Universal Devices ISY-994i Series, User Manual

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Step 4: In the Admin, is there any device communication errors?
1.
❑
Check offending INSTEON device(s)
a.
❑
ISY "Query Device" – Right click on device, Query on popup menu
b.
❑
Power cycle offending INSTEON device, ISY query again
2. ❑ Check ISY links and scenes
a. ❑ Check ISY logs
b.
❑
Run the ISY "Show PLM Links Table", compare output with the ISY -
Diagnostics Menu->Show PLM Links Table
c.
❑
Run the ISY "Scene Test", analyze for issues - Diagnostics Menu->Scene
Test
d.
❑
Run the ISY "Event Viewer" over time, analyze for issues, see 23.8
Using
the Event Viewer
3.
❑
Troubleshoot INSTEON communication issues, fix signal suckers
a.
❑
Test AccessPoints, relocate if necessary
b.
❑
Disconnect electronics and computers
i.
❑
Optional: utility fans, low voltage puck lights, some ballast lighting
types
c.
❑
Reconnect one at a time and test communication issues
d.
❑
Pick different location or use noise filter for offending signal sucker
4.
❑
Reprogram offending device(s)
a.
❑
Test device, does it work, status LED off
b.
❑
Factory reset INSTEON device
c.
❑
Test device, does it work, status LED still off, possible malfunctioning
device
d.
❑
If device now works, ISY "Restore Device"
5.
❑
Failed result may mean malfunctioning INSTEON device(s)
a.
❑
Work with supplier (ie. Smarthome, etc.) on replacement
Step 5: In the Admin, can you get to the programs?
1.
❑
Check for PLM lockup or corruption issues
a.
❑
Power cycle PLM
b.
❑
Run ISY PLM info/status check - Diagnostics Menu->PLM Info/Status
c.
❑
If the status is "Not connected", Factory reset PLM
d.
❑
ISY Restore Modem - File Menu->Restore Modem
2.
❑
Check ISY for file system issues
a. ❑ Check ISY for flashing "error" LED
b.
❑
Restore ISY from backup (1st attempt) - File Menu->Restore ISY
3.
❑
Failed result may mean SD card formatting issues
a.
❑
Format the SD card from the ISY shell, see 23.5.13
FS – Format SD Card
i.
❑
If unable to access through ISY shell then FAT format it on a
Mac/PC
b.
❑
Restore ISY from backup (2nd attempt) – File Menu->Restore ISY
4.
❑
Failed result may mean bad SD card
a.
❑
Replace SD card, work with UDI on replacement