ACD Group Programming
6-7
ACD CIQ Threshold
Programming Steps
1. Press the CIQ THRESHOLD flexible button
(FLASH 60, Button #5)
.
The following message displays:
2. Enter a valid value on the dial pad that corresponds to 00–99 calls.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD CIQ Threshold feature determines how many calls appear in
queue before the LED flashes at 240 ipm flutter. Once the number of calls
in queue falls below the CIQ threshold, the LED extinguishes. By default,
this feature is disabled.
Conditions
Any ACD station can have a button assigned to view the calls in
queue of any ACD group.
The CIQ flexible button (579+5XX) must be assigned on the
telephone(s).
ACD Auto Wrap-Up Timer
Programming Steps
1. Press the WRAP-UP TIMER flexible button
(FLASH 60, Button #6)
.
The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds (000=disable).
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
ACD 5 X X C IQ T H RS HOL D
0 0-9 9
00
ACD 5 X X W RA P- U P
0 00- 99 9
00 4
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...