Call Management: What do I do, if…?
184
App. A:
Call Management: What do I do, if…?
SwyxPhone provides an optimal environment for professionally organiz-
ing incoming and outgoing calls.
You are provided with functions such as “Conference”, “Call swap”, “Call
transfer”, “Forwarding”, “Call signaling”, and much more. Using the con-
figurable function keys, you can customize SwyxPhone to your telephon-
ing behavior.
You will find an explanation of the terms used in Chapter 3,
The following chapter lists a variety of situations and your reaction
options in each case. This overview will help you to handle several calls
at the same time.
Please remember that for some of the examples given the corresponding
function keys must be configured and you must have at least three lines
available (default setting: two lines).For further information please refer to
What do I do, if…
Signaling
Tip
another call is
received while I am
on the telephone
and I would like to
pick up the second
call?
the LED of the
corresponding Line
button blinks very
quickly.
• Press the corresponding Line
button. The line is put on
hold.
I would like to
switch to a call on
hold?
The LED of the call
on hold blinks
slowly.
• Press the corresponding Line
button.
I would like to
connect two callers
and I have several
calls on hold?
After the connec-
tion has been
completed, the
corresponding LEDs
will be switched off.
• Press the “Call transfer”
function key and select the
second caller in the menu.
The callers will be connected
to each other and your lines
will be free again.
I want to forward a
call without an
Inquiry Call?
If the transfer was
successful, the LED
will go out, other-
wise the call will be
returned to you.
• Press a free Line button and
select a new destination
phone number. Then press
the “Call Transfer” function
key or simply go on hook.
I do not wish to
pick up another
call?
The LED for the line
blinks.
• Select the menu item "Reject
secnd. call" in the display
with the arrow buttons, and
press the "OK" button.
I want to disable
another call during
a telephone
conversation?
• Select the menu item "Sec-
ondary call" with the arrow
buttons, and deactivate the
option by pressing the "OK"
button.
I would like to pick
up a signaled call?
Call signaling on the
display and after 10
seconds a single
acoustic signal. The
phone of the called
subscriber is
ringing.
If a Speed Dial is
assigned to the
caller, it blinks.
• Select the menu item "Pick
Up" with the arrow buttons,
and press the "OK" button.
• Press the Speed Dial.
I would like to
reject a signaled
call?
• Use the arrow buttons to
select the menu item
"Ignore”.
• Ignore the call.
I would like to
make a group call?
• Select the appropriate exten-
sion from the global Phone-
book or dial the extension
on the keypad.
What do I do, if…
Signaling
Tip
