ACD Group Programming
6-5
Alternate ACD Group Assignment
Programming Steps
1. Press the ALTERNATE GROUP flexible button
(FLASH 60, Button #2)
.
The following message displays:
2. Enter desired pilot number (550 to 565) of the alternate ACD group.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an Alternate ACD Group
1. Press [#] three times.
2. Then press the HOLD button.
Description
An Alternate ACD Group can be programmed so if no station in a group is
available, the alternate group is checked for an available station. This
provides a way to chain or link ACD groups together.
ACD Overflow Station Assignment
Programming Steps
1. Press the OVERFLOW ASSIGN flexible button
(FLASH 60, Button #3)
.
2. Enter a valid station number to designate the ACD Group’s overflow
station.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an ACD Overflow Station
1. Press [#] three times.
2. Then press the HOLD button.
ACD 5 X X ALTER N ATE G R OUP
X X X
ACD 5 X X OV ER FLOW STAT ION
X X X
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...