11-22
Introduction
Table 11-11: ACD Group Defaults
Program
Code
Flex
Button
Features
Default Value
(after initialization)
FLASH 60
ACD GROUPS 550-565
1
Group Name
None
2
Alternate Group Assignment
None
3
Overflow Station Assignment
None
4
Supervisor Programming
None
5
CIQ Threshold
Disabled
6
Auto Wrap-Up Timer (Per Group)
04 se c
7
Primary Agents
None
8
Secondary Agents
None
9
Guaranteed RAN
None
10
Primary RAN
None
11
Secondary RAN
None
12
Transferred RAN
None
13
Overflow Timer
60 se c
14
Call Factor
None
FLASH 61
ACD TIMERS
1
ACD*/UCD Ring Timer
60 se c
2
ACD*/UCD Message Interval Timer
60 se c
5
ACD*/UCD No-Answer Recall Timer
000=Disabled
6
ACD*/UCD No-Answer Retry Timer
300 sec
7
ACD* Guaranteed Message Timer
05 se c
FLASH 62
1-8
ACD* Ran Announcement Tables
None
FLASH 63
1
Event Trace Disable/Enable
Disabled
2
Trace Port Assignment
Port #1
3
Baud Rate Display
9600 Baud
* Feature s available with optional software
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
Page 225: ......
Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
Page 335: ......
Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Page 371: ......
Page 399: ......
Page 455: ...viii March 2001...