Swyx SwyxPhone L6 series User Documentation Download Page 161

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SwyxPhone L66 advanced Telephony Functions

Call Intrusion

159

Press die arrow button "Back“

multiple times to leave the

settings menu.



The status of Bluetooth connections is shown at the top of the
screen with the following symbols:

15.8

Call Intrusion

The "SwyxMonitor" option pack enables, in addition to permanent call
recording (only for the administrator), intrusion into another user's con-
versation. A supervisor (e.g. in a call center) can listen in on an ongoing

conversation ("Listening only" mode), give directions to the speaking

agent (e.g. advice on presenting the case) or even actively join in the call
(speaking modes).

The "SwyxMonitor" option pack must be installed for Call Intrusion, and

the SwyxWare administrator must activate this function appropriately for
each individual user.
Also, calls can only be listened in on if they are made directly with

SwyxIt! (and not in CTI mode). Conversations that are made via a Swyx-
Phone, cannot be intruded.

This is how you listen in on a call

Dial the number of the agent whose call you want to hear, followed
by the DTMF command *24*1#, and start the call as usual. Please
note that you can only start the call set-up with the DTMF command
for the "Listening only" mode. However, if another supervisor is

Symbol

Explanation

Bluetooth enabled

Headset via Bluetooth
connected

If the SwyxMonitor option pack is used, it is essential to observe the rele-
vant statutory provisions relating to data protection.

already listening in on this call in a speaking mode, you will also be
switched immediately into this mode.



The number of the agent will be dialed. There is no call signaling
to the agent, the call is accepted directly and coupled with the
active call. You are now listening in on the call, but you are not
heard by the two call partners.

If the agent is not on an active call at the time, the call set-up is
aborted. The agent's call redirections (e.g. forwarding of a second
call to voicemail or to a colleague) are ignored, i.e. the call is always
accepted. An exception is Unconditional Call Forwarding - in this
case even Call Intrusion is redirected.

Choose the appropriate DTMF command to speak with the agent or
both call partners.

End the listening like a normal call, e.g. by replacing the handset.

If the agent's call partner (e.g. the customer) terminates the
conversation, you are automatically connected to the agent, unless you
are in "Listening only" mode, in which case the call will be ended.

15.8.1 Multiple Call Intrusions

A call can also be listened to by several people. These supervisors are

always switched into the same mode. Thus if one supervisor switches
with a DTMF command from the "Listening only" mode to a speaking

mode, the agent also hears all other supervisors who are connected with

him. The supervisors can always speak directly to one another, even if
they are in "Listening only" mode. Neither the agent nor his call partner
can hear them.

DTMF command

Explanation

*24*1#

Listening only.
You hear both call partners.

*24*2#

Listen to both sides, speak with agent.
You hear both call partners, and the agent hears
you. The other call partner (e.g. the external
customer) hears only the agent.

*24*3#

Listen to both sides, speak with both sides.
You can participate directly in the conversation.

Summary of Contents for SwyxPhone L6 series

Page 1: ...SwyxPhone L6x User Documentation SwyxPhone L62 SwyxPhone L64 SwyxPhone L66 As of November 2017 ...

Page 2: ... including all information contained herein is provided as is without any warranty of any kind whether express or implied including but not restricted to any implied warranties of merchantability or fitness for a particular purpose Trademarks All mentioned trademarks and product names are registered trademarks of Swyx Solutions AG and or its respective own ers This documentation is proprietary int...

Page 3: ... 4 3 Care Instructions 18 4 4 Eco friendly disposal 18 4 5 Scope of supply 18 4 6 System requirements 18 4 7 Connection of the phones 19 4 7 1 Power Supply 19 4 7 2 Connect SwyxPhone L6x 19 4 8 Connecting a Key Module 21 4 9 Logging in to SwyxServer 22 4 9 1 Log off 22 4 9 2 Automatic Update 23 Control elements of SwyxPhone L62 24 5 1 Buttons 24 5 1 1 Defined keys 24 5 1 2 Preconfigured function k...

Page 4: ...ed Telephony Functions 41 7 1 Disabling Lines Wrap up Time 41 7 2 Voicemail inquiry 42 7 3 Remote Inquiry 43 7 3 1 Change Forwarding Unconditional 45 7 4 Project Codes 46 7 5 Note 46 7 6 Callback request 47 7 6 1 Callback on busy 47 7 6 2 Callback if idle 48 7 7 Conference 51 7 7 1 Starting a Conference 51 7 7 2 Inquiry Calls and Add 51 7 7 3 Leaving or Ending a Conference 52 7 7 4 Conference Room...

Page 5: ... 17 Speaker and Handsfree Telephone 88 10 17 1Activating Deactivating the Speaker during a call 88 10 17 2Activating Deactivating the Microphone During a Call 88 10 17 3Activating the Handsfree Facility during a call 88 10 17 4Deactivating the Handsfree Facility during a call 88 10 17 5Activate handsfree facility for outgoing call 88 10 17 6Activating the Handsfree Facility for an incoming call 88...

Page 6: ...headset 131 14 8 How do I start an inquiry call 132 14 9 How do I switch between lines Call Swap 133 14 10 How do I connect two subscribers to one another 134 14 11 Transfer When Placing Handset on Hook 134 14 12 How do I transfer a call without Inquiry 135 14 13 How do I forward a call 135 14 14 The Secondary Call 136 14 15 How do I forward a call 136 14 15 1Define Call Forwarding Unconditional 1...

Page 7: ...66 16 3 4 Redial list 167 16 3 5 Lists for Callback Requests My Callback Requests and Missed Callbacks 169 16 4 Configure function keys 169 16 5 Lines 172 16 5 1 Configure Line buttons 173 16 6 Disabling Lines Wrap up Time 174 16 7 Configuring Speed Dials 175 16 7 1 Intercom 176 Interaction with SwyxIt 178 17 1 Configuration of SwyxPhone in SwyxIt 178 17 2 Settings which can only be made in SwyxIt...

Page 8: ...unction keys and high resolution displays The L6x phones take full advantage of the numerous functions of the Swyx software solution Beside the encryption of call data via Secure Real Time Transport Proto col SRTP the L6x series phones support the transmission of voice data in HD audio quality A brief overview of the various system phones and key modules follows and subsequent chapters give detail...

Page 9: ...as four freely configurable function keys with LED The Swyx Phone L62 also has five defined function keys three audio keys and five navigation buttons for intuitive operation SwyxPhone L64 SwyxPhone L64 has four Option keys two defined function keys and 16 freely configurable function keys The design of SwyxPhone L64 allows you to connect two Key Modules with additional freely configurable functio...

Page 10: ...or SwyxPhone L64 SwyxPhone Key Module 64 has 16 configurable function keys with LEDs A paper insert is used for labelling You can connect up to two Swyx Phone Key Module 64 to a SwyxPhone L64 SwyxPhone Key Module 66 for SwyxPhone L66 SwyxPhone Key Module 66 has 12 configurable function keys with LEDs and in addition two arrow buttons to switch between two levels The TFT display is used for labelli...

Page 11: ...o four Key Modules SwyxPhone Key Module 66 Headset connection Yes Yes Yes Bluetooth interface Bluetooth 2 1 BR EDR Bluetooth 4 1 LE Dimensions H x W x D mm at 20 113 x 219 x 165 at 45 173 x 219 x 207 at 20 143 x 283 x 165 at 45 189 x 283 x 207 at 20 150 x 219 x 207 at 45 193 x 219 x 165 Weight kg 1 0 1 2 1 0 Wall Mounting Yes No Yes without Key module SwyxPhone Key Module 66 Audio quality G 711 64...

Page 12: ... transferring calls to another extension the public telephone network or to your Voicemail and manages the devices as well as the users which use it for communication purposes SwyxGate SwyxGate is a supplementary component for SwyxServer and it enables you to make calls in the public telephone network SwyxIt SwyxIt is your telephone on the PC screen For further information please refer to chapter ...

Page 13: ...e logon procedure also has a security aspect only those who logon correctly are authorized to place telephone calls Two Four or More Lines for Every User Line Concept Common telephones provide the user with one sometimes two lines With SwyxPhone you have access to two default setting or more a maximum of nine lines These line are also known as virtual lines because technically they are only implem...

Page 14: ...all signalling incoming calls for one subscriber A are also displayed to another subscriber B Subscriber B has the option of picking up these calls The system administrator uses the relationships of the sub scribers to each other to define signaling The calls are displayed for subscriber B in the Windows taskbar The Pick up button is active If subscriber B has assigned the destination sub scriber ...

Page 15: ...concept allows you on the one hand to continue to use the practical and simple term Line a subscriber can still be on hold on the other line and on the other hand you can profit from the new line flexibility It is now possible for example to determine in just a few steps how many lines you need at your place of work without actually having to install a new physical line and a new telephone 3 8 Tru...

Page 16: ...ily switch between the individual callers Call Swap Example Another call comes in for you while you are having a telephone con versation The new call is displayed as incoming call If you take this call the call which was just active will be put on hold and the incom ing call becomes active 3 12 Call waiting If you are in the middle of a telephone conversation and another call comes in this call wi...

Page 17: ...please lift the handset 3 16 Call Routing Call Routing refers to the treatment of incoming calls according to pre defined rules for example the forwarding of incoming calls to another subscriber Call Routing Manager provides you with an extremely powerful instru ment in SwyxIt which will significantly improve the availability in your company while greatly reducing the number of lost calls The Call...

Page 18: ...can specifically block a line for further incoming calls e g in order to have enough time to process a customer inquiry after a call from a customer 3 22 Intercom Connection You can directly speak to a colleague who signals you his status This means that when selected the call will be immediately initiated if this colleague is logged on and is not currently on the phone In the case of SwyxPhone th...

Page 19: ... an active call The line is disabled for incoming calls The LED of the Line Button glows with brief interruptions All menu and button functions Callback request Callback Requests appears in the display meaning that another internal subscriber would like you to call back All menu and button functions To call back confirm the entry in the Callback Requests list Callback on busy You have left a callb...

Page 20: ...ti static cloth to wipe off the case of your SwyxPhone Do not use any detergents or scouring agents 4 4 Eco friendly disposal SwyxPhone cannot go in normal domestic refuse at the end of its lifetime Leave it at a collection point for the processing of electrical and electronic devices As some parts or raw materials are recycled from used products you will make an important contribution toward envi...

Page 21: ...erside of the telephone Always disconnect the SwyxPhone from the power supply before connect ing or disconnecting any cables Prior to the power supply via LAN Power over Ethernet please note the power class of the relevant SwyxPhone model For further information please refer to section SwyxPhone L6xSeries Phones Compared page 9 3 Plug the LAN cable RJ 45 plug in the LAN jack on the underside of th...

Page 22: ... SwyxPhone to the Ethernet data network 4 If necessary plug the RJ 11 plug of the mains power supply into the jack for the power supply PC Headset Network PoE Mains power supply Handset 5 Place the handset cable in the provided guide groove on the underside of the telephone Fig 4 3 Connections on the underside of the SwyxPhone L66 Making better use of network connections All SwyxPhone L6x models h...

Page 23: ...Attach the Key Module with the help of the plug connections to the telephone The Key Module is then a single unit together with SwyxPhone 3 If a Key Module is already installed connect its jack to the jack of the new Key Module If SwyxPhone L66 is operated with two key modules in Power over Ether net mode an external current source power supply is needed After the connection of a Key Module you ca...

Page 24: ...our administrator If SwyxPhone or SwyxIt does not log on properly please check whether other devices are already logged on under this user A maximum of four devices SwyxIt SwyxPhone or other telephones can be logged on simul taneously for one user If you have accidentally entered the wrong PIN more than once you must wait several minutes Then you can once again enter your PIN User PIN _ If a user ...

Page 25: ...e in SwyxPhone If you confirm this with OK the internal SwyxPhone software will be automatically updated and SwyxPhone will then log on to SwyxServer If you do not wish to update press 0 and SwyxPhone will log on to Swyx Server once again with an older version of the firmware Firmware Update ESC OK Feature dialog Firmware Update OK ESC During a software update the phone must not be disconnected fr...

Page 26: ...33 Conference You can use this button to join subscribers active and on hold to form a conference For further information please refer to chapter 7 7 Conference page 51 Voicemail A Voicemail is a spoken message in the form of a WAV file If the caller couldn t reach you he can leave a Voicemail You can listen to the Voicemail when you are back at your desk or from another phone using the remote inq...

Page 27: ...a character menu level higher OK button Open menu option Confirm entry execute action OK You can open the main menu with the arrow button and call up the required menu items with the corresponding numeric buttons Volume button You can use the buttons to adjust the volume of the speaker and the handset depending on which one is currently active The volume setting will stay at this level for the nex...

Page 28: ... or the handset For further information please refer to chapter 7 8 Using a headset page 53 Call list The Caller List button opens the list of the latest incoming calls 5 1 2 Preconfigured function keys All four function keys on SwyxPhone L62 can be individually configured The function keys are preconfigured as Line 1 Line 2 Call For warding and Redial by default You have the option of assigning t...

Page 29: ...main menu the title and the first available menu item are displayed You can use the arrow buttons or the number keys to page through the menu items The currently displayed menu item can be opened activated with the OK button You can also call the menu item you want directly by pressing the corresponding number key e g 8 for Configuration and then 3 for Lines Press the arrow button Back to go up a ...

Page 30: ...he following appears on the display Jones John 10 10 22 07 2017 Jones John 10 10 New incoming calls 20 2 Use the numeric keypad to dial the number you want You can correct your entry using the arrow button Back 3 Press the OK button The participant is called With the handset on hook and the speaker deactivated 1 Use the numeric keypad to dial the number you want 2 Pick up the handset or press the ...

Page 31: ...e in the Personal Phonebook during a telephone call see Chapter 7 5 Note page 46 Call Transfer You can transfer a caller directly here If you have two connections one active connection and one on hold these are directly con nected to each other If you only have one call on one line you must input a further number or select one from the phonebook see Chapter 6 10 How do I connect two subscribers to...

Page 32: ...aller has suppressed his number This is how you accept a telephone call 1 Simply lift the handset The handset is activated You can now speak with the caller or 1 Press the Speaker button The speaker and hands free microphone will be activated so that other people present in the room can also follow the conversa tion or 1 Press the Headset button The headset is activated You can now speak with the ...

Page 33: ...signalled to you receive a call at the same time only one name will be shown in the display This is how you end one of several calls You can only end the active connection 1 Use the arrow buttons to select Disconnect The call is ended Then you can select one of the remaining inactive lines 2 Confirm the selection with OK You can now speak with the subscriber 6 7 How do I telephone with a headset S...

Page 34: ...hook the two subscribers will be connected to each other This is how you call an additional subscriber 1 During an active call select the menu item Call Swap You will hear the dial tone and you can call a second subscriber 2 Dial the number and wait until the connection is made The first call is put on hold Your first call partner will hear music on hold 6 9 How do I switch between lines Call Swap...

Page 35: ...u are called by both SubscriberA and SubscriberB However if you have called both subscribers you will be charged for both connections 6 11 Transfer When Placing Handset on Hook You can define whether the subscribers on the active line and the line on hold should be connected when you go on hook The item Transfer on Hookon is available in the Configuration menu for this If this option is activated ...

Page 36: ...K button Connect to 1 new number 2 number in phonebook 0 Back Number of subscriber A L1 Name of Subscriber A In case the caller to whom the call should be transferred is not available please remember that the call may be forwarded with some delay after more than 20 seconds If the call is forwarded to Voicemail the call trans fer will automatically be interrupted the caller is once again put on Hol...

Page 37: ...ur rently telephoning and you have not allowed a secondary call or you are telephoning on all configured lines Call Forwarding No Reply The telephone rings several times at your desk but you do not pick up the call Main menu 7 Second Call on off The type of redirection to be applied to all of your incoming calls is defined in the Call forwarding shortcut menu 6 15 1 Define Call Forwarding Uncondit...

Page 38: ... information please refer to the SwyxIt documentation If Remote Inquiry has been configured for you you can also change your Voicemail announcement and the destination of your Call Forwarding Unconditional from the menu of Remote Inquiry see Chapter 7 3 Remote Inquiry page 43 This is how you define Call Forwarding Busy 1 Choose Call forwarding in the main menu and press the OK button 2 Choose Busy...

Page 39: ...wing message will appear on the dis play The number or the name of the caller will appear in the first line The second line shows the number or the name of the destination sub scriber To take the forwarded call simply lift the handset or select the menu item Pick Up with the arrow buttons and press the OK button 6 16 How do I use the Phonebook You have Frequently used numbers are stored in the Pho...

Page 40: ...ou must once again begin with the first letter for the next search 6 17 Speaker and Handsfree Telephone To enable all those present in the room to follow a telephone conversa tion you can use the speaker To allow those present to participate in the conversation too you also have a complete Handsfree Telephone speaker and microphone 6 17 1 Activating Deactivating the Speaker During a Call You are t...

Page 41: ...ee facility for an outgoing call 1 Press the Speaker button The handsfree telephone will be activated You will hear the idle tone 2 Dial the number you want The call is initiated As soon as your call is picked up you can carry on the conversation hansdfree 3 To carry on the call with the handset lift the handset 6 17 6 Activating the Handsfree Facility for an Incoming Call It is also possible to p...

Page 42: ... Idle The entries in the SwyxPhone display are shown a specific sequence one after another 1 Missed Callbacks XX 2 New Callbacks XX 3 New incoming calls XX 4 Voicemail available 5 Callback Requests XX 6 Call Forwarding Only when there are no more entries in a higher prioritized list will the next entry be shown Main menu 5 Charging info The calculation of the charges depends on the data provided b...

Page 43: ...w to disable a line 1 Take the handset off the hook 2 Select the menu item Disable Line with the arrow button and press the OK button The line is disabled L1 Please dial Voicemail inquiry Caller list Phonebooks Redial Incognito now Disconnect Disable line Call Swap If you want to disable a different line select the relevant line beforehand with the Call Swap option This is how you enable a disable...

Page 44: ...the SwyxPhone dis play a briefly interrupted stuttered dial tone the illumination of the Voicemail button If you have e mail access your voice mails will be sent to your e mail address if this has been entered for your SwyxPhone during installation You can check your voicemails with the SwyxPhone or directly from your e mail program Voicemail Options in your E mail Program The voicemail delivery b...

Page 45: ...yxWare phone number The call is picked up and you hear the welcome announcement of your Voicemail 2 Press the key during the welcome announcement You will hear the welcome announcement of the Remote Inquiry and will be asked to enter your PIN 3 Enter your PIN and complete the entry with the key The number of Voicemails available for remote inquiry is limited to the most recent one hundred Voice ma...

Page 46: ...d Remote Inquiry by going on hook If you have finished listening to a Voicemail the corresponding e mail in your e mail folder will be marked as read If a Voicemail was partially or completely skipped the unread mark will remain in the e mail folder The name announcement which other internal subscribers hear when listening to a Voicemail you have left can be recorded using SwyxIt Ask your system a...

Page 47: ...formation please contact your administrator If you end Remote Inquiry in the main menu with 0 other actions of the Call Routing Manager can still be applied For further information please refer to the documentation Call Routing Manager You will not be prompted to enter your PIN if you are calling from your own SwyxWare extension number 6 To change Forwarding Unconditional press the 4 The current s...

Page 48: ... to the current Caller ID only possible if the CallerID is available Help Button Effect 4 GHI Abc 123 5 JKL 6MNO 9WXYZ 0 Abc 123 7 5 Note You can add entries to your Personal Phonebook during a call This is how you create a note during a call You are making a call 1 Select the menu item Note with the arrow buttons and press the OK button The following appears on the display 2 Enter the number of t...

Page 49: ...iber is currently speak ing on the phone If while creating a note you enter the number but not the name the fol lowing entry will appear in your personal Phonebook in the first position No Name Number You can then process this entry in your personal Phonebook 1 Select the menu item Callback request with the arrow buttons and press the OK button Your call will be ended On your display you will see ...

Page 50: ...OK button The entry will be deleted 7 6 2 Callback if idle You call another internal subscriber and this call is not picked up You receive the message Ringing or the Voicemail announcement You make a callback request This request will be entered with Callback requested in your My Callback Requests list If the person called edits his Caller list or the Callback list he can start the callback from h...

Page 51: ...ller List of the person called will change to Callback obsolete My Callback Requests List In the My Callback Requests list you will find all callbacks that you have requested This is how you open the My Callback Requests list 1 Select the menu item Lists with the arrow buttons and press the OK button 2 Choose My Callback Requests and press the OK button The My Callback Requests list will open 3 Ch...

Page 52: ...y in the caller s list will be marked as Callback obsolete Callback 01 01 Date Dupont Marie Time 1 Clear list 0 Back The Missed Callbacks List In the Missed Callbacks list you will find all callbacks on busy which were prompted because the person called had finished his conversation but were not confirmed by you This is how you open the Missed Callbacks list The following will appear 1 Press the O...

Page 53: ...ll duration xx xx xx Note Call Transfer Disconnect Speaker Status Microphone Status Second call Status Call Swap 7 7 2 Inquiry Calls and Add During a conference you can start an inquiry to another subscriber After this inquiry you can add the other subscriber to the conference The other subscriber for his part can create a conference of which you are a member In this situation you can then use the...

Page 54: ...ther subscribers e g B and C to this conference a second conference between A B and C will continue to exist until Subscriber A as initiator of the second conference terminates the connection and thus ends the conference nated You can enter a Conference Room as a member of a conference or purely as a listener This is how you reach a Conference Room 1 Dial the number of this Conference Room You wil...

Page 55: ...ou would like to allow the participants from two different conference rooms to talk to one another then you should start a conference between the two lines This Conference of the Conference Rooms will be main tained as long as you as initiator participate in this conference and it will end when you go on hook A simple way round the problem is also to dial into the conference as a normal participan...

Page 56: ... partners If the agent is not on an active call at the time the call set up is aborted The agent s call redirections e g forwarding of a second call to voicemail or to a colleague are ignored i e the call is always accepted An exception is Unconditional Call Forwarding in this case even Call Intrusion is redirected 2 Choose the appropriate DTMF command to speak with the agent or both call partners...

Page 57: ...define whether telephone calls are forwarded unconditionally or forwarded with a delay i e after you have not picked up your call or forwarded if your line is busy you are presently telephoning Furthermore you can define whether incoming calls should be for warded specifically to another subscriber or to your Standard Voicemail using the Forwarding button Activate the option Immediate if you do no...

Page 58: ...er to chapter 6 14 The Second ary Call page 35 8 2 Settings in the Configuration Menu The configuration menu contains the following items Main menu 6 Do Not Disturb on off Main menu 7 Secondary Call on off Main menu 8 Configuration 8 2 1 Ring tones The telephone ring for incoming calls is selected here You define the telephone ring for calls from outside the company under External and for calls fr...

Page 59: ...will receive the call on Line 2 Outgoing call you are calling someone You have assigned the extension number 101 to Line 2 If you now call a subscriber using Line 2 extension 101 will be used The subscriber you have called will see on his display that he is being called by a subscriber with the number 101 Configuration 2 Call Signaling on Mutual call signaling between subscribers can only be confi...

Page 60: ...ivate or deactivate the function Transfer on Hookon For further information please refer to chapter 6 11 Transfer When Plac ing Handset on Hook page 33 8 3 Lists This section provides basic information on the lists which include the Phonebooks the Caller List the Redial List the Callback Requests list and the My Callback Requests list In general you will find the same structure for each list When ...

Page 61: ... see which entry XX of the total number of entries YY has been selected The names of subscribers in a phonebook are listed in alphabetical order Main menu 2 Phonebooks Gl Phonebook XX YY Dupont Marie This is how you search in a Phonebook 1 Press the arrow button The main menu will open 2 Choose Phonebooks and press the OK button The following will appear 3 Choose the phonebook you want and press t...

Page 62: ...hoose Phonebooks and press the OK button 3 Choose Personal and press the OK button The following appears on the display 4 Select the entry you want to edit or delete and press OK The selected entry will open To edit the entry select Edit entry You can now change the name of the entry and then the corresponding telephone number For further information please refer to chapter 8 3 2 Phonebooks page 5...

Page 63: ...XX YY Date Number Subscriber Time Number Subscriber Time Number Subscriber Time Number Subscriber Time 1 Clear list 0 Back 3 Choose the appropriate entry and press the OK button The following will appear If you select Dialing and press OK the subscriber is called directly Edit and dial can be used to edit a telephone number before dialling When you confirm your changes with OK the number will be d...

Page 64: ...Speaker button is activated when you press the Redial button the last number dialed will be called again This is how you edit the Redial List You can edit an entry in the Redial List save it in the Phonebook or delete it 1 Press the arrow button The main menu will open 2 Choose Lists and press the OK button 3 Choose Redial and press the OK button The Redial List opens up 4 Choose the appropriate e...

Page 65: ...led had finished his conversation but were not confirmed by you For further information please refer to chapter 7 6 Callback request page 47 8 4 Configure function keys Some function keys on SwyxPhone are configurable Some function keys are preconfigured at purchase These buttons are marked with corre sponding symbols You have the option of assigning these keys to other functions e g Call Swap You...

Page 66: ...l Swap Switch between Lines For further information please refer to chapter 6 9 How do I switch between lines Call Swap page 32 Mute Switch microphone on off For further information please refer to chapter 6 17 Speaker and Handsfree Telephone page 38 Headset key Deactivate Activate Headset Disconnect End the active connection Function Description This is how you configure a function key 1 Press th...

Page 67: ...unction 1 Change 2 Delete function 0 Back 6 Choose the function you want and press the OK button The key is set with the chosen function The following will appear 7 You can assign an additional function key or return to the main menu with 0 This is how you delete the function of a function key 1 Press the arrow button The main menu will open Change function key Line key Speed dial Call Transfer Do...

Page 68: ...ls The Number of Available Lines However the least number of lines is always two even if you have only one or no configured Line buttons To increase the number of lines you must add Line buttons To add a Line button you must configure a configurable function key as a Line button see This is how you configure a function key page 64 Configuration of the Individual Line Buttons You can define numbers...

Page 69: ...All Calls In this case all calls will be signaled on this line regardless of whether these calls are directed to your own extension or to a group of which you are a member All Extensions Choose this option if all calls directed to you regardless of the extension dialed should be received on this line This option is only available if you have been assigned several extensions num bers Group Calls On...

Page 70: ...8 6 1 Dial immediately Successive dial or Intercom Connection The Speed Dials provide you with several options for initiating a connec tion Dial immediately If the option Dial immediately is activated the subscriber will be called immediately once the Speed Dial has been pressed even if the handset is on the hook In this case the handsfree telephone will be activated If this function has been deac...

Page 71: ...rcom connection to this subscriber If the called subscriber lifts the handset you can continue the call as a normal telephone call This is how you assign the options Dial immediately or Successive dial or Intercom connection to a Speed Dial 1 Follow the steps 1 up to 5 see This is how you assign a Speed Dial to the number of your choice 2 Use the arrow buttons to select the option of your choice I...

Page 72: ...ons These buttons are marked with corresponding sym bols Numeric keypad The buttons of the numeric keypad number keys are used for entering numbers letters and symbols In the idle state when no calls are being made and no menus are open you can input the call number directly If you have opened a menu you can call up a menu item directly with the numeric button You can also use the numeric keypad t...

Page 73: ...ive state a conversation is in progress the Speaker button is used to switch the speaker on or off This allows other people present in the room to lis ten to the conversation You can then turn the speaker off again and con tinue the conversation on the handset In an idles state if no call is currently being made pressing the Speaker button has the same effect as picking up the handset you can imme...

Page 74: ...ceiver on hook pressing the Esc key is the only means to cancel the dialling and return to the main screen Line 1 Line 2 Speed Dial 1 Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 Speed Dial 6 Speed Dial 7 Speed Dial 8 Speed Dial 9 Conference Voicemail Phonebook Call Forwarding Redial configurable Function keys Line keys Function keys Speed dials By default the two upper function keys are co...

Page 75: ...th the cursor can be opened activated with the OK button You can also call the required menu item directly by pressing the corresponding option key see Option keys page71 Press the arrow button Back to go up a level in the menu struc ture 䢲䢹䢼䢴䢹 2 Mon 06 Jun 2017 Service Settings New incoming calls Conversations Main Menu Jones John Option key Time Date Name of the user Feature dialog Secnd call on...

Page 76: ...ll see your user name and the current time and date on the main display If there were calls which you did not not pick up or you received call back requests or voicemails this will also be shown on the display 䢳䢳䢼䢴䢺 Mon 06 Jun 2017 Service Settings Main Menu Conversations Jones John This is how you call a subscriber 1 Pick up the handset or press the Speaker button You will hear the idle tone The ...

Page 77: ...me 6 seconds for the automatic block dialling can be adjusted in Service Settings User Configuration Outgoing calls Autodial delay s Disconnect Callback request Ringing Dupont Marie Number Line 1 If the connection is made the call duration will appear in the first line of the display The line number and the number or name of the destination subscriber will appear in the next displaylines 10 2 Othe...

Page 78: ...ailable to you during a call to an internal sub scriber see Chapter 11 5 Callback request page 95 Call Transfer You can transfer a caller directly here If you have two connections one active connection and one on hold these are directly con nected to each other If you only have one call on one line you must input a further number or select one from the phonebook see Chapter 10 10 How do I connect ...

Page 79: ...bscriber L1 Subscriber Group name This is how you accept a telephone call 1 Simply lift the handset The handset is activated You can now speak with the caller or 1 Press the Speaker button The speaker and hands free microphone will be activated so that other people present in the room can also follow the conversa tion or 1 Press the Headset button The headset is activated You can now speak with th...

Page 80: ...y one name will be shown in the display This is how you pick up a phone call if you are currently involved in a differ ent phone call 1 Press the blinking Line button The active connection is put on hold The subscriber hears music on hold and the incoming call is picked up If you are already on a call Call Signalling will not be shown in the dis play only by a blinking Speed Dial In other words in...

Page 81: ... on hold the active line will also switch to the state On hold 1 Take the handset off the hook The handset is active 2 If you would like to switch to the headset press the Headset function key and put the handset back on the hook You can then continue your call on the headset For further information please refer to chapter 11 7 Using a headset page 101 10 8 How do I start an Inquiry Call You are h...

Page 82: ...ese calls to various colleagues who however cannot be reached immediately You can put the caller on hold You can switch to these lines on hold at any time in order to inform the callers of the progress of your efforts to connect them to the correct colleagues 123 Clark Alexander Rossi Mario Dupont Marie 10 16 08 13 07 52 You can have as many calls simultaneously as you have lines This means howeve...

Page 83: ... are talking to SubscriberA on Line1 Line1 has a connection on hold with SubscriberB You connect SubscriberA with SubscriberB Line2 has a connection on hold with SubscriberB You connect SubscriberA with SubscriberB This is how you connect two subscribers 1 Select Call Transfer with the arrow buttons and press the OK button The line on hold appears on the display 2 Choose the line on hold and press...

Page 84: ...uld like to transfer the call Subscriber B 3 Use the arrow buttons to select Call transfer 4 Press the OK button Feature dialogue Incognito off Configuration Back Transf on Hookon on Speed dials 5 Use the arrow buttons to select the subscriber here Subscriber A whom you want to connect to the other subscriber 6 Press the OK button Your caller Subscriber A will hear ringing and Call Transfer appear...

Page 85: ...with the arrow buttons and press the OK button 2 Scroll with the arrow button Down to the end of the list You will see in the display the currently valid secondary call set ting on or off 3 Select Secnd call and press the OK button to activate or deactivate Secondary Call 10 15 How do I forward a call You can forward incoming calls to another telephone number internal or external or to your Standa...

Page 86: ...on Call Forwarding No disturb off 3 Choose Unconditional and press the OK button The following will appear 4 Select Activate and press the OK button Incoming calls will be forwarded immediatly to the specified des tination In this case calls will be forwarded the same way as in the last activation of Call Forwarding Unconditional or accord ing to the default setting To forward the call to a differ...

Page 87: ...Forward call to nr Conversations Jones John Main menu Your Voicemail can be configured using SwyxIt For further information please refer to the SwyxIt documentation If Remote Inquiry has been configured for you you can also change your Voicemail announcement and the destination of your Call Forwarding Unconditional from the menu of Remote Inquiry see Chapter 11 2 Remote Inquiry page 90 2 Select Ca...

Page 88: ... Unconditional from the menu of Remote Inquiry see Chapter 11 2 Remote Inquiry page 90 Feature dialogue to phone number Call Forwarding No Reply Status Back to Voicemail to number in phonebook Here you can use the arrow buttons to set the time delay between 5 and 180 seconds after which the incoming call should be forwarded 6 Use the arrow buttons to select the positive or negative number to which...

Page 89: ...select Main Menu and press the OK button 2 Choose Phonebooks and press the OK button The following will appear Forward call to Accept Incoming call Dupont Marie Number Line 1 Dupont Marie Reject 3 Select the relevant Phonebook Global or Personal and press the OK button 4 Select the subscriber you want to call and press OK You will see additional information about the subscriber phone number name 5...

Page 90: ...17 3 Activating the Handsfree Facility during a call You are telephoning and using the handset The speaker can be either on or off This is how you activate the handsfree facility during a call 1 Press the Speaker button and keep it pressed while you put the handset on the hook 2 Release the speaker button The Speaker button glows The handsfree facility is activated 10 17 4 Deactivating the Handsfr...

Page 91: ... is how you receive the exact amount of the charges incurred for your last call This information is retained until the next connection is set up If you press the volume control while the telephone is inactive the volume of the ringing tone is adjusted Feature dialogue No Disturb Status Main menu Configuration Charging info Second call Status 10 20 Sequence of the Display Entries while idle The ent...

Page 92: ...m the e mail only in SwyxIt or with CTI Direct sending of an e mail to the caller Link for listening to Voicemail directly by Remote Inquiry only in SwyxIt or with CTI This is how you check your voicemails with SwyxPhone You have new Voicemails 1 Select the menu item Voicemail available with the arrow buttons and press the OK button or 1 Press if configured the Voicemail function key The connectio...

Page 93: ...or internal calls by the system For further information please refer to the SwyxIt documentation and finally the recorded Voicemail You can use the key to skip the current message sender information or recorded Voicemail The number of Voicemails available for remote inquiry is limited to the most recent one hundred Voice mails You will not be prompted to enter your PIN if you are calling from your...

Page 94: ...cemail you have left can be recorded using SwyxIt Ask your system administrator should you have questions about this 11 2 1 Change Forwarding Unconditional You can also use the Remote Inquiry menu to change the settings for Forwarding Unconditional You can choose between a Forwarding Unconditional to a number a Forwarding Unconditional to standard Voicemail or deactivation of Forwarding Unconditio...

Page 95: ...ith Help 1 3 DEF 4 GHI 5 JKL 6MNO 7PQRS Abc 123 6 To change Forwarding Unconditional press the 4 The current status of Forwarding Unconditional will be given You will then have the following options for changing your Forwarding Unconditional End Remote Inquiry Hook on Button Effect Activate redirection to the saved number The Call Forwarding Unconditional to the saved destination number will be ac...

Page 96: ...he destination number as usual The project code will now be recorded in the Call Detail Record CDR by SwyxWare 11 4 Note You can add entries to your Personal Phonebook during a call This is how you create a note during a call You are making a call Forwarding to the current Caller ID only possible if the CallerID is available Help Button Effect 0 Abc 123 1 Select the menu item Note with the arrow b...

Page 97: ...ot receive any further signal and the call waiting signal will stop If the Enter a letter like editing a SMS For example press the 7 three times to enter a R Enter the space with 0 The key is used to switch between upper and lower case letters If while creating a note you enter the number but not the name the fol lowing entry will appear in your personal Phonebook in the first position No Name Num...

Page 98: ...inally called the entry in the My Callback Requests list will be deleted automatically This is how you reject Callback on busy You have made a Callback on busy request The person called ends his call A signal tone will be produced The following appears on the display 1 Select the menu item Reject Callback with the arrow buttons and press the OK button The entry in the My Callback Requests list wil...

Page 99: ...ll an internal subscriber The other subscriber does not pick up the call or your call is forwarded to Voicemail Feature dialogue Dial Subscriber Date Time Back Callback on busy Remove 1 Select Callback request with the arrow buttons and press the OK button An entry will be created with Callback requested in your My Callback Requests list The person called will be signaled your callback request You...

Page 100: ...try in this list delete individual entries or the entire list When deleting the Callback requested entries will be deleted from the list of the other subscriber Feature dialogue Time Subscriber MCallbReq XX YY Date Time Subscriber Clear list Back Callback Requests List In the Callback Requests list you will find all callbacks that have been directed to you This is how you open the Callback Request...

Page 101: ...g to music on hold while they wait are on connections on hold 䢳䢳䢼䢴䢺 Mon 06 Jun 2017 Service Settings Missed Callbacks XX Conversations Jones John Main Menu 1 Select the menu item Conference with the arrow buttons and press the OK button All of the individual calls which you are currently having both the active and held calls will be joined into one conference All lines except for the conference li...

Page 102: ...e produced for all other subscribers This is how you end a conference You have started a conference and the conference line has an active state i e you can speak to the other conference participants 1 Place the handset on the hook The conference is ended The line becomes free again 11 6 4 Conference Rooms Conference rooms are set up by the administrator A number is assigned with which the conferen...

Page 103: ...r participate in this conference and it will end when you go on hook Please note that the complete string of digits number of conference room OWC must be dialed as a block number The entry departure of a silent conference participant is also announced by an audio signal This signal is different from the usual entry departure signal to indicate that this participant cannot take part in the conferen...

Page 104: ...ons on your SwyxPhone L64 How ever there are always at least two lines provided with the SwyxPhone L64 In this case you telephone as usual by lifting the handset or by pressing the Speaker button Switch to the second line by selecting the option Call Swap in the shortcut menu or by pressing the Call Swap button 11 9 Call Intrusion The SwyxMonitor option pack enables in addition to permanent call r...

Page 105: ...tically connected to the agent unless you are in Listening only mode in which case the call will be ended 11 9 1 Multiple Call Intrusions A call can also be listened to by several people These supervisors are always switched into the same mode Thus if one supervisor switches with a DTMF command from the Listening only mode to a speaking mode the agent also hears all other supervisors who are conne...

Page 106: ...e Configuration menu You can check and change the current settings via the menu items This chapter provides a description of the individual configuration options 12 1 1 Call Forwarding The menu item Call forwarding allows you to define whether tele phone calls are forwarded unconditionally or forwarded with a delay i e after you have not picked up your call or forwarded if your line is busy you ar...

Page 107: ...an only be configured using SwyxIt For further informa tion please refer to the SwyxIt documentation Feature dialogue Secnd call on Main menu No Disturb on Configuration Log off 12 1 3 Secondary call If you deactivate this option no further calls will be signaled while you are on the telephone It is also possible to switch Secondary Call on or off during a call A subscriber trying to call you will...

Page 108: ...istrator can configure the system in such a way that incoming calls for you are signaled to another subscriber The incoming calls for this subscriber will also be signaled to you If such signaling has been defined then the incoming calls for this subscriber will appear on your display If the destination subscriber does not pick up the call you will hear a single warning tone after 10 seconds This ...

Page 109: ...ill be suppressed 12 2 4 Transfer on Hookon If Transfer on Hookon is activated then when you go on hook a sec ond call that you have initiated will be connected to the first call which is on hold If Transfer on Hookon is deactivated then when you go on hook a second call will be ended The line with the first call on hold will become active again Pressing OK will activate or deactivate the function...

Page 110: ... or delete your personal numbers in the Personal Phonebook You can directly add modify or delete an entry in your Personal Phone book via SwyxPhone Alternatively you can also modify the Personal Phonebook via SwyxIt For further information please refer to the SwyxIt documentation The Structure of the Entries in the Global Phonebook Feature dialogue Name of a subscriber Global Phonebook XX YY Name ...

Page 111: ...to the Personal Phonebook Feature dialogue Name of a subscriber Global Phonebook 11 21 DU_ Dupont Marie Name of a subscriber Name of a subscriber Feature dialogue Back Dupont Marie Number This is how you add an entry to the Personal Phonebook 1 Select Main menu with the arrow buttons and press the OK button 2 Choose Phonebooks and press the OK button 3 Choose Personal and press the OK button The f...

Page 112: ... each change with OK To save the changes select Confirm To delete select Delete entry The selected entry will be deleted 12 3 3 Caller list The last calls received for you are automatically saved in the Caller List The calls are listed in the order in which they were received You can directly dial the individual entries from the Caller List edit them and then save them in the Personal Phonebook 20...

Page 113: ...lowing will appear Feature dialogue Dial Number Name Date Time Call not answered Edit and dial Save into phonebook 4 Choose Clear List and press the OK button The entire list will be deleted 12 3 4 Redial list All dialing procedures are automatically saved in the Redial List The entries begin with the most recently saved dialing procedure 20 entries will be saved in the Redial List as default sett...

Page 114: ...ogue Time Subscriber Redial XX YY Date Subscriber Time Number Clear list Back Feature dialogue Edit and dial Number dialed Subscriber Date Time Dial Save into phonebook Delete entry 2 Choose Lists and press the OK button 3 Choose Redial List and press the OK button The Redial List opens up 4 Scroll with the arrow button Down to the end of the list The following will appear 5 Choose Clear List and ...

Page 115: ...r Connect lines to each other For further information please refer to chapter 10 10 How do I connect two subscribers to one another page 81 Do Not Disturb Activate deactivate acoustic call signaling For further information please refer to chapter 12 1 2 Do Not Disturb page 105 Secondary call Enable or disable secondary call For further information please refer to chapter 12 1 3 Secondary call page...

Page 116: ...For further information please refer to chapter 11 1 Voicemail inquiry page 90 Conference Combine lines into a conference For further information please refer to chapter 11 6 Conference page 99 Callback request Make a callback request For further information please refer to chapter 11 5 Callback request page 95 User logoff Log off phone user from SwyxServer Function Description 3 Choose Function k...

Page 117: ... dialogue Back Function keys Press a function key This is how you delete the function of a function key 1 Select Main menu with the arrow buttons and press the OK button 2 Choose Configuration and press the OK button The Settings menu will appear 3 Choose Function keys and press the OK button The following will appear 4 Press the configurable key whose function you want to delete The current funct...

Page 118: ...calling someone You have assigned the extension number 101 to Line 2 If you now call a subscriber using Line 2 extension 101 will be used The subscriber you have called will see on his display that he is being called by a subscriber with the number 101 For each configured Line you can define whether this line should be blocked for specific period of time after an incoming call is received see Chap...

Page 119: ...up of which you are a member All Extensions Choose this option if all calls directed to you regardless of the extension dialed should be received on this line This option is only available if you have been assigned several extensions num bers Group Calls Only All calls to groups of which you are a member will be received on this line Number An incoming call will only be received on this line if th...

Page 120: ...use a Speed Dial for one click dialing of a number you often call You only need to press the relevant Speed Dial and the subscriber whose name is assigned to the Speed Dial will be called at once Speed Dials can also be utilized for frequently used DTMF commands This is how you assign a Speed Dial to the number of your choice 1 Select Main Menu with the arrow buttons and press the OK button 2 Choo...

Page 121: ...ction key or leave the configuration menu 12 7 1 Intercom Intercom Connection Intercom connection allows you to directly speak to an internal sub scriber who allows his status to be signaled to you i e without him hav ing to pick up the call If you press the Speed Dial on which the Intercom connection is activated the corresponding number will be dialed and an intercom signal is produced for the c...

Page 122: ...f your choice page 118 2 Use the arrow buttons to select the option Intercom 3 Press OK to switch the selected option on or off The status of the option changes The conditions of the dialling procedure for the Speed Dial have changed You can configure another function key or leave the configuration menu Feature dialogue Dial immediately on S04 Change Phone number Successive dial off Intercom off ...

Page 123: ...cannot be assigned to other functions These buttons are marked with corresponding sym bols Numeric keypad The buttons of the numeric keypad number keys are used for entering numbers letters and symbols In the idle state when no calls are being made and no menus are open you can input the call number directly If you have opened a menu you can call up a menu item directly with the numeric button You...

Page 124: ...ctive state a conversation is in progress the Speaker button is used to switch the speaker on or off This allows other people present in the room to lis ten to the conversation You can then turn the speaker off again and continue the conversation on the handset In an idles state if no call is currently being made pressing the Speaker button has the same effect as picking up the handset you can imm...

Page 125: ...al with the receiver on hook pressing the Esc key is the only means to cancel the dialling and return to the main screen Favourites 1 2 Page 1 Line 1 Line 2 Jones Tom Do Not Disturb Pressing the upper option key or the arrow key Down allows you to scroll through the pages and display all the pre configured function keys There are four pages with four function keys on each page are available You ca...

Page 126: ...els The assignment of a configurable function key switches correspondingly That means you can assign two functions to one configurable function key Leitung 1 Leitung 2 Voicemail Dupont Marie Rossi Mario 1 2 Line keys Function key Speed dials Level indicator Level buttons configurable Function keys TFT display LED status of the function keys in the Favorites menu and on the Key Module State Line ke...

Page 127: ...OK button You can also call Jones John Monday 23 Mai 2018 䢲䢻䢼䢷䢶 Time Date Name of User Menu options Favorites Conversations Service Settings Main Menu Selected option Menu options Main Menu Menu title Configuration Back Log off No Disturb off Secnd call on Feature dialog Selected option the required menu item directly by pressing the corresponding option key see Option keys page 122 Press the arro...

Page 128: ...bscriber SwyxPhone L66 is in an inactive state You will see your user name and the current time and date on the main display Montag 23 Mai 2018 䢲䢻䢼䢷䢶 Favourites Conversations Service Settings Main Menu Jones John If there were calls which you did not not pick up or you received call back requests or voicemails this will also be shown on the display This is how you call a subscriber 1 Pick up the h...

Page 129: ...appear in the next line If all of the destination subscriber s lines are busy the word busy will appear The default delay time 6 seconds for the automatic block dialling can be adjusted in Service Settings User Configuration Outgoing calls Autodial delay s destination Number ringing Line 1 Callback request Disconnect If the connection is made the call duration will appear in the first line of the ...

Page 130: ... OK button or 3 Press the option key in the line of the corresponding status The subscriber is then immediately called Redial function key You can configure the Redial function key on the connected Key Mod ule For further information please refer to chapter 16 4 Configure func tion keys page 169 The Redial button can be used in two ways 1 Abbreviated Dialling Lift the handset and press the Redial ...

Page 131: ...ect Disconnects the active connection Note Here you can enter a number and the corresponding name in the Personal Phonebook during a telephone call see Chapter 15 4 Note page 148 Secondary call You can either allow or disable a second call during a call see Chap ter 14 14 The Secondary Call page 136 Conference If you have one active line and at least one other line on hold you can start a conferen...

Page 132: ...eak with the caller or 1 Press the Speaker button The speaker and hands free microphone will be activated so that other people present in the room can also follow the conversa tion or 1 Press the Headset button The headset is activated You can now speak with the caller 14 5 How do I pick up a call In the case of a signaled call you will only be shown that another user or a group has received a cal...

Page 133: ...n the display 1 Activate the handsfree mode i e if the speaker is activated and handset is on the hook the Speaker button or 1 Activate the handsfree mode i e if a headset is connected and the handset is on the hook the Headset button The call is ended This is how you end one of several calls You can only end the active connection 1 Select Disconnect with the arrow buttons and press the OK button ...

Page 134: ...of optional functions which the headset manufacturer may even tually support e g redial switches the voice output to the speaker To keep the voice output over the Bluetooth headset you must set in your SwyxIt the audio mode Headset as Default Audio Mode For further information please refer to the SwyxIt documentation 14 8 How do I start an inquiry call You are having a phone conversation and you w...

Page 135: ...however cannot be reached immediately You can put the caller on hold You can switch to these lines on hold at any time in order to inform the callers of the progress of your efforts to connect them to the correct colleagues 123 Clark Alexander Dupont Marie Rossi Mario On hold Missed Call Dialled Call 00 19 09 12 Friday You can have as many calls simultaneously as you have lines This means however ...

Page 136: ... on Line1 Line1 has a connection on hold with SubscriberB You connect SubscriberA with SubscriberB Line2 has a connection on hold with SubscriberB You connect SubscriberA with SubscriberB This is how you connect two subscribers 1 Select Call Transfer with the arrow buttons and press the OK button The line on hold appears on the display 2 Choose the line on hold and press the OK button The subscrib...

Page 137: ...like to transfer the call Subscriber B Feature dialogue Configuration Function keys Speed dial buttons Incognito off Back Transf on Hookon on 3 Use the arrow buttons to select Call transfer 4 Press the OK button 5 Use the arrow buttons to select the subscriber Subscriber A whom you want to connect to the other subscriber 6 Press the OK button Your caller Subscriber A will hear ringing and Call Tra...

Page 138: ...vailable for an additional subscriber You can set this option in the main menu or during a call This is how you switch the Secondary Call function on off 1 Select Main menu with the arrow buttons and press the OK button 2 Scroll with the arrow button Down to the end of the list You will see in the display the currently valid Secondary call set ting on or off 3 Select Secondary Call and press the O...

Page 139: ... receive any calls from this time on All incoming calls are forwarded immediately to the specified destination There are different options for the forwarding of the call no call forwarding Voicemail phone number Entry in Phonebook This is how you define Call Forwarding Unconditional 1 Select Main menu with the arrow buttons and press the OK button Feature dialogue Call Forwarding Uncondit Status B...

Page 140: ...This is how you deactivate Call Forwarding Unconditional Call Forwarding Unconditional is activated the display shows the icon 1 Press the Unconditional Forwarding key 2 Press the OK button Call Forwarding Unconditional is deactivated 14 15 2 Define Call Forwarding Busy This is where you specify how incoming calls are redirected if all your lines are busy If a secondary call is disabled further in...

Page 141: ...to the SwyxIt documentation If Remote Inquiry has been configured for you you can also change your Voicemail announcement and the destination of your Call Forwarding Unconditional from the menu of Remote Inquiry see Chapter 15 2 Remote Inquiry page 144 14 15 3 Define Call Forwarding No Reply If Forwarding No Reply is activated incoming calls are signaled If the call is not picked up within the def...

Page 142: ...he OK button Forwarding No Reply is activated For further information on the various configuration options see Chapter 16 1 1 Call Forwarding page 160 14 15 4 Signaling a Forwarding If a call is forwarded to you the following message will appear on the dis play The number or the name of the caller will appear in the first line The second line shows the number or the name of the destination sub scr...

Page 143: ...rsonal Back 4 In the list select the subscriber you want to call and press OK You will see additional information about the subscriber phone number name 5 Press the OK button The connection will immediately be made For more information on editing entries in your Personal Phonebook please see Chapter 16 3 2 Phonebooks page 164 14 17 Speaker and Handsfree Telephone To enable all those present in the...

Page 144: ... The handsfree facility is activated 14 17 4 Deactivating the Handsfree Facility During a Call You are telephoning and using the handsfree facility This is how you deactivate the handsfree facility during a call 1 Simply lift the handset The call will be held exclusively via the handset The Speaker but ton will go out 14 17 5 Activate handsfree facility for outgoing call The handset is on the hook...

Page 145: ...n is set up If you press the volume control while the telephone is inactive the volume of the ringing tone is adjusted Feature dialogue Main menu Phonebooks Lists Call Forwarding Charging info No disturb off The calculation of the charges depends on the data provided by your tele phone service provider Ask your system administrator or your telephone service provider 14 20 Sequence of the Display E...

Page 146: ... a callback from the e mail only in SwyxIt or with CTI Direct sending of an e mail to the caller Link for listening to Voicemail directly by Remote Inquiry only in SwyxIt or with CTI This is how you check your new voicemails with SwyxPhone You have new Voicemails 1 Select Voicemail available with the arrow buttons and press the OK button or 1 Press the Voicemail function key if configured The conn...

Page 147: ... Time Caller s number if available Name of the caller if this can be determined for internal calls by the system For further information please refer to the SwyxIt documentation and finally the recorded Voicemail The number of Voicemails available for remote inquiry is limited to the most recent one hundred voice mails You will not be prompted to enter your PIN if you are calling from your own Swy...

Page 148: ...rs hear when listening to a Voicemail you have left can be recorded using SwyxIt Ask your system administrator should you have questions about this 15 2 1 Change Forwarding Unconditional You can also use the Remote Inquiry menu to change the settings for Forwarding Unconditional You can choose between a Forwarding Unconditional to a number Change Voicemail Announcement Delete all Voicemails Confir...

Page 149: ... of the Forwarding Uncondi tional Record note Change Voicemail Announcement 1 3 DEF 4 GHI 5 JKL 6MNO 6 To change Forwarding Unconditional press the 4 The current status of Forwarding Unconditional will be given You will then have the following options for changing your Forwarding Unconditional Delete all Voicemails Confirm with Help End Remote Inquiry Hook on Button Effect Activate redirection to ...

Page 150: ...oject code will now be recorded in the Call Detail Record CDR by SwyxWare 15 4 Note You can add entries to your Personal Phonebook during a call This is how you create a note during a call You are making a call Main menu The remote configuration of Call Forwarding Unconditional is ended and you return to the main menu Forwarding to the current Caller ID only possible if the CallerID is available H...

Page 151: ...e is idle and the call is not picked up or is for warded to Voicemail 15 5 1 Callback on busy You call a subscriber in your company and this person is currently speak ing on the phone You receive the message Busy or Call waiting depending on whether the person called has allowed a secondary call In the Caller List of the person called an entry appears as is the case for every call If you now selec...

Page 152: ...or you can delete it If a connection is made to the person originally called the entry in the My Callback Requests list will be deleted automatically This is how you reject Callback on busy You have made a Callback on busy request The person called ends his call A signal tone will be produced The following appears on the dis play Montag 23 Mai 2018 䢲䢻䢼䢷䢶 Pick up Callback Reject Callback Back desti...

Page 153: ...xPhone If you then pick up the callback the callback request in your list will be deleted If no connection is made the callback request will remain unchanged ignore the Callback Request If the person called ignores the entry in his list the extension to the entry will change to Callback obsolete delete the callback request in the Caller List The complete entry will be deleted in the list of the pe...

Page 154: ...find all callbacks that you have requested This is how you open the My Callback Requests list 1 Select Main menu with the arrow buttons and press the OK button 2 Choose Lists and press the OK button 3 Choose My Callback Requests and press the OK button The My Callback Requests list will open 4 Choose the appropriate entry and press the OK button Details for this entry will be displayed Callback on...

Page 155: ...Max Clear list Back This is how you open the Missed Callbacks list The following appears on the display 1 Choose Missed Callbacks and press the OK button The My Callback Requests list will open 2 If you select the required entry in this list you can start this callback again or delete it The Missed Callbacks list will remain in the display until it contains no entries 15 6 Conference With SwyxWare...

Page 156: ...ants This is how you start an Inquiry Call from a conference You are a participant in a conference 1 Use the arrow buttons to select Call Swap The line with the conference will be put on Hold 2 Dial the number you want The new connection will be set up 3 If you would like to end the call to the subscriber you made an inquiry call to put the handset on the hook or press the corresponding Line butto...

Page 157: ...conference between A B and C will continue to exist until Subscriber A as initiator of the second conference terminates the connection and thus ends the conference You can also start Inquiry Calls from a Conference Room see This is how you start an Inquiry Call from a conference page 154 Furthermore you can add other subscribers to this Conference Room see This is how you add an additional subscri...

Page 158: ... in the blue banderole into the jack with the Headset symbol on the underside of the telephone see Fig 4 3 page 20 2 Plug the split end of the adapter cable into the base station of the headset Insert the RJ10 plug into the jack with the telephone symbol and the RJ45 plug into the jack marked AUX on the base station A simple way round the problem is also to dial into the conference as a normal par...

Page 159: ...ook off with the talk button on the head set the headset button on the SwyxPhonecannot be assigned to other functions Bluetooth Enabled The Bluetooth function is activated and thus detectable for other devices which have not yet been connected to your SwyxPhone L66 The display shows the Bluetooth symbol This is how you connect a Bluetooth Headset Requirement The Bluetooth function of your SwyxPhon...

Page 160: ... The message Pairing appears If the search is successful the corresponding device will appear Paired devices No devices Pairing request Bluetooth device Accept Reject 8 Press OK button to confirm the connection The connection will be created immediately and the headset will be ready for operation Press the arrow button Forward on the navigation wheel to make further settings Bluetooth device Paire...

Page 161: ...ched immediately into this mode The number of the agent will be dialed There is no call signaling to the agent the call is accepted directly and coupled with the active call You are now listening in on the call but you are not heard by the two call partners If the agent is not on an active call at the time the call set up is aborted The agent s call redirections e g forwarding of a second call to ...

Page 162: ...SwyxPhone and the number of Line buttons and function keys are defined either in the main menu or the Configuration menu You can check and change the current settings via the menu items This chapter provides a description of the individual configuration options 16 1 1 Call Forwarding The menu item Call forwarding allows you to define whether tele phone calls are forwarded unconditionally or forwar...

Page 163: ...us No disturb during an incoming call there is then also no acoustic signal The subsequent calls are sig naled acoustically Your Voicemail can only be configured using SwyxIt For further informa tion please refer to the SwyxIt documentation Feature dialogue Main menu Configuration Back Log off No disturb off Secnd call on 16 1 3 Secondary call If you deactivate this option no further calls will be...

Page 164: ...ect the ringing sound you want using the arrow buttons and adjust the volume using the buttons 16 2 2 Call Signaling The administrator can configure the system in such a way that incoming calls for you are signaled to another subscriber The incoming calls for this subscriber will also be signaled to you If such signaling has been defined then the incoming calls for this subscriber will appear on y...

Page 165: ...er to chapter 17 Interaction with SwyxIt page 178 Feature dialogue Configuration Speed dial buttons Incognito off Back Function keys Transf on Hookon on The numbers of internal calls cannot be suppressed 16 2 4 Transfer on Hookon If Transfer on Hookon is activated then when you go on hook a sec ond call that you have initiated will be connected to the first call which is on hold If Transfer on Hoo...

Page 166: ...sers and contains information about the availability of your company s subscribers e g if they are logged or currently making a call The system administrator or any user with the appropriate authorization can add further phone numbers in this Global Phonebook e g subscribers of another branch However the availability of these phone numbers is not signaled The Global Phone book also contains dial n...

Page 167: ...ber name Subscriber name 11 21 DU_ Feature dialogue Feature dialogue Dupont Marie Number Back To exit from an entry or a list press the arrow button Back Personal Phonebook You can add modify or delete entries in your Personal Phonebook If you have created a note during a call this will be added as a new entry in your Personal Phonebook see Chapter 15 4 Note page 148 Entries in the Caller List and...

Page 168: ...onding telephone number For further information please refer to chapter 16 3 2 Phonebooks page 164 Confirm each change with OK To save the changes select Confirm To delete select Delete entry The selected entry will be deleted 16 3 3 Caller list The last calls received for you are automatically saved in the Caller List The calls are listed in the order in which they were received You can directly ...

Page 169: ... phonebook Delete entry changes You can remove this entry from the list with Delete entry This is how you delete the Caller List If the list is no longer up to date it can be deleted at any time 1 Use the arrow buttons to select Main Menu and press the OK button 2 Select Caller List XX and press the OK button 3 Scroll with the arrow button Down to the end of the list The following will appear 4 Ch...

Page 170: ...ore dialing Save into phonebook can be used to save the caller s name and number in your Personal Phonebook If you confirm this option with OK the number will appear and you can then add the name If a name already exists the name will be provided for possible changes You can remove this entry from the list with Delete entry This is how you delete the Redial List If the Redial List is no longer up ...

Page 171: ...e also Chapter 13 1 2 Preconfigured function keys in the Favourites menu page 123 You can also configure these buttons as Line buttons or Speed Dials abbreviated dialing buttons A function key can call only one function dependent on its configura tion Each function key can be configured with the following functions Function Description Line button Activate deactivate line For further information p...

Page 172: ...er and Handsfree Telephone page 141 Headset Deactivate Activate Headset For further information please refer to chapter 14 7 How do I telephone with a Bluetooth headset page 131 Disconnect End the active connection Incognito Before an outgoing call suppress number display For further information please refer to chapter 16 2 3 Incognito page 163 Voicemail Call to check voicemail For further informa...

Page 173: ...Back Feature dialogue Function Key No function Modify Remove Back Hold Phonebook Redial Speaker Pick up call Call Forwarding Call Swap Mute Disconnect Headset Incognito Conference Callback request User logoff 6 Choose the function you want and press the OK button The key is set with the chosen function 7 You can assign an additional function key or return to the main menu with the arrow button Bac...

Page 174: ... ble lines This requires that your user account has been assigned at least two numbers or group numbers The option Incoming calls shows the telephone number the caller has dialed when the call comes in on this line Under the option Outgoing calls you can specify the telephone number to be used for making out going calls from this line Examples Incoming call you are being called You have assigned t...

Page 175: ...e following will appear If an outgoing call is started or if the Line button is pressed during this wrap up time the line will once again be cleared afterwards for incoming calls Feature dialogue Lines amount 02 Line 01 Line 02 Back You have the option of entering an extension for outgoing or incoming calls 5 Choose the option you want and press the OK button The following will appear If the syste...

Page 176: ...s extension Here you can even select indi vidual group extension numbers You have to confirm the telephone number or option with the OK button 16 6 Disabling Lines Wrap up Time You can specifically block a line for further incoming calls e g in order to have enough time to process a customer inquiry after a call from a customer Your SwyxPhone is then busy for further incoming calls Feature dialogu...

Page 177: ...eed Dial and the subscriber whose name is assigned to the Speed Dial will be called at once Speed Dials can also be utilized for frequently used DTMF commands This is how you assign a Speed Dial to the number of your choice 1 Use the arrow buttons to select Main Menu and press the OK button 2 Choose Configuration and press the OK button The Settings menu will appear 3 Choose Speed Dials All Speed ...

Page 178: ...e the configuration menu 16 7 1 Intercom Intercom connection allows you to directly speak to an internal sub scriber who allows his status to be signaled to you i e without him hav ing to pick up the call If you press the Speed Dial on which the Intercom connection is activated the corresponding number will be dialled and an intercom signal is produced for the called subscriber The telephone or Sw...

Page 179: ...our choice page 175 2 Use the arrow buttons to select the option Intercom 3 Press OK to switch the selected option on or off The status of the option changes The conditions of the dialling procedure for the Speed Dial have changed You can configure another function key or leave the configuration menu Feature dialogue S02 Change Phone number Successive dial off Dial immediately on Intercom off Back...

Page 180: ...our devices SwyxIt SwyxPhone or other telephones can be logged on simul taneously for one user If you only have a SwyxPhone available the settings you would have oth erwise made using SwyxIt can be carried out by the system administrator for you If several devices are logged on under one user the administrator can define which device SwyxIt SwyxPhone H 323 or SIP telephone should signal the user s...

Page 181: ...Click on a button to configure the corresponding key The following will appear Depending on the selected function of the key there is another tab provided for defining the properties of this key in more detail 5 Use this method to configure all keys of the selected phone If you use different telephone types you can configure all keys for these telephone types here Depending on the selected telepho...

Page 182: ...onfigured in SwyxIt will be used 17 2 4 Remote Inquiry In SwyxIt you can also define the access conditions for the remote inquiry of your Voicemails e g the PIN and the access to the mail server on which the Voicemails are stored 17 3 Settings Which Are Simultaneously Valid for SwyxIt and SwyxPhone There are also properties which affect both SwyxIt and SwyxPhone in the same way i e changes to Swyx...

Page 183: ...Phone will be connected on your SwyxPhone on Line 1 This ensures that none of your calls is lost 17 3 6 Lists The Caller List and the Redial List are valid for both SwyxIt and Swyx Phone The length of these lists default setting 20 entries can only be changed in SwyxIt If you have picked up a call with SwyxPhone this call will also appear as picked up in the Caller List of your SwyxIt 17 4 Setting...

Page 184: ... handset which is connected to the CTI SwyxIt will not result in this case in the activation of a line If you lift the handset of the PC operated SwyxPhone this will activate the line SwyxWareFor every user account only one SwyxIt can be operated in CTI mode at the same time A CTI SwyxIt cannot log on if there are not sufficient CTI licenses on SwyxServer Ask your system administrator should you h...

Page 185: ...ice In this case only the operated SwyxPhone or SwyxIt will ring Only CTI SwyxIt Only the CTI SwyxIt will ring Here you can vary the ringing accordingly within SwyxIt Both devices Both the CTI SwyxIt and the operated SwyxPhone or SwyxIt will ring 4 Select the required option and click on the OK button The ringing of CTI devices is configured ...

Page 186: ...has been completed the corresponding LEDs will be switched off Press the Call transfer function key and select the second caller in the menu The callers will be connected to each other and your lines will be free again I want to forward a call without an Inquiry Call If the transfer was successful the LED will go out other wise the call will be returned to you Press a free Line button and select a...

Page 187: ... or select the menu item Call Swap with the arrow but tons and press the OK button You can dial another subscriber What do I do if Signaling Tip I want to add another subscriber to a conference The LED of the conference line blinks slowly Hold the LED of the second line glows The LED of the second line goes out the LED of the conference line glows active Press a different line button or select the...

Page 188: ... a callback In the display you will see the New Callbacks XX list Open the Callback Requests list with the OK button and select the entry in the list that you would like to call back Then take the handset off the hook if a Callback on busy is suggested The LED of the Callback function key blinks quickly Accept Callback is shown in the display Take the handset off the hook The number will be redial...

Page 189: ...tion Programmable Interface CAPI is the software interface which regulates the data transfer between the ISDN card and the appli cations The CAPI is a standard which also supports the D channel protocol of the Euro ISDN DSS1 in the CAPI Version 2 0 CCITT Comité Consultatif International Télégraphique et Téléphonique International consulting committee for telegraph and telephone service known as IT...

Page 190: ...nications system directly via this defined number E 164 ITU T standard for global telephone numbering country code local area code and subscriber number e g 49 231 123456 789 Term Explanation ENUM tElephone NUmber Mapping ENUM is an application of the Domain Name System for converting telephone numbers in the E 164 format to Internet addresses An ENUM registration of a VoIP number allows calls to ...

Page 191: ...eo or telephone conferences IPEI Hardware address 12 digits of a DECT handset which allows an unique identification Term Explanation IP Internet Protocol Fundamental protocol of the Internet which combines packet oriented networks with different technical bases to one large network Thus this protocol on layer 3 of the OSI layer model is used for addressing and distributing data into packets IP adr...

Page 192: ...umber If a contact is found SwyxIt will show the name of the caller in addition to the phone number in the display Term Explanation NAT Network Address Translation is a method for replac ing an IP address by another within a data package This method is frequently used to map private IP addresses to public IP addresses NT mode Network Terminator For ISDN and other protocols a different behavior is ...

Page 193: ... priority via TCP IP Servers The workstation computers are connected e g via Ethernet to the server which is the central computer Term Explanation SIP Session Initiation Protocol A network protocol which establishes a communica tion session between two or more subscribers Smartphone A smartphone unites the functional scope of a mobile phone with that of a PDA You can use a full keypad or touch scr...

Page 194: ...er driver for TAPI devices Unified Messaging Message management system developed in 1989 It denotes a method of bringing incoming and outgo ing messages of any kind e g voicemail email fax SMS MMS etc into a standardized form and grant ing the user access to this via a wide range of clients fixed network or mobile phone email client Term Explanation USB Universal Serial Bus Bus system for connecti...

Page 195: ... control of telephony devices and control of phones via your phone number Certain SwyxWare functions can be executed via DTMF function codes independently of SwyxIt directly at the connected devices MobileExtensionManager Code These DTMF character strings are detected and interpreted by the MobileExtensionManager They are thus only relevant when con nected to the MobileExtensionManager Call Intrus...

Page 196: ...le Call Forwarding No Reply to nnn If is entered instead of nnn Call Forwarding No Reply to Voicemail is activated Without nnn Call Forwarding No Reply is deac tivated 23 Deactivate Call Forwarding Unconditional Deactivate Call Forwarding Unconditional 24 Deactivate Call Forwarding Busy Deactivate Call Forwarding Busy 25 Deactivate Call Forwarding No Reply Deactivate Call Forwarding No Reply 70 Ca...

Page 197: ...nection with the destination subscriber cannot be established within 20 seconds the origi nally received call will be displayed in your SwyxIt as a call on hold By pressing 7 the call on hold can be re activated 0 Disable DTMF recognition The DTMF recognition is disabled This can be neces sary in order to send DTMF signals to the call partner Please use the sequence for here 0 Enable DTMF recognit...

Page 198: ...nversation Recording The recording of conversations is activated Note that all conversations of the mobile subscriber are recorded 5 End Conversa tion Recording The recording of all conversations is ended 6xxnn n Initiates the function code xx The function code xx always two characters is passed on The transfer of nnn is optional If another parame ter is needed this can be input separated by The c...

Page 199: ...Code Function Description nnn 71 Voicemail Calls the voicemail of user nnn regardless of the selected call forwarding You can leave a voice message directly nnn 72 Direct Call Calls the user nnn as a direct call Intercom i e a device of the called person is switched at once to output nnn ppp 8 Call Forward ing Uncondi tional from nnn For the user with the number nnn Call Forwarding Unconditional t...

Page 200: ...7 129 Pick up call 30 78 130 several at the same time 184 Terminate 31 78 131 Transfer without Inquiry 33 82 135 Call allocation Group calls 12 Call Charges 40 89 143 Call Forwarding 35 55 83 104 136 160 Call Routing 15 Change from another line 43 90 144 Delayed 36 86 139 If busy 36 85 138 Immediate 35 84 137 Signaling 37 86 140 Call Forwarding No Reply 36 86 139 Call Forwarding Unconditional 35 8...

Page 201: ...g only 53 101 155 Starting 185 Terminate 185 Conference Room Connecting Subscribers 185 Configuration Menu Basic Settings 56 105 162 Connection Direct Dialing In 187 Direct dialing in 188 Multiple subscribers 190 Connection on Hold 14 Connectivity Active 14 Conference Line on hold 14 Hold 185 switch between 32 80 133 CorNet Definition 187 CTI 181 Definition 16 187 Beenden 182 Einrichten 182 Klinge...

Page 202: ...Gateway Definition 188 Gemeinsames Klingeln von SwyxPhone und SwyxIt 180 Group 12 Group Call 12 30 77 129 make 184 Group Extension 12 Group of Persons 12 GSM Definition 189 H H 323 Definition 189 Alias Name 189 Log 189 H 450 Definition 189 Handsfree phone 38 88 141 Headset 53 79 156 Connection 53 101 156 HTTP Definition 189 Hub Definition 189 I ID Definition 189 Idle tone 15 IEEE Definition 189 In...

Page 203: ...al Call 13 Local network 189 Log out 54 102 159 Long Distance Call 13 M MAC adress Definition 190 MAPI Definition 190 Menu during a call 29 76 129 Message leave as Voicemail 42 90 144 Missed Callbacks List 50 98 153 MSN Definition 190 Multiple connection 190 My Callback Requests List 49 50 98 152 153 N N06 N10 63 113 169 Name Announcement 44 92 146 Name Resolution 30 77 130 190 NAT Network Address...

Page 204: ...pany 56 106 162 for external calls 56 106 162 Internal 56 106 162 Router Definition 191 RSVP Definition 191 S Scope of supply 18 Secondary call 35 83 136 Disable 184 Server Definition 191 Set Up 18 several calls at the same time 184 Signal Acoustic 15 Signal Sound 14 15 Signaling Status 12 Silent conference participation 53 101 155 Simultaneous Logon Status Signaling 23 178 SIP Definition 191 SIP ...

Page 205: ...ony Behavior Define 55 104 160 Terminating a call 31 78 131 to no longer receive calls 55 104 160 Transfer 55 104 161 transfer Call 33 82 135 Transfer spontaneously 34 82 135 TSP Definition 192 U Unified Messaging Definition 192 USB Definition 192 User 13 Clear 54 102 159 Log out 54 102 159 switch 54 102 159 User account 13 User Authentication 13 User name 13 User Profile 55 104 160 user specific ...

Page 206: ...Index Index 204 Definition 192 Windows User Account 13 Wrap Up Time 41 66 90 116 172 185 Definition 16 X XXX in the display 30 77 130 ...

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