ACD Group Programming
6-9
Description
The Primary Agent Assignment feature allows the stations serving as
primary agents to be entered into the ACD group. Agents can login to
both a primary and secondary group. A primary agent’s ACD calls from
their primary group are always presented ahead of any ACD calls in their
secondary group.
Secondary Agents
Programming Steps
1. Press the SECONDARY AGENT flexible button
(FLASH
60, Button #8)
.
The following message displays:
2. To
add
a station as a secondary agent of the ACD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press HOLD.
3. To
delete
a station from being a secondary agent of the ACD group,
use the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To
view
secondary agents in the ACD group, press button #7. (Each
depression toggles through seven agents at a time.)
Description
The Secondary Agent Assignment feature allows the stations serving as
secondary agents to be entered into the ACD group. Agents can login to
both a primary and secondary group. A primary agent’s ACD calls from
their primary group are always presented ahead of any ACD calls in their
secondary group.
Overflow Station Forward (Flash 06, button #6) allows/disallows excess
calls to be forwarded to another station.
ACD Agent Recall (Flash 06, button #12) allows/disallows calls that have
been transferred from an ACD Agent to recall the Agent.
ACD 5 X X SE COND A RY AG EN TS
EN D
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
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Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...