7-14
UCD Announcement Tables
Digital Voice Mail
can be used as a RAN Announcer for UCD Groups. A
menu is provided to play the announcement, as well as collect DTMF
digits and route the caller to an alternate destination. In addition, a place
in queue and an average hold time message can be played to the caller.
The ability to detect DTMF, play average hold time, and place in queue
are all programmable in this area.
When using the Digital Voice Mail as a RAN Announcer, the following
options are available:
Table 7-1: Voice Mail RAN Announcer Options
Option
Action
0
Do NOT take a menu action on any DTMF dialed by the caller; DO NOT
play Place in Queue or Hold Time message. (Default)
1
Take menu action only on DTMF dialed by the caller; DO NOT play
Place in Queue or Hold Time message.
2
DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue message only.
3
Take menu action on DTMF; play the Place in Queue message.
4
DO NOT take menu action on any DTFM dialed by user; play the Hold
Time M essage only.
5
Take menu action on DTMF; play Hold Time message.
6
DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue and Hold Time message.
(No Message Duration for type [4] entries is required.)
7
Take menu action on DTMF; play the Place in Queue and Hold Time
message.
8-9
Not used at this time
DVM software version must be 2.89 or greater to have RAN functionality.
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...