Universal Devices ISY-994i Series, User Manual

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Rear Panel LEDs: There are also 2 LEDs on the rear of the ISY where the Ethernet cable
attaches. One LED indicates a good network connection (should be on solid) while the
other should flash with network activity.
23.2 Troubleshooting Flowchart
113
This is a drop-thru flowchart so after you complete each line-item drop down to the next
item until you have resolution of your issues at which point you do not need to continue
further down the flow.
Step 1: Programming not acting as expected?
1.
❑
Check PLM is powered up
2.
❑
Check ISY is powered up
3.
❑
Check for locked up INSTEON devices
4.
❑
Check ISY error lights
a. Flashing "Error" LED = file system issue
b. Flashing "Error + Memory" LEDs = IP network issue
c. Steady On "Rx" LED = ISY-to-PLM communication issue
Step 2: Can you access the ISY main screen?
1.
❑
Check local network issues
a.
❑
Power down the ISY, local router, and internet modem
b.
❑
Power up the internet modem, wait until connected to web
c.
❑
Power up the local router, wait until startup routine is complete
d.
❑
Power up the ISY, wait until startup routine is complete
e.
❑
Login to your router, check for IP conflicts
2. ❑ Check remote access (if it’s part of your current issue)
a.
❑
Check your dynamic forwarding is correct
b.
❑
If using UPnP, consider switching to manual port forwarding
c.
❑
If using a portal service ( http://www.check-it.ca/ ), check/test that it's
working
3.
❑
Try different login methods
a.
❑
Network places ISY icon
b.
❑
Local ISY IP (ie. 192.168.1.105)
c.
❑
UDI web link ( http://www.universal-devices.com/99i/ )
d.
❑
Your personal ISY web address
4. ❑ Try different ISY shell login methods
a.
❑
Telnet to the ISY, run configure TCP/IP, check for network issues
b.
❑
Connect with a null modem cable, see 23.4.2
Connecting to the ISY Shell
Using the Serial Port
i.
❑
Login with HyperTerminal, 115200, 8, none, 1, none
ii.
❑
Power cycle ISY, analyze startup output for issues
113 (Universal Devices)