6-10
ACD Group Programming
Guaranteed RAN
Programming Steps
1. Press the GUARANTEED RAN flexible button
(FLASH 60, Button #9)
.
The following message displays:
2. Enter a valid number (1-8 for) the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Guaranteed Message announcement may be assigned to the group to
force callers to listen to the announcement prior to entering the queue or
ringing an agent.
Callers listening to this type of announcement may dial digits (up to 14)
using their dial pad. These digits can then be compared against the Local
Number/Name Translation Table and routed to destinations based on
table overrides. These digits (or a translation table entry’s digit/name)
then show on an agent’s display as calling number identification digits.
This RAN function is only used for incoming CO calls to ACD Groups.
Primary RAN
Programming Steps
1. Press the PRIMARY RAN flexible button
(FLASH 60, Button #10)
. The
following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
ACD 5 X X G UAR A NT EED R AN
1- 8
X
ACD 5 X X P RIM AR Y R AN
1- 8
X
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...