent to recall the Agent.
911 Feature
Programming Steps
1. Press the 911 FEATURE flex button
(FLASH 06, Button #13)
. The
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
Description
The 911 Feature allows stations in the system to dial 911 without using
an access code. 911 calls are placed on 911 marked lines. If all lines are
busy, an existing call is dropped and the 911 call is placed.
When feature is enabled, Trunk Group/LCR Access Code 9 is not available.
ACD AG EN T R ECAL L
0- 1
D ISA BLE D
91 1 FE AT UR E
0- 1
D ISA BLE D
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
Page 225: ......
Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
Page 335: ......
Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Page 371: ......
Page 399: ......
Page 455: ...viii March 2001...