ACD Timers
6-15
Description
The ACD Ring Timer determines how long a call rings into a busy ACD
group before being presented to the first recorded announcement. By
default, the ACD Ring Timer is set for 60 seconds, and is variable from
000–300 seconds.
ACD Message Interval Timer
Programming Steps
1. Press the MIT TIMER flexible button
(FLASH 61, Button #2)
. The
following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD Message Interval Timer (MIT) determines the length of time a
caller remains in queue (listening to MOH, if provided) between recorded
announcements. By default, the ACD Message Interval Timer is set for
60 seconds and is variable from 000-600 seconds.
A RAN Table must be specified in ACD programming. If a RAN Table is
NOT specified, incoming CO callers are not answered but continue to
receive ringback.
MES SAG E IN TE RV AL
0 00- 60 0
06 0
The ACD Ring and Message Interval timers only apply when RAN ports
are specified. If RAN ports are not specified, incoming callers continue
to receive a ringback tone.
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
Page 225: ......
Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
Page 335: ......
Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Page 371: ......
Page 399: ......
Page 455: ...viii March 2001...