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Laser Seam Tracking System for Welding Automation. RF627Weld Series
RF627Weld [Revision 1.1.1] 03.08.2020
18. Troubleshooting
Problem
Cause
Solution
No laser light
No power supply, or less than 9 V / 12 V
(red laser / blue laser).
Check the power supply.
Laser output power is too low.
Check the
Laser output power
parameter on the web page.
Scanner electronics failure.
Contact the technical support.
Scanner is not detected
on the network
No power supply, or less than 9 V / 12 V
(red laser / blue laser).
Check the power supply.
Ethernet cable is not connected.
Check the cable.
Firewall doesn't pass the packages.
Add exceptions or disable the firewall.
Scanner is already connected in another
software.
Drop connections.
Scanner freezes.
Restart the scanner.
Scanner electronics failure.
Contact the technical support.
No profile
Incorrect Host IP address.
Make sure that the IP address of the
device that receives profiles is
192.168.1.2. See section
The object is beyond the working range
of the scanner.
Make sure that the object is within the
working range of the scanner.
ROI mode is enabled and the object is
beyond the ROI area.
Check ROI settings on the web page.
Obtaining an incorrect
profile
Scanner windows are not clean.
Clean the windows with a soft cloth (do
not use scratching cleaners or other
aggressive media).
Incorrect scanner settings.
Check general settings on the web
page.
Incorrect profile reflection
and distortions in
measurements
May occur when the current firmware
version is under 20190717 and you
update it to the firmware version from
20190717 to 20191112 (provided that the
"Image Flip" option was used during
calibration).
Update the firmware to a version later
than 20191113.
To restore the profile orientation,
contact the technical support.
19. Warranty policy
Warranty assurance for the Laser Seam Tracking System for Welding Automation
RF627Weld Series – 24 months from the date of shipping; warranty shelf-life – 12 months.
20. Technical support
Technical support for issues related to incorrect work of the system is free. When
contacting technical support, please provide the serial number and firmware version of the
scanner, Riftek Lamia version, and describe the problem in details.
Technical support contacts:
·
E-mail:
·
Skype: riftek_support
