Telephoning with SwyxPhone L62
How do I start an inquiry call?
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This is how you end a call with the headset
1.
Press the “Headset” function key again to end the call.
The connection is terminated.
This is how you switch between the Handset and the Headset
If you have begun a call using the headset and you would like to use
the handset for the rest of the call.
1.
Take the handset off the hook.
The handset is active.
2.
If you would like to switch to the headset, press the “Headset”
function key and put the handset back on the hook.
You can then continue your call on the headset.
For further information please refer to chapter
6.8
How do I start an inquiry call?
You are having a phone conversation and you would like to call another
subscriber (Inquiry Call). Then you would like to alternately speak to
both subscribers (Call Swap).
1. You are speaking to a customer (subscriberA) and you would like to
ask someone in the warehouse (subscriberB), whether a certain arti-
cle is on stock.
2. You begin a second call at the same time with SubscriberB. Then you
can alternately speak with Subscriber A and Subscriber B (Call Swap).
3. While you are speaking with one subscriber, the other subscriber will
hear music on hold.
4. When you end the call with one of the subscribers (using the menu
item "Disconnect"), the corresponding line becomes free again. You
can then switch to the line on hold.
If you were the initiator of the call on the active line and you place the
handset on hook, the two subscribers will be connected to each other.
This is how you call an additional subscriber
1.
During an active call, select the menu item "Call Swap".
You will hear the dial tone and you can call a second subscriber.
2.
Dial the number and wait until the connection is made.
The first call is put on hold. Your first call partner will hear music
on hold.
6.9
How do I switch between lines (Call Swap)?
You are having conversations with several subscribers at the same time.
The active connection is the connection to the person you are currently
talking to. All other subscribers, who are listening to music on hold while
they wait, are on connections on hold. The switch between between the
active line and the line on hold is called “Call Swap”.
Several calls are received at the operator desk and you would like to for-
ward these calls to various colleagues, who, however, cannot be reached
immediately. You can put the caller on hold. You can switch to these lines
on hold at any time in order to inform the callers of the progress of your
efforts to connect them to the correct colleagues.
This is how to swap between lines
1.
Use the arrow buttons to select the option “Call Swap"
2.
The active line is put on hold, and the other line becomes active.
This is how you call swap using the configured "Call Swap” function key
1.
Press the “Call Swap” function key.
You have now activated the next line.
By repeatedly pressing the “Call Swap” button you will switch between
the active lines.
If you use the “Call Swap” function often, you can also assign this function
to one of the configurable buttons.For further information please refer to
