ACD Timers
6-17
Description
When the No-Answer Recall Timer expires, a station that failed to answer
the ringing ACD call is placed into an out-of-service (OOS) state. The
station that was taken out-of-service (OOS) is placed back in service if the
agent presses the available flex button or dials the available flex code.
The agent is placed back in service if the No-Answer Retry Timer expires.
If the agent does not answer their next ACD call, they are taken out-of-
service. This cycle continues until the station answers calls, logs out, or
goes unavailable.
By default, the ACD No-Answer Retry Timer is set for 300 seconds and is
variable from 000–999 seconds.
Guaranteed Message Timer
Programming Steps
1. Press the GUARANTEED MESSAGE TIMER flexible button
(FLASH 61,
Button #7)
. The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The Guaranteed Message Timer determines how long a call rings before
being answered by Guaranteed Message RAN when the Guaranteed
Message RAN feature is added to an ACD Group.
By default, the Guaranteed Message Timer is set for 5 seconds and is
variable from 000-300 seconds.
G UAR AN T EED MSG
0 00- 30 0
00 5
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...