ACD Group Programming
6-11
Description
A Primary Message Announcement may be assigned to the group. This
message is the first one presented to the caller, if the guaranteed
message has not been enabled and the call has been transferred to the
ACD Group.
This message plays after the Message Interval Timer expires and no
agents are available.
Secondary RAN
Programming Steps
1. Press the SECONDARY RAN flexible button
(FLASH 60, Button #11)
.
The following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Secondary Message Announcement may be assigned to the group.
This announcement can be used for follow-up information after the
Primary messages.
Transferred RAN
Programming Steps
1. Press the TRANSFERRED RAN flexible button
(FLASH 60,
Button #12)
. The following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
ACD 5 X X SE COND A RY R AN
1- 8
X
ACD 5 X X X FE R R AN
1- 8
X
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...