Introduction
11-21
Initialize ACD / UCD Group Parameters
Programming Steps
1. Press the ACD* or UCD GROUPS flexible button (
FLASH 80,
Button #11
). The following message displays:
2. Press the HOLD button. A confirmation tone is heard.
Description
ACD* or UCD Group Parameters may be initialized setting all data fields
to their original, default values.
IN ITIA LIZ E A CD G RO UP
P RE SS HO LD
Table 11-10: UCD Group Defaults
Program
Code
Flex
Button
Features
Default Value
(after initialization)
FLASH 60
UCD GROUPS 550-557
2
Alternate Group Assignment
None
3
Overflow Station Assignment
None
7
UCD Primary Agent Assignment
None
10-11
Recorded UCD Announcement
Assignment(s)
None
FLASH 61
UCD TIMERS
1
UCD Ring Timer
60 sec
2
UCD Message Interval Timer
60 sec
3
UCD Overflow Timer
60 sec
4
UCD Auto Wrap-Up Timer
04 sec
5
UCD No-Answer Recall Timer
000=Disabled
6
UCD No-Answer Retry Timer
300 sec
FLASH 62
1-8
UCD Announcement Tables (RAN)
None
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
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Page 333: ...8 16 Voice Mail Index Table...
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Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...