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Secondary RAN .............................................................................................. 6-11
Transferred RAN ............................................................................................ 6-11
ACD Overflow Timer .................................................................................... 6-12
Call Factor ........................................................................................................ 6-13
ACD Timers ............................................................................................................ 6-14
ACD Ring Timer ............................................................................................. 6-14
ACD Message Interval Timer .................................................................... 6-15
ACD No-Answer Recall Timer ................................................................... 6-16
ACD No-Answer Retry Timer .................................................................... 6-16
Guaranteed Message Timer ...................................................................... 6-17
ACD Announcement Tables ............................................................................ 6-18
PC / ACD Interface Trace ................................................................................... 6-21
Enable / Disable ............................................................................................ 6-21
Trace Port Assignment ............................................................................... 6-22
Baud Rate Display ......................................................................................... 6-23
7
Uniform Call Distribution (UCD)
UCD Group Programming ................................................................................ 7-3
Alternate UCD Group Assignment ......................................................... 7-4
UCD Overflow Station Assignment ........................................................ 7-5
UCD Primary Agent Assignments ........................................................... 7-5
UCD Primary RAN Assignments .............................................................. 7-6
Secondary RAN .............................................................................................. 7-6
UCD Timers ............................................................................................................ 7-7
UCD Ring Timer ............................................................................................. 7-8
UCD Message Interval Timer .................................................................... 7-8
UCD Overflow Timer ................................................................................... 7-9
UCD Auto Wrap-Up Timer ......................................................................... 7-9
UCD No-Answer Recall Timer ................................................................... 7-10
UCD No-Answer Retry Timer .................................................................... 7-11
UCD Announcement Tables ............................................................................ 7-11
8
Voice Mail Groups (VM)
Voice Mail Programming .................................................................................. 8-3
Alternate Voice Mail Group ....................................................................... 8-4
Leave Mail Index Entry ................................................................................ 8-5
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...