UCD Timers
7-9
Description
The UCD Message Interval Timer (MIT) determines the length of time a
caller remains in queue (listening to MOH, if provided) between recorded
announcements. By default, the UCD Message Interval Timer is set for
60 seconds and is variable from 000 to 600 seconds.
UCD Overflow Timer
Programming Steps
1. Press the OVERFLOW TIMER flexible button
(FLASH 61, Button #3)
.
The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The UCD Overflow Timer determines the total length of time a caller
remains in queue for a particular UCD group. When the timer expires, the
caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the
first recorded announcement. Transferred CO callers overflow at the
expiration of the Overflow Timer. By default, the UCD Overflow Timer is
set for 60 seconds and is variable from 000–600 seconds.
UCD Auto Wrap-Up Timer
Programming Steps
1. Press the WRAP-UP TIMER flexible button
(FLASH 61, Button #4)
.
The following message displays:
OV ER FLOW
0 00- 60 0
06 0
U CD 5X X A WR A P- U P
0 00- 99 9
00 4
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
Page 225: ......
Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
Page 335: ......
Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Page 371: ......
Page 399: ......
Page 455: ...viii March 2001...